1. Julie Plagens

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South Bend, IN

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Julie Plagens

5.0 (1 review)
Closed • 8:00 am - 5:00 pm

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3 years ago

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Paul A Sergio, DDS

Paul A Sergio, DDS

3.0(3 reviews)
1.9 mi

Dr Sergio was good, but he has retired. Their dental services are okay, but their billing business…read moreis deceiving. After the doctor recommended to do the surgery on only one pocket, they presented me a treatment plan, in which they told me that the normal fee is $1221 but the doctor would charge me only $255 because I have been treated here for a long time. They didn't tell me that the $1221 fee would be charged to the insurance and if the insurance doesn't cover it then I would have to pay. So, I went ahead and did the surgery. But once the surgery was done, I had to pay them $1221 right away. I asked them about this and then they said the $1221 fee is charged to the insurance. But I had done the same surgery for full mouth with Dr. Sergio 7 years ago and the insurance didn't cover the cost of the surgery. Had them told me that the $1221 would be charged to my insurance, I would not do the surgery. When I did the full mouth surgery with Dr. Sergio 7 years ago, the total cost was about $2700. Now they charge me amount half of that amount for doing the surgery on just one pocket using a deceiving tactic. It's a riff-off.

Dr. Sergio and his staff are top of the line and did my surgery right on. I do recommend them, but…read moreI had one problem that hurt me and it had nothing to do with the dental service. The billing office did not check with my insurance and when I showed up for what I thought was a preliminary visit, I hadn't yet called my insurance company either. The problem happened because as I was walking out after my preliminary appointment, they called me back before I could get to the door and said that they had a cancellation and wanted to do it right now. Well, I couldn't quite think straight, so said okay. In moments, I was in the chair and the surgery was under way. After that, they gave me the paper to send to my insurance, but I had to pay up front, the around $2,000 charge before I walked out. I paid and sent the papers in to my insurance. Weeks later, the charges were denied by my insurance, so I called them and found that my new year was only about 10 days ahead of when I had the surgery and I had already used up my $1,500 maximum coverage. Hard to believe, but I do understand that this is also my fault, but shouldn't they help me to save what I can by checking my insurance for me? Had I waited only 2 weeks before that surgery, they would have paid my maximum. I got stung, but got great service from all but the billing department, so I give them a 3-star for costing me so much money. I accommodated them by going in early, but they did nothing to help me with the abnormal bill. 12-27-2019 Nothing else to report on this, but shows that neither the insurance company or the business are both in it for the money, and neither was willing to part with some of their profit to help out by reducing the total bill. The surgery itself took the doctor and one assistant about 45 minutes to do, and boom! $1,800.00 pay up front before you go through the door, and it will be about 10% higher of a bill if not paid at that moment. Are they in it for the money? Does a little tiny laser take up that much electricity? Next time, I'll go to someone else, no matter how far away, if they are at least in my network and will be willing to work with my insurance. Otherwise, it's a rip-off.

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Paul A Sergio, DDS
Paul A Sergio, DDS

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Aspen Dental - South Bend, IN

Aspen Dental - South Bend, IN

2.3(19 reviews)
3.0 mi
Available by appointment
Emergency services

I've been extremely happy with my experiences here! I went in originally for jaw pain, and everyone…read morewas very friendly! The dentist is amazing! She was able to pinpoint a reason for a problem I've had for my entire life, and now that I know, it can be dealt with so I'm very grateful! Dentistry is never comfortable, and just as in the medical field, you never know what's going on behind the scenes so it might be possible that you have to wait a few extra minutes. It is probably because they squeezed someone in who was in pain. I'd rather be gracious in that situation, because I've been there too! In total, I would be happy to continue in this dentist's care for good.

Extremely disappointing experience at Aspen Dental. Going to the dentist isn't exactly something…read moremost people look forward to, but the very least I expect is to be treated with respect and given a reasonable amount of attention. Unfortunately, that wasn't my experience here. My biggest complaint is the dentist himself. His attitude was rude and dismissive, and he seemed to have absolutely no interest in spending time with patients. It felt like he spent about 30 seconds with each person before rushing off to the next one. I understand that dental offices can get busy, but patients aren't just numbers on an assembly line. When someone comes in for dental care, they deserve a dentist who takes the time to examine them properly, answer questions, and explain what's going on. Instead, the entire interaction felt hurried and impersonal. What bothered me most was the attitude. A dentist doesn't need to be overly friendly or make small talk, but basic courtesy and professionalism shouldn't be too much to ask. I left feeling like my concerns were an inconvenience rather than something worth addressing. I can't speak to the technical quality of the dental work, but the patient experience alone was enough to make me seriously question whether I'd want to return. Dental care requires trust, and it's difficult to develop that trust when the dentist barely gives you the time of day. Overall, a very disappointing experience. I don't expect special treatment, but I do expect to be treated like a person rather than just another appointment to get through as quickly as possible. One star.

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Aspen Dental - South Bend, IN
Aspen Dental - South Bend, IN
Aspen Dental - South Bend, IN

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Julie Plagens - endodontists - Updated October 2026

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