Everybody in the staff including the dentist was attentive listened and I mean everybody right down…read moreto the receptionist excellent place I would recommend it to anybody super good dentistry super good people

My autistic son, 26, has severe sensory issues regarding his mouth. He is totally disabled and…read moretherefore has Medicare and Medicaid. He needed a full mouth extraction and Aspen was the closest provider in network. Before we were allowed to even make an appointment for the surgery, we had to pay $5000. The day of surgery, a few hours before, I received a call cancelling the surgery with the reason given is that he is autistic. When I asked why they even made an appointment, I was told, and this is a direct quote "we didn't know." If you refuse to treat autistic people, why enroll in the panel that autistic people use? They were given all of his health information upfront. The autism was not a surprise, so yes they did know. Furthermore, balance billing Medicaid patients is illegal. I can't speak to quality of care, because care was refused.

I have been taking my kids to this facility for at least 8 years. It started off great!…read moreSince covid, it has gone downhill. They cancel appointments without notice or if you arrive less than 10 minutes late, "The Dr already left." was their excuse. I don't know how many times I have had to wait for more than 30 minutes to even be seen. Also, they also let me take me baby back with me to be with my 11-year-old. Then one day, it wasn't ok, so my 11-year-old had to make decisions she should not have. I have been getting text messages from them wanting me to schedule my oldest 2 kids their 6-month check-up. I called to schedule them an appointment just to be told, the doctor will only take them on call the day of because of my failure to show/call and tardiness. That's fine. I will find a facility that can keep staff and uphold appointments like I'm expected to do. Very friendly people. They aren't reliable enough to account for what parents have to go through to get their school aged kids to their appointments on time always.

This is seriously the most ridiculous place ever. I got multiple texts and emails confirming my…read moreappointment for the day after Christmas. One confirmation text was sent on Christmas day! I show up and they tell me they called and left a vm cancelling my appointment. There was NO VOICEMAIL!! Then they want me to reschedule for three weeks out. Uhhhh no thanks. I had to find childcare for my kids, drive out of my way, only to find out the appointment is cancelled after receiving a confirmation text the day before.

TERRIBLE! Not friendly office staff. OVER CHARGE YOU and expect you to pay for their mistake!…read moreOFFICE MANAGEMENT needs to find a new job! They bully you by threatening to take you to court for THEIR MISTAKE! DO NOT GO HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I can not express how wonderful and caring Dr. Pechin and her staff are! Not only are they…read moreunderstanding of your needs but they are also extremely detailed with their work. I have been to many different dentist to find these attributes . Even though it is a large busy facility,Dr Pechin and her staff make it a small town family friendly experience.

I gave this place more than a few chances to be the place I went to for my dental care permanently…read more And every single chance, I was let down. From the way they kept losing my info, my appointments and even to not answering their calls to get my amoxicillin prescription refilled so that i don't get an infection for my procedures. Not to mention the fact that the receptionists can be rude and seem exasperated for any questions does not make it a nice experience to schedule my care. And speaking of appointments and procedures, not only have they lost my appointments and information, but they failed to call me to tell me the dentist that was supposed to get my tooth removed today cancelled and I wasn't made aware till I got there and my ride had left. I am so utterly disappointed and dissatisfied with everything. I see so many kids and adults that come to that place and I feel sorry for them because I have no idea what kind of care they'll get. The amount of times they "forgot" about my appointments or information was ridiculous. The dental assistants can be kind and I have no qualms with them. But everything else let me down so bad. Every dental office outside of this one that I've been to have always been kind, treat their patients kindly, and keep an organized record of my info and appointments and let me know when they need to reschedule. This is the first dental office that I've been let down over and over again. I will be going to a different dentist from now on and will not be recommending this place to anyone I know.

The office personnel are rude. The billing customer service are rude and talk themselves in…read morecircles. You get a bill 8 months from the service date, ask for a break down and they say they cannot provide it, that I need to go to my insurance. This was frustrating, but turns out, after complaining about that, they can provide an itemized statement, furthermore after saying I need to have my insurance EOB in front of me before discussing what they see insurance paid for. Complete lack of understanding customer needs and questions and was rudely interrupted multiple times. Our first in office visit was our last. We canceled all appointments. They call us to this day once a week to once bi-weekly asking to confirm appointments we never made. It's a circus over there. A customer gets a 8 month old bill from Pippin dental, the EOB is filed away, so naturally I call the billing department to understand why the bill. They acted like I was dumb for not calling my insurance and dealing with them instead and instead of just being kind and helping. Literally ANY other dentist office is better than this place. ANYTHING and ANYONE is better than Pippin dental.

Dr. Sheline is great, everyone is so nice and professional…read more Root canal was lightning fast and completely painless. I'm almost a year past the root canal and it's been the easiest recovery I've had on any procedure-- including most fillings I've had, as they usually result in sensitivity for weeks. The practice brought Dr. Piner in and she's been wonderful, and quite quick with my procedures too. She's conservative with her approaches and that much is appreciated especially by me, in an industry where it seems like many dentists try to sell as much care as they can-- when much of it may not be AS necessary. She's really the sweetest thing, and I've felt more comfortable at this practice than anywhere I've been. I almost didn't want to write this because I'm sure I'll need more openings in the future, and such a great review certainly would inspire others to switch to this office Thanks CFD. You guys are great.

I had a very pleasant experience both times I've been to this dentist…read more Once I called in and got an appointment within the week to get impressions for my retainers. The staff was very friendly, I didn't wait long in the waiting room, and I was done within 30min. The second time I had my cleaning and again I was able to get in fairly quickly. Even though the waiting room was busy, I only waited no more than 5-7min before being called back. My dental hygienist was, again very friendly, and since the dentist was busy we switched the order of the cleaning / exam so we weren't waiting or idle. I appreciated that.

These dentists have been great to my sister for 12 years, so they get 5 stars. Along with that, a…read morelot of good that came out of this one weekend I visited. What a blessing it would be to have my tooth pulled and be encouraged to have any hot beverage I want as long as it is soft and would not physically stab into my mouth. A lesson on the perfect moment to dissolve a blood clot is here to save the day. It turns out that writhing around in excruciating pain while your body phases through extreme temperatures for three days straight has its benefits. I'm here to list the trusting patient's firsthand advantages of a new self improvement plan, "Dry Socket": 1. Weight loss. 15 lbs gone, looks like. I don't think I'm dehydrated. This must be due to the extra deal I got with that overeating temptation being completely gone while feeling my body having no choice but to burn whatever calories are available. 2. No sexual, shopping, or sugary food temptations as the brain and body no longer allow these functions. 3. Extra appreciation for the simple things in life, like walking, laughing, feeling sunshine (although that one applies to everyone who lives in Elkhart), sleeping or staying awake when desired, and even expecting to be alive tomorrow. These are so much more appreciated!! 4. Awareness of how much impact a small piece of advice, be it by mistake or not, who even knows, can have on an individual. 5. Finally making it to the "Pollyanna" DVD, (this requires many DVDs) where you learn how to be thankful for punishments by default. 6. Closeness to family. When everyone is either wondering if you'll die or trying to convince you to take some antibiotics, which, of course, you feel you need due to your face, ear, head, and gum pain and pressure, you tend to communicate more and are grateful to see each other, even if only by text, for yet another day. 7. Your own mistakes are compounded for an extra-learning experience. I thought it was okay to torture myself by essentially replacing my bloodstream with raw garlic toxins by forcing myself to hold pieces in my gums all night and seeing that even the ones halfway across my mouth turned white in the morning. Sometimes, even with nice plants like garlic, things can be out of moderation, and that, combined with the fact that potentially decomposing flesh throughout your jaw, mouth, and sinus areas, especially combined with the possibility of having a flu virus, can be a problem. You also learn that "no heavy lifting for the rest of the day," which makes picking up a box of cheese seem innocent, is really just silly medical verbage for "absolutely nothing that ever so slightly raises the blood pressure for at least 48 hours" 8. This might sound like a negative, since it's a 'loss' of appreciation for something, but my coffee addiction may be gone, especially since it was the 'root' (literally) cause of experience. Even after the beginning, when I still didn't understand this, the heat and caffeine of subsequent drinks compounded the existing pain, solidifying the nurture psychological response to be deathly afraid of the black liquid. However, I have learned that I can still enjoy it as long as I rinse with salt water, so this may be a problem. 9. Considering that it is useful for both having medical issues which would cause the VA to help with anything dental whatsoever combined with transferring to your local VA at least a month in advance, and it is also useful to work for someone with dental insurance, the possibility for something like this occurring after using your remaining expense money could cause you to miss a crucial day of work in order to purchase something useful, such as, emergency antibiotics, car insurance in a state which puts 100% of the accident on you if you don't have insurance, and fuel to get back to work just once. 10. Prayers. Anything you think you haven't admitted to God that you aren't really sure is wrong or something you're unsure he's commanded you to do but you're just wanting to triple check? Well, you'll have a bit of extra time on your hands for this between unconsciousness and movie time when your eyeballs aren't hurting too much to function. Thanks, Stauffer Dental Associates for finally being the ones to rip out the annoying tooth which looked like it had an infection in the gums (the reason I wanted it out, but apparently a reason to not take it out until after the antibiotic - obviously prescribed in emergency by the patient's sister since the dentist's emergency number on the answering machine is inaudible - has been taken for a few days) It took me numerous people and dental offices to actually believe it needed taken out despite my discomfort for 2 years, so, jocosely, you guys are apparently one of the best 'standard' (non-IAOMT non-natural) dental offices I've visited from around the country!

Our dentist dropped us in the middle of having teeth all pulled and waiting of getting Dentures. I…read morecall Stauffers and they got us right in , did exam and expats and gave us a write up of what needed to be done and cost. Staff was very helpful and very friendly. As was the dentist. Would highly recommend

The building design and the location is beautiful, in downtown Elkhart on the river. I got my very…read morefirst root canal and crown over the last few weeks. Although I felt a lot of anxiety throughout the process, the doctor and staff were always friendly and created a calming presence. I was informed throughout the process what was happening, the reasons and costs.

Dr Watkins ruined my husbands teeth for $25,000.00 and we are still paying to have them fixed. Get…read moreother dentists opinions before allowing him to touch your family!! It is true and for someone to suggest it isn't smart to look at all dentist proves they are afraid of the truth. I have a husband whose teeth are ruined by inferior dental work. He suffers every day because of it.

Highly unprofessional! They should just stick to cleaning only, Not even a single star can be…read morerated to this place. the worst experience ever. If you choose to go this place, they will be calling you several times before you could give up to accept or reject their service. Advise you not to even pay them until you are fully satisfied. And if had paid and not happy and had visited them several times to finally get the right service/product as intended, they will just reply you back that they not going to refund money, and have a nice day.. and hang up. They would assume you know nothing and will sell you whatever they feel is right. I had went for a permanent retainer (wire) and but then ended up requested to come back for plastic retainers which they dont seem to do well either. Worst Experience. Pick a better and advanced dentists near the location.

You have lied to us time and time again about my payments on my braces. Your service has been…read moreterrible, and your quote on quote "fast braces" have caused me to be in endless, excruciating pain for the last five and a half months. on top of all that, my brackets have popped off 5-6 times. If it were just once or twice, I wouldn't have been so concerned, but 5-6 times is absolutely ridiculous.