Return policy for sofa. Let the buyer beware, read their…read morefine print before buying. Ask questions on definitions and costs to return in their 15 day window. Ask is this a stock item. Our attempt to return was quickly denied. Manager said no, then said exchange for other merchandise. But restocking fee is 20%. High delivery fees high disposal fee for old sofa. Reason for return attempt: Too soft and stitching on front edge of cushions cut off circulation. Firm on day one and really soft after a few days. Was most expensive sofa in store.

Love the store. Selections are fantastic. The mattresses came today. Salesperson was fantastic…read moreknowledgeable. The only problem is the delivery process. I needed a specific time frame and that was because I was working. I received an estimate of 12:30 to 2:30 p.m. which was perfect because I could get home from work. I requested the last delivery. I started getting phone calls at work at 11:15ish asked again to be put on the last spot for delivery. I got a lot of negative responses from the delivery team. My salesperson followed up and called me around 2:00 p.m. and said that the delivery would take place at 2:15 p.m. which was perfect. When I arrived home they were putting my mattresses on the front door area. It's a good thing I showed up at 2:15 or I would have had to bring the mattress in by myself I think I'm the customer and I paid for this mattressand I had a specific time frame because of my work schedule. I think next time I will go to a store that can give me the delivery when I am able to be home. There was no flexibility.

Love this store. Always stocked and clean. I can find what I want quickly, pay and get out! Great…read morestore and HUGE. I love the variety of art available as well as rugs. You need a rug? This is the place!!

This store has everything! It's huge! Tons of wall hangings and carpets. Prices seemed to be pretty…read moregood. If you're looking for decor, check it out!

I recently opened a "One Person" office and was faced with the task of furnishing it. Pa Pa's Place…read morecame to my rescue. The intial estimate on desk, sofa, chairs, tables and nick knacks was over six thousand dollars. Pa Pa's place provided almost everything that I needed for six hundred dollars and then delivered it. My office is not your standard collection of Steelcase fixtures but a well matched collection of furniture where each piece has a story. The pictures and nic knacks round it out and make the office warm and inviting. Thanks to Sharon and Steve for all their efforts and you guys go by and visit them!

Great variety and some of the booths have great prices. It's a fun place to seek out great deals…read moreand bargains. Very unique items can be found here!

Store open good hours with plenty of parking. Has great Facebook page with constantly updated…read morephotos. Staff is friendly! Great assortment of items and furniture.

Back in August of 2023 we purchased a two piece sofa set. We were told 4 to 6 weeks for delivery…read more We were only told it was available in brown only. Well as you can see from photo and beautiful dark blue is also available. You will notice there are no tags to identify the products source so that you can search on line for the best deal or quality of the product before purchase. If we had shopped on line we would have save $600 on each piece and had product in 2 to 4 weeks. Follow up calls resulted in "We will call you when its ready" Not until we pushed did we get a call saying it was being built the next day and would ship to us in a week. Customer service extremely lacking and the Guardsman Protection plan is a waste of money. over 600 complaints with the Grand Rapids location in 3 years. All rating where a one because they couldn't give them a "0". Save you money and shop else where.

From the moment we walked in the door, everyone was very helpful without having that salesman…read morepushiness attached to them. They checked on us to make sure we didn't have any questions and explained their sales very well. We even had an exceptional experience with the delivery guys. They were on time, courteous and even put my mattress I didn't purchase from them on the bed frame. I would recommend their prices and quality of their furniture over anyone. We shopped 5 different stores before finally deciding on Home Furniture.

I love my new couch and recommend buying here rather than a big store! Personal service. In fact,…read moreI'm going to go order another couch today

My situation moving to the area was very different and stressful. The staff selling me a couch…read morewent really well and the delivery guys were amazing but the communication in between purchase and delivery was non-existent. The price of the couch was great and I love it on my house but not answering the phone and not getting back to voicemails left me no choice but to go there in person. I will not support poor customer services with no communication after a sale.

I called and asked if I can return a pillow that I didn't opened, just used with plastic on. I was…read moretold that yes if is not opened. I went to the store to return, they opened the plastic bag and tried to showed me the hair on that died t look at all as a hair and no way my hair that cannot go through plastic bag! It was a crazy experience!

This store is great. They have so many items. Some are the same items you will find at JC Penney,…read moreBed Bath and Beyond, etc...It's not fancy by no means, but who cares. If you need rugs, curtains, sheets, pillows, and other items it'd be worth your time to check it out.