We had an infuriating experience with Juan's Auto Service. Even knowing that the auto mechanic world is rife with hidden costs and schemes, we were not prepared to deal with the patronization and downright terrible customer service that Juan and his staff had to offer. We called to ask for a quote and after some debate about which items needed to be addressed we ended up declining extra repairs, which was met with a belittling, know-it-all attitude. We proceeded anyways, and we noticed that our bill was much in excess of the original quote, because they took the liberty to check up on something that was never authorized by us. At this point, if you decide to question the thought process underlying such an absurd decision, you will be lectured at length about how expensive their equipment is and how the cost was totally justified. The staff were not amenable to reason, and ultimately withheld our car until we paid the full fee. I'm sure Juan has sent some customers home happy, but let this be a warning to all prospective customers out there. If you don't want the possibility of having to deal with sarcastic, customer-disoriented service or the possibility of having your car held hostage, then look elsewhere. read more

I recently needed extensive work done to my convertible Mercedes roof and Mercedes was not keen to do the job (they had never done this job before and wanted a huge sum of money). I took it to Juan to get his feedback and truthfully to see if they could even do the job. I had never done business with his shop so I didn't know what they were capable of. Well I can tell you this, they are very capable. Juan took care of the roof work himself and worked on my car like it was his. I dropped off a couple of cold beers for him after he spent the first day squished into the trunk of the car and I could tell by his exhausted look that it hadn't been much fun. A day later I received my beloved car bag with a fully functioning roof and a bill that was 40% smaller than Mercedes lowest quote. I love my car but I am a cheap Scotsman so you really need to pull hard to get money out of my hand. I would recommend Juan's service anytime for any job (although I don't think he wants to do the hydraulics on a roof again). A good honest mechanic is as rare as my kid cleaning his room on his own. Don't hesitate to go here, you will not be disappointed. read more

I have ben using Juan's Auto Service after being referred to them by my father who is an experienced car collector (maintainer). Juan's Auto is an incredibly knowledgeable garage that is entrusted to maintain some pretty incredible cars (mostly European). For me they look after my old Audi that I have had for over 20 years, my wife's ML 350 Mercedes (diesel) and my BMW X5. The work they done is always professional and preventative maintenance is always a part of their diagnostic process. The preventative maintenance aspect is the most important service they carry out for me. It means I don't spend as little as possible when having my cars serviced but saves me thousands in the long run by limiting issues I experience. Annual services are thorough and keep my cars out of the shop for longer. Come to think about it, I have never had any of my cars serviced by Juan's have a roadside breakdown. If you're looking for a cheap service go to one of the "change while you wait" services. If you want to keep your vehicle in going strong for many years then Juan's is a far better option. I highly recommend. read more

To begin off, I'm very fussy with my car and how it's handled, so trusting just any mechanic is a huge deal for me. I was recommended to Juan from a competing mechanic shop unable to service my Porsche 911 C2S (that says a great deal about his business right off the bat!) Upon meeting Juan and his team I had a list of things I wanted serviced on my car and to my surprise he only did what needed to be done. This is one of the most honest family run businesses I've encountered and every time I'm in the shop for a maintenance, my car feels that much better leaving the shop. Juan's rates are competitive for an indy shop and a bargain when compared to the exotic dealerships. His shop is equipped with the latest tools to get the job done, a friendly staff, many years of knowledge under their belts and always a delight to visit. I couldn't think of another shop I'd leave my car without worrying about it. There's a reason they keep winning the best mechanic shop award year after year, thanks Juan's Auto Service for the many years of great service! You guys are awesome!! read more

UPDATE: Juan's now sends out an email that includes a link to a detailed service history of your vehicle and total service costs. This is awesome. I brought my 987.2 Boxster for servicing for the first time. Juan gave honest feedback whether it was referring to the tread left on my tires (good for one more season), brakes, exhaust smoke or other issues. He treated my car as if it was his, even to the simple extent of getting the tire pressures perfect by measuring with multiple gauges. Rather than take the typical approach by just repairing something when it is isn't necessary he did some additional research and even discussed the issue with Porsche Certified Tech Forums to get other opinions to confirm his hunch. He brought me in the shop to demonstrate a few things so I could see it with my own eyes. Kept the old filters to show me the condition of them. At no time did I feel I was being taken advantage of. His goal was to make sure I left pleased with the service. I will happily go back. read more

Juan`s is the best there is for Porsche repair. Juan and his technician`s exceeded expectations with clutch, flywheel, coil and starter repair. My 997 is a much loved daily driver and my expectations were high. I was welcomed into Juan`s spotless workshop to admire jobs and projects under way. Juan has perfectionist-grade standards and his diagnostic skills for random sounds and vibrations far exceeds those at other places (W, M). He stepped forward and offered warranty work when he felt unsatisfied with the performance of my new clutch. THANK YOU. His integrity and high performance standard has earned my loyalty. Very fair prices too. read more

Jack spent most of the day completing a thorough pre-purchase inspection on a used 911. Juan, Stephanie, Paul, and Jack were super friendly. Jack and Juan are both very knowledgeable about Porsches. The inspection passed, including a bore scope and oil pan inspection. Jack installed a new battery, replaced a couple of dirty air filters, and changed the oil. I have a list of things to keep an eye on for the next service. The cost was reasonable and the experience was outstanding. Highly recommended! read more

There's a saying," the most important people in your life are"; your family, your doctor, your banker and your mechanic. I love driving my BMW and thanks to Juan and his crew, it has been relatively problem free. The attention to detail and assessment of upcoming services to consider allow me to better budget so my car doesn't suddenly develop into a financial crisis. It feels nice to have someone genuinely cares about your driving experience while keeping the cost under control. Thank you. read more

Juan is an extremely knowledgeable mechanic and has excellet troubleshooting skills. I feel very fortunate to have found Juan's and his team at Juan's Auto Service. I recently took my Porsche in for service and have never been so impressed. The service, honesty, integrity and willingness to go above and beyond blew me away. Never have I been treated so well and felt so comfortable with an auto service shop. read more

I feel incredibly fortunate to have found Juan and his team at Juan's Auto Service. I recently took my Porsche in for service and have never been so impressed. The service, honesty, integrity and willingness to go above and beyond blew me away. Never have I been treated so well and felt so comfortable with an auto service shop. They work not only on Porsches but on Rovers, BMW, Mercedes, Audi and VW . read more

Juan is just such an incredible human being. Lost my Porsche key & he patiently explained what needed to be done. And he made time to drive more than an hour over to our home with his equipment to get the new key programmed! I highly recommend Juan. He is the consummate professional with very fair pricing. read more

Honest repair shop that you can trust. Had an inspection done on a mercedes that I was buying from a local dealer. Turns out what the dealer had reported on the vehicle was out right lies. This shop saved me thousands on repairs. thank you thank you. read more