Common theme with these reviews. Money hungry. God forbid you have an emergency and need to…read morereschedule. We do everything we can to make all appointments and absolutely wasn't able to make one, with good reason. They expect us to bend the knee when the doctors cancel at the last minute, which has happened multiple times. Pathetic. Change your policy. This has to be hurting your business and reputation.

My mother received this letter in the mail (12/22) with this nasty notation about my father missing…read moreappointments. He passed away suddenly (06/22) and my mother called them shortly after he passed to notify them and this is how they handle business. HOW INCREDIBLY INCONSIDERATE AND DISRESPECTFUL! Also, if he missed 2 months of appointments from June/July, why are they just now sending a notice?!?! If they cared, they would have attempted to reach out to his emergency contact. On top of this, they were charging monthly late fees. As a mental health care provider, you would think they would have the skillset to better handle a situation like this. I would never recommend a place of business this poorly managed and with providers who care this little about their clients/patients. Do better EPA, your patients deserve it. In a world where you can be anything, be kind.

This office is absolutely amazing! The staff is very welcoming. The inside of the office itself is…read morebeautiful and calming with its elegant lightening and homely feel. The providers are very helpful and the best part is the wait time is minimal. Excellent experience overall and outstanding service. I would highly recommend this office.

From the owner: Virtual Consult MD provides its surrounding communities with board certified mental health and…read moremedical providers that have a barrier to access. Our providers are compassionate and an expertise within their field of psychiatry and neurology. Our offices is able to meet the communities needs by offering patients shorter wait times and easy access to a better healthcare.

No continuity of care between shifts. Please do not consider Cross Pointe an option if you have any…read morephysical ailments. They do not have the equipment necessary for several physical problems. AED machines are often located away from the units, which makes them difficult to access when needed. If you are experiencing a medical emergency, you will often have to await orders from a practitioner to send you to the ER, regardless of condition. I highly suggest to find another facility to assist you in detoxing, since it can become dangerous for some patients. Unfortunately, the only access you have to a therapist (or anything close to one) will be the few minutes a day you meet with your practitioner, either a Nurse Practitioner or an MD. The most you will see them will be thirty minutes or so. You will also have a group session with activity therapists, which are one to two hours a day. You have access to nurses, assuming you are assigned a nurse who cares enough to speak with you in a timely manner or is not too busy to speak with you because of their workload. There are techs on the unit, however they are unable to make any decisions concerning your care. I have seen techs attempt to alert nurses about a patient only for them to be dismissed. This is not to say they are all bad. A good portion of staff really care about patients and are passionate about their their work, or, rather, were, before they left due to the lack of communication between staff and management, the abuse of employees, the lack of empathy from management, the dismissal of patient concerns and the environment the newest round of management has created. And please never send a child here. Often they will shove patients in, and fill up a unit that doesn't even have enough chairs for the amount of patients. Children are also often admitted for behavioral reasoning, which has resulted in several patients being arrested from this unit. A truly traumatic experience for other children on the unit. It is not what I would consider a safe environment.

Very compassionate and helpful staff. I'd recommend them to anyone. Especially Monica, Koy, and…read moreMiss lynn. Wonderful people

I am southwestern behavioral healths #1 fan. I have been a client for a very long time and I would…read moredefinitely recommend them. I see a psychiatrist, a therapist, and I attend group therapy via zoom. Kathy Reidford and Murphy Hall are two of my favorite people in my life. They are kind and thorough and caring.

I was there 17 years ago when I was 10, staff are super abusive, one waited till I came out the…read morebathroom one day and slammed me on my face and broke my nose and refused medical treatment and my nose is still crooked to this day, they had me on 7 pills three times a day and the counselor never held back telling me my step father was beating me and my mom because of me and it was my fault... if you love your kids do your research and definitely do not send them here. They let kids fight and watch and laugh, one kid tried to stab with a home made shank and I had to overpower and choke him out and not once did the 4 male staff stop laughing and break it up but still with that said has no problems man handling and slamming and hitting kids.... terrible place should have been shut down years ago

I showed up complaining of ADHD symptoms and anxiety and she did a 10-15 minute evaluation after…read moretaking my bloodwork and told me I didn't have ADHD because I wasn't as skinny as most ADHD people I was 12 percent body fat at the time and in a tank top,I went back for a second analysis and she said the same thing but told me I may have OCD as she ended our session abruptly

Have had only two appointments in the evansville office and have had a horrible experience both…read moretimes. Dr. Kanan talked about HIMSELF through the entire appointment, spoke of his clients to me like they were collectors cards, wore sweats and a dirty t-shirt, and was 10 minutes late. Also admitted he had absolutely 0 experience in treating people with my issues but took my case anyway because "he was sure he could help" despite it being a complex disorder that requires years of training to treat. Doctor Shannon was much the same during my medication appointment, taking absolutely none of my concerns or precious experiences into account, put me a on a medication that had an adverse reaction to a med I was already on, despite her KNOWING I was on it, totally ignored my attempts to comment on what meds had not helped in the past and spoke over me repeatedly. During both appointments, I was ignored and all attempts to try and communicate with staff were met with glares. I cannot tell you enough that these people do not care about you. You are a number, a billing number specifically. You will not be matched with a competant care provider who is well versed in your condition or issue. You WILL be matched with someone who hears your familial concerns and says "ah, I get it, I'm a family man too. To two fur babies!" As if its the same. Disgusted, exhausted, and overall just worse than when I started after treatment here. ​​

I have been with Doc C for going on 18 years. One of the most educated, intelligent and genuinely…read morecares for his patients mental health as much as their overall help. I've been scheduled for a 20-25 minute follow up appointment that due to circumstances has ended up being an hour. Never rushed. He's helped find underlying conditions affecting my mental health, & treated them. His office staff from Farah, Heather, Richard, etc., are the best in the business! On site lab to draw blood to avoid extra trips. Access to his personal email & phone for emergencies, the list goes on & on. Mayo clinic should be proud of the doctor they turned out. I don't put my trust in many - mechanics to guitar salesmen, and only 3 - 4 times ever recommended hands down anyone on my nickel so to speak, with Cady Wellness, I'm in for the full buck. Counseling, medications, ketamine therapy, and ya can't help but feel better when Farah's beautiful smile is checking you out! Not a pill pusher, but a pusher for a better, fuller you pusher! He's literally kept me in rough times from taking my life & I'm so glad he did. The entire office are angels amongst us & no doubt God brought him into my life. Call today to see a change tomorrow! Tell them "Crazy Matt" sent ya! Thanks to you all!

I have worked with Dr Cady for many years in various capacities. I have always known of his caring…read moreattitude and Professional working with his many clients. Carl Stanitzky,CSA,CLTC,MBA Certified Senior Advisor