This was a pretty great two-and-a-half hour bus ride; smooth riding, and only one stop on the way…read moreup. People were advised to use earplugs with their devices, and to keep their cellphone conversations brief and quiet. I actually slept on the way back; I definitely won't mind taking it again. I have NO complaints about this bus line--except the ticket price, and I have to admit it's reasonable, but I just couldn't afford it every week. Hey, I can't afford Metro-North anymore either!

Simply the worst. Bus was supposed to leave rosendale at 8:45 on 7/8/26. Waited until 9:05 and it…read morestill did not arrive so I had to drive myself to Ridgewood, NJ so I would not miss my prepaid uber to take me the rest of the way to NJ. I drove a new car that i had just purchased in edison back home and then had to take a bus back down to ridgewood to pick up my car. Asked for a refund online and was denied. What kind of craziness is that? BUS DIDNT SHOW UP AND I HAD TO WASTE HALF A DAY THE NEXT DAY TO PICK MY CAR UP. Waited on hold to discuss why my request was denied and was on hold for twenty minutes. Again, simply the worst.

I used Coach Tours for my wedding in Brookfield, CT this month and can say I had an excellent…read moreexperience! You never know what to expect with transportation for a wedding but this team has it down to a science. We booked two 55 person Coach busses for our wedding and one for our rehearsal dinner. Trent was responsive and all the busses were prompt, clean, and reliable. Would highly recommend to anyone looking for quality service for a resonable price!

This company provided transportation to Mohegan Sun casino. The driver, Don on bus #22 Sunday…read more5/19/19 is an exceptional driver. Several incompetent drivers cut him off because THEY waited to the last moment to merge into the right traveling lane. With his excellent driving skills the rest of the passengers never even knew what was happening. His use of the GPS rerouted us a few times to avoid traffic jams that could be seen extending off to the horizon; getting us to and from the casino on time. There were even entertainment on the bus, enhancing the ride. And the bathroom was clean and smelled pleasant.

We hired Land/Jet Bus to use for our fundraiser this past weekend. We have planned and used other…read morebus lines over the years and I was personally disappointed in this company. Not only was the bus $300 more expensive than any other company but the condition of the bus along with the driving was less than satisfactory.Numerous guests became motion sick. The bus seemed to have mechanical issues, lots of vibration, swaying. Not to mention I don't think he turned on the heat. The condition of the bathroom was also unsatisfactory. I good cleaning and a tune up might help. When we mentioned it to the bus driver he seemed less than interested to hear. I personally will not use this bus company again. It also leaves a bad impression on our guests, they came for a great time and left feeling sick. I hope they will take some time and fix their issues so no other group has this issue in the future.

Highly recommend these guys!!! Used them for our wedding and they couldn't have been more punctual…read moreand accommodating. The bus was spotless and the driver was super friendly.

A game-changer if you live in the city and want to explore this huge park (Harriman State Park),…read morebut don't have a car. We took the Metro-North Port Jervis train to get out of the city on Saturday and rode it up to the Tuxedo Train Station, and as soon as we got off the train, we saw the shuttle stand. It's actually inside the old train station, near the platform. The volunteer bus riders suggested the best trail for us (we had our dog and wanted to do an overnight, but didn't want to hike too far.) We ended up going on the red trail and staying at one of the old shelters and then catching the bus back on Sunday morning. There were a few other campers there the night we went but it didn't matter and it was a quality evening. The bus is reasonable (5/per person) and leaves right on time, the only dowside is the shelters aren't right on the water so you have to bring your own drinking water if you're staying overnight. But I might come back and just ride the bus through the park. It's really pretty and I take a lot of pictures, especially in the fall, and Harriman is really exceptional once the leaves start turning color. Until this shuttle started I had no idea how big Harriman park is but now I know. You can pick up trail maps right at the train station if you go on the weekend. There's also a large farmers market right in the parking lot when you get off the train so we brought peaches and apricots on the hike.

It's convenient when it shows up! I can't even keep track of how many times I've waited and none of…read morethe 3 buses show!! The pick up locations aren't even marked and most don't have benches!! They never give proper notification if their running early or late!!

The new merger with UCAT was based on financial gain for UCAT, but unfortunately they anticipated…read morethe Federal subsidies that Citibus was receiving. This did not materialize, and even though they will get $100,000 and more over the next several (from where?) years to cover the Citibus drivers going to UCAT, they are not happy. It is rumoured that UCAT wants to show that there is not enough ridership to warrant it's existence so that it will not have to be responsible for it. There solution is to reconfigure the A,B and C busses to Red, Yellow and Blue. These busses off substantially less coverage of Kingston, and thus far the maps issued are illegible except for times/schedules. UCAT paratransit, in addition, after refining its pickup to be more direct, is now regressing to its former offering of having UCAT pickup the disabled/senior clients, transporting them to Kingston Plaza, and hav[ng them take 2 or 3 busses to and from their destination, and this with often very heavy packages from the one free shopping trip they and this is freezing snowy weather. To atone for their sins, riding busses will be free in the city if Kingston from July 1 to December 31. Whoopee!

The hotel I was using for my wedding had recommended this company to me. It felt safe with using a…read morerecommendation from the hotel. I was wrong. I booked this company to just go back and forth from the hotel to my wedding venue, which was only 5 minutes down the road. I was unaware of the situation until the next morning. Apparently the bus dropped off my guests to the venue twice (not to mention not even the times I gave them) and then disappeared. The bus was nowhere to be seen. I felt horrible telling my guests, don't worry the shuttle is coming, they should be running every 20 minutes. But they all had to pay for ubers since the transportation company I already paid for didn't show. And the driver said there was no where to park, but at my wedding venue there was a designated spot for the shuttle to wait before they had to run on the times I had given them. I was very upset, knowing this had happened at my wedding. My wedding planners then called them to let them know about the situation, and the company basically was very rude and blamed my planners for not getting the drivers cell phone number. But what if I didn't have wedding planners, who then would have to get the drivers cell phone number? Me the bride, that's a joke? I'm very upset with this service, company, and the people who work there and couldn't believe it had happened to me on my wedding night.

We utilized this company for our wedding. We purchased two large school buses and we were so happy…read morewith the service the two drivers provided. Special thank you to Hector and Tony for your patience throughout the night and transporting all of our guests to and from the hotel to the venue. Another special thank you to Sharon who I coordinated with for the majority of time prior to our wedding. Lastly, special thank you to Cathy for your guidance the last several days leading up to our wedding. We appreciate this company and we do recommend them!

Really amazing and professional company. Grateful for their incredible service. Will use again!read more

From the owner: Shuttle and motor coach transportation. Corporate and special events.read more

Tour group used them for our trip. No complaints, driver was friendly and the bus was great. Got…read moreus to and back without issue. I wouldn't hesitate to use them.

I've had ok experiences with Peter Pan Bus before. But do not take this bus within Connecticut…read moreunder any circumstances. Arrived for my 5:30 bus at 5:15, because I am a responsible grown up. I wait outside until 5:30 with several other customers, and when no bus shows up I go inside an ask the single employee of the bus is late. He laughs at me and says it's always late and will be here at six. It is now 6:50 and no bus. This is brutal. Customers and angry and he's doing nothing. Apparently this bus is never on time. It's also a dingy waiting area with overpriced nasty snacks. Rent a car. It's not worth waiting an hour and a half to catch a bus.

I hate to give negative reviews to a local business, but I had really bad experiences lately…read more Surly, uncaring customer support, who today gladly had me overpay $30 for my trip. 5 different reps, zero f-cks to give! Couldn't even pretend to care! "Customer Contempt" department. My last trip broke down and was 4 hours late. And just as "icing" in the cake, today's bus home reeks of sh-t. This bus is only in emergencies for me now, and even then.. Please NY, bring us some better public transportation!!

The general experience of travelings with Trailways has declined steadily in the last few years,…read morebut a few really awful things stand out about the Kingston station location in my most recent experiences: - Station closes before last bus arrives. This causes a few problems. On my last trip (from Kingston to NYC), it was 22F out, the last bus was running late, and the station attendant closed the station and kicked everyone out into the cold outside. This is unsafe, especially if there had been elderly passengers with health issues. This is the result of Trailways NOT WANTING TO PAY to keep the station open with a worker. The station used to be open before the first bus arrived (mornings) and after the last one departed (evenings). This presents a safety hazard to elderly passengers when the temps are that low. You can't ask an 80 year old granny to wait outside in 22F. Trailways, what is wrong with you. Next, closing the station early makes it impossible to get a parking pass for the parking lot. Because you need an attendant to issue the pass for your windshield. When I call their customer support, their answer is "take an earlier bus if you need a pass". That's an answer from a company taking my money to get me where I'm going? Closing the station early (before last bus arrives) also creates another safety problem. I've had the experience where a heavy snow storm rolled in and dropped a ton of snow. The Trailways Kingston lot had not been plowed . The office was closed. No one to call for help or alert them that their lot was NOT plowed and no one could get their car out. I dug my car out (had a shovel in the car) and had AWD and good undercar clearance, so I could get out. I used my car to make tracks for other passengers who did not have AWD to get their cars out. Trailways staff meanwhile....nowhere to be found and no way to reach them since they don't post a number for the station and there's no one in the office when it's closed. - Station still closed before the first morning buses depart. Thus you can't buy a ticket or get a parking pass. You can buy a ticket in advance online, but how can you can a parking pass if the Kingston station is closed. You need an attendant for that. Trailways, do you actually want customers? Do you care? - Parking pass, when you can even get one, is now valid for only 3 days instead of the 6 days that it had been issued for in the past. Again, are you just trying to make it harder for passengers to use your service? - Incorrect info on website - When you search for a bus from Kingston to NYC the site returns results for Woodstock or New Jersey. If you don't carefully check the location (in smaller text), you might buy the wrong ticket. Why does the site return locations that were not in any way part of your search. You have to double check everything. NEVER worked like this before. Poor coding of the site. I stopped using Trailways for a few months because the experience had just become too frustrating (having to bend my schedule to the dwindling hours of the station). I took a trip this week and it reminded me of ALL the reasons I don't use Trailways. When I mentioned this to my fellow passengers in Kingston, they said it had been this way for months and is getting worse (buses arriving over 30 min late, not arriving AT ALL, website and 10 pack tickets getting harder to use, prices fluctuating wildly). Do yourself a favor, find another way to get to NYC from Kingston.

My husband and I love learning about history. Tour guide, Franky and Guy, are the original New…read moreYorker. "Youse guys." The stories the can tell about New York is non stop and rich in history. I used to think New York was a dirty and scary place as it is depicted in the news and movies. Boy, was I wrong. Very wrong. Thank you Small Bus Tours NYC Franky and Guy for opening my eyes and giving me a new appreciation of New York. They're worth the money. Trust me!

Great tour!!! The…read moreonly hiccup was the bus was unmarked and not parked in front of McDonalds as described on the website/email instructions. I had just explained to my son the importance of arriving early because arriving on time makes you late(he wondered why we left the hotel early though we were only a couple of blocks away from McDonalds.) The unmarked bus was parked across the street in front of the Paramount building. We were in line for a different tour who was parked in front McDonalds who informed us that we were in line for the wrong tour and pointed to the unmarked bus. We still arrived on time. I then explained to my son that situations like this is why you arrive early. I had a ton of missed calls and was contacted by email but a sign of some sort would've helped(a magnetic sign on the driver and passenger doors, or a foldable sign that can be transported on the bus) as I noticed the bus from across the street(the same side as Applebees and Ellen's Stardust Diner) but had no way of identifying it.