Stopped by to get some Sta-bill for our lawn mower storage…read more Trying to support our small businesses Anyway. Clean shop and well organized. A woman who seemed very knowledgeable worked behind the counter She was able to help the customer in front of me without hesitation The big bonus, the employee of the month is Sunshine. A very beautiful cat that is not only pretty, but friendly too. Great friendly customer service. Highly highly recommend.

Very knowledgeable on auto parts from new to old school parts with a hydraulic hose selection that…read moreu would be proud of and not have to wait everything is made as u enter the door plus it is family owned business that caters to ur needs for over 50 years.

I had a transmission error come up on my car. This was the nearest auto parts store. Kevin went…read moreabove and beyond helping me find the product, making sure I filled it properly, and made sure I was safe to leave. It's wonderful to find that employees still care about their job and take care of their customers. THANK YOU, Kevin!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

OK, so I didn't spend a great deal of time in there, but, honestly, that's part of the great…read moreexperience. I walked in and was greeted immediately. Sadly, I expected to be treated like the "silly woman in an auto parts store" but I wasn't. I was treated professionally and quickly. The salesman who helped me was friendly, efficient and knowledgeable. He found the part I needed in the computer, offered me price options and pulled my choice from the shelf for me. The store was neat, clean and well-lit. The shelves were stocked well and were well-signed. I will make this my go-to shop if I need anything else for my car.

What a great addition to the far west side of Hoover. This store was so clean and well lit. The…read morestaff was super helpful. I had a problem with the lock on my trailer and needed to cut it off. I went in to buy a lock and bolt cutters. The manager convinced me to save a lot of money and just get a new hacksaw. That saw took about 45 seconds to do the job. I am so glad that this opened AND it is close to my house. No more driving into a crowded town to just get something quick. Keep up the good work.

I purchased a motor for my 2019 BMW from Vines BMW Parts / Vines Automotive for over $3,000 plus…read moreshipping. The motor sent to me was the wrong motor. Because of this mistake, my mechanic's shop had my vehicle occupying space for several weeks while we waited for the correct motor to be sent. David repeatedly told me he had the correct motor and said he would call me right back, but many times I never received a return call. After that, my calls and voicemails were largely ignored. When I finally reached him this week, he stated he had to "scrounge up the money" and would be coming to pick up the incorrect motor soon. This has been extremely unprofessional and has caused delays, inconvenience, and financial hardship. I am still without the correct motor and out more than $3,000. There is paperwork being filed today for fraud.

Very disappointing experience. I am out of over $300 in parts and labor. Do not trust the owner.read more

These guys gave me the wrong battery twice. The first one was too big for my vehicle. The second…read moreone had the terminals were opposite of what I needed for my vehicle. I foolishly thought they gave me the correct battery so I hooked it up backwards. Long story short, that did damage to my vehicle and cost over $300 to fix. They are just incompetent if the computer does not give them the right solution to the problem.

Best customer service ever! They discussed my options with me and gave me time to think about my…read morepurchase before making it. I called a few days later and placed a phone order. I was a few days late on the pickup but no worries, they held it for me. I had to make changes to my order. That was fine too. Then after all of that, the parts were incorrect and I had to return them. No problem. Now I really want to buy something just because they treated me so well.

Idk never saw anything like this ...went in they priced me a part ...girl got what it was wrong…read more...charged me 16 dollars ...then she ask around and tried to charge me 50 bucks after I already paid for it .. I said never mind I don't want it a new one isn't that much ...I said just give me my money back .mage said no all I can give you is credit and you have to use it to buy that part ...I said I don't have to do anything ..you sold it to me for wrong price then decided you wanted more and I want my money back ...a manger gave me my money back ..I mean you say you made a mistake on but then try to steal my money cause you made a mistake ..WTF ...that place is crazy

Only get good service if your white I told the guy I was going to be there in 15 minutes and he…read moreleft before I got there and he hung up in my face

@ Bessemer location---The owner Sherlock is his nice and very helpful although he's a busy man. He…read morejust need reliable helpers to pull and deliver the parts and work on their phone etiquettes. They tend to drop the ball somewhere and not follow through which causes you to have to call back several times then they are not so friendly. This downs the rating for me.

I stopped In because my battery was getting weak. The gentleman who helped me was most polite and…read morefriendly. I enjoyed chatting with him as he swapped out my battery for a new one. It was steaming hot that day but he didn't seem to mind coming outside and assisting me. It was the best customer service I have received in a long time. Very happy with the total experience.

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

**Incredible Experience with Ty!**…read more I just bought a rare Infiniti, one of only 50 ever made, and I couldn't be happier! Ty was fantastic from start to finish, making the entire process seamless. His passion and expertise truly made a difference. If you're looking for your dream car, or any car, ask for Ty - he is your guy!

Never will I come back for service on my Silverado. I have been here a few times and the first two…read moreor three times it was fine. I came in for an oil change and the advisor wasn't trying to sell me unnecessary services or anything. He got me in and out. The last time I was in for an oil change the advisor (one I had never worked with) reminded me there was a recall on my truck. I have known about this recall and put it off because I knew how big of a job it was and was afraid someone would to mess it up. I have several years experience working in the service dept of a dealership and my husband has been a mechanic for over 30 years, so we know a little bit about cars to say the least. I decided to move forward with the recall because the parts were in stock and I had a couple of good experiences at this shop. I should have trusted my gut. I had my husband take it in the day of because I knew if anything was done wrong he would be able to spot it. Sure enough, when the truck came out the roof liner looked beyond horrible. It was broken in a couple of areas and there was grease all over my truck. They took the truck back to "clean it" and it came back for a second time still dirty. The service advisor argued with my husband about the liner being broken and told my husband that he was lying and that we brought the truck in dirty and with the broken pillar. I take better care of my cars than most people and I know for a fact my truck was clean and without damage. We requested the service managers help. She did not want to pay her technicians time to redo it. My husband asked her to order us a new liner and he would install it himself. She went ahead and ordered the liner. months later we called to see when our liner would be in and they kept pushing us off. We decided to show up at the dealership one day and requested to speak with the manager. They told us she would be in shortly. We waited for almost 2 hours. She never showed up. The service advisors looked into the part tracking and told us it would be another week. We walked over to the parts department and the employee behind the counter told us that the part had been in for weeks. We brought the roof liner home with us that day and my husband installed it himself. I typically take my truck in for small services, but from now on my husband will be doing everything himself. Step One will never get any more of our business.