have to say I am FURIOUS with the way things have been handled here. I ordered a pair of shoes for…read morea photo shoot close to 2 weeks ago. They arrived and were incredibly small (even when purchasing them in a larger size as the site directed me to). So, I sent them back for an exchange. I received an email (no reasoning either) stating that I was being refunded for LESS than the amount of the shoes and shipping combined. They didn't attempt to contact me at all. When I called, they stated that they had none of the shoes left in any color in the size I had asked for. Why was it so hard for them to write that in the email? (bye bye star #1) So, I went online to see what they had that would be comparable. They had the exact same shoe in a fabric instead of leather. Why didn't the salesperson suggest this to me on the phone? Did they give a cuss about making a sale? No! (bye bye star #2) So, I call to ask them to simply exchange the shoe I returned for that one (which they had in the size I needed). They said they would, and the gentleman on the phone also said that he would refund me the shipping charge back to my account because it was an exchange. This NEVER HAPPENED. (bye bye star #3) This is when it got ugly. It was now a full week later, and I still had not received the shoes. They didn't send me any tracking information at all. When I called to tell them that the shoes were useless to me by now, they told me that there was nothing they could do about the missing shoes because they had been signed for. "I didn't sign for them, my delivery man didn't sign for them.. where the cuss were these shoes? And, what the hell do you mean, there's nothing you can do about them? Don't you have insurance?" "I'm sorry mam, but we don't take out insurance on anything under $500". (bye bye star #4). If it was possible to give them 0 stars, I would. The last star went away in my eyes when she left the phone to talk to a supervisor who told her that they could take things up with UPS and POSSIBLY get me a fraction of my money back. So, no matter what, I was paying for this mistake. They obviously didn't want my business from the get go. I should have stopped dealing with them from the moment they were out of the first shoe I needed. I cannot believe I am eating the full cost of a pair of shoes because I was stupid enough to trust a shoe company like Footnotes. I love shoes, and would have been a great customer for them, be it for business or pleasure, but I will never do business with them again!

I recently purchased a pair of beautiful rain boots and loved them. The boots are guaranteed not…read moreto stain or get wet, unfortunatley the one pair I purchased had a defect and I had to return the shoes. When I purchased them I was told "guarnatee for life not to get wet or stain" I was so excited, and we were in the midst of a horrific snow storm, I wore them out of the store -- left the box behind! While wearing them, I felt the top of my foot get a bit wet, but nothing earth-shattering, however the next day they were stained. I called the store and the young lady Christina was most understanding and helpful. My husband brought the boots to the store and without hesitation, my credit card was fully refunded. I have to say, the assistance in the store is delightful, friendly, the selections are terrific, I am pleased as punch and can assure everyone, Footnotes has a new client! Thank you for your courtesy and professionalism. Marion B.

Very professional and competent sales people. They were also ver patient with kids crying and…read morerunning all over the place!

Anna is the best! Very patient with young children and measures correctly unlike some other…read morestores! Gives great recommendations and remembers her customers. Will be back because we appreciate Anna!

I called in today to have a jacket repaired as there was a part torn on the back side of it. They…read moredid an fantastic job. All of the staff were very kind and helpful. I truly appreciate there fast service. I will definitely be coming back here. I highly recommend it.

Disaster! What an…read moreawful experience. The tailors were snooty, and unprofessional. All they tried to do was push their suits on me while being completely unhelpful when it came to measuring and answering questions about the suit I needed tailored. Regardless, I figured they'd be decent enough as they tend to sell higher end brands, and didn't want to trust my Zegna and Isaia suits to a cheaper tailor. Boy was I wrong. High prices do not mean good quality when it comes to services. I got $5 quality for a $260 price. Pictures of the grey suit are the surgeons cuffs done at Rowma are uploaded. They cost $120. I cannot how badly they came out. Pictures speak 1000 words, and I'll stop ranting and let you behold their handiwork. Judge for yourselves.

I have personally purchased two different suits with tailoring and they have done a great job.read more

Went here tonight to purchase a suit for work and couldn't have been happier that I did. The store…read morehad a great selection of name brand suits at very good prices. The manager helped me match my suit with shirts and ties and was very pleasant and helpful. They had a pretty big selection of shirts and ties at good prices as well. The store also had a decent selection of shoes at prices that would be hard to beat as well. The best part was that they tailored my suit it under an hour while I had dinner in the mall. The tailor was great too and did a good job. Due to the good experience they have a new customer. I would recommend this store to anyone in need of a suit or any accessories.

Super great bunch of guys that will help you get whatever you need. They have a massive selection…read moreof tennis racquets and will answer any questions you have. They have great prices too. I will be returning.

Great store with lots of tennis items - clothes, rackets, bags, and more…read more Workers are very helpful and accommodating, they do their best to make sure you get what they need and are very generous. I was able to find some great tennis clothes and new balls!

Purchased another pair of Nike shoes from my favorite eBay Live $1 Auction. Aaron and his team…read moreworks passionately to make their customers feel extremely satisfied! Fun & exciting. Aloha KEMA

Top shelf kicks has a modest YouTube channel. That's how I discovered the business. They have a…read moregreat store in New Jersey, have great inventory that's updated daily and the team are quick and very helpful. I purchased a pair of hard to find Air Jordan shoes and they had the exact pair I was looking for. Their prices are fair and the description of the condition (if pre-owned) is honest. Their follow up was timely and the items reached my destination quickly. Topshelf also buys and trades products and is one of the only places I've seen that do this well. Many of their customers are return customers. Great small business to shop or browse at and the people there are honest and hard working. They are a featured eBay partner as of 2022 due to their growth, transaction count (I'm assuming) and their highly rated reviews.

I purchased a pair of discontinued New Balance 574 sneakers I couldn't find anywhere else through…read moretheir website and they were shipped the next day. Unfortunately, they didn't fit and I had to return but luckily they also carried the pair in the correct size. The return process was easy and the staff members I dealt with via phone, email and in person were super friendly and helpful, I totally recommend this store. Note that if you need to return an item they do not provide a return label, you need to pay for shipping, but you also have the option to return to their store if you live in North Jersey.

Wow! What a great selection. The store is impressive on first view as very clean and offering a…read moretremendously robust selection. Barry helped me find exactly what I hoped to find and was extremely patient as I tried on numerous styles and sizes. In the end, I found a wonderful pair, and my feet thank me every day. Can't imagine a better shoe shopping experience.

Lee Brothers Sneaker Square is a nice little neighborhood sneaker spot. They have many of the…read morelatest kicks for all types of sneaker heads from Air Force Ones, New Balance, Jordans and Timberlands. Though they might not satisfy the hypebeasts who are looking for the latest, greatest and most exclusive sneakers like some retros. It's a very small place but they retrieve your sneaker size pretty quickly. They also have a decent selection of sale items for shoes that have been on the shelf for a little too long. So if you are looking for a pair of cheap bball kicks that still look good, they have some deals like 2 for 70 or 2 for 100. And you can sometimes negotiate!

This is the worst store that I've ever had to come across in my 18 years of life. First, they hook…read moreyou by treating you nice so that you can buy their items, then when you come back for a RETURN they treat you like garbage! None of them have respect for the customers, they are scammers. They take your money, lock it up, and bye bye. I got the doors closed on me, literally kicked me out. They called me disrespectful names and hung the phone up one me twice for asking for their (Return Policy). There's a big reason why they don't do refunds, there's a reason why they also don't inform you about their Store Policies. Because if people were to see (NO REFUNDS), nobody will buy. They have a little 4" X 6" (REFUND POLICY) hidden in the back with Font Size 6, barely visible and also obstructed. These people are hidden scammers, ZERO RESPECT FOR THEIR CUSTOMERS, THEY DON'T CARE IF YOU LEAVE HAPPY OR MAD. I AM NEVER RETURNING TO THIS STORE. I ADVISE TO PLEASE STICK WITH THE BIG BUSINESSES (FOOT LOCKER, FINISH LINE, FOOT ACTION, EAST BAY, CHAMPS... ETC)