Purchased & paid for 2 rooms of furniture, but subsequently could not receive delivery because of a water pipe bursting and flooding my basement. I called JT Discount World and asked to cancel the order since clean up and repairs would be extensive & time consuming, but the owner flatly refused. I called about 6 months later to let them know I was ready for delivery, but told my furniture was in storage, the owner was out of state on vacation and had the only key to open the storage building. All the furniture was for my basement and access is down a grass hill with soft, wet ground in front of the basement, where other deliveries had previously become stuck. Informed JT Discount world of this issue, but they repeatedly called to schedule delivery after we had received rain! Finally was able to schedule delivery - but upon delivery I was astounded to see the furniture was nothing close to what I originally purchased and was of a much lesser quality! They finally admitted they had "lost" the furniture I originally purchased and asked that I again visit their store and pick out different furniture. I picked furniture that was equal in value, but noticed the quality was not that of my original purchases. Also did not need a nightstand that came with the replacement bedroom suit, but the salesperson suggested I pick a slightly higher quality sofa in exchange for the price of the nightstand. Okay, deal done and they scheduled delivery for the next day, yeah! I was astounded when the delivery truck arrived, but they refused to unload unless I approved the furniture on the truck (that I could not see because it was so stacked and tied down). Keep in mind that THEY first delivered furniture I had never seen before! And then there was a nasty, and I do mean nasty, letter from Dan, the owner, stating I had refused delivery for a year, I refused to pay $200 In delivery charges (I was never advised there would ever be delivery charges!) at $100 per delivery (even though THEY originally delivered furniture that I had never seen before and had the nerve to try to charge me to deliver it!). Dan's letter then stated i had picked out higher value furniture after they no longer had the original furniture I had chosen and paid for! His letter said I refused to pay the difference and they would no longer do business with me! Dan's letter was not only rude, but was written with great illiteracy and full of blatant untruths. I found Dan to be a horrible owner who maintains zero customer service skills and spouts lies that support only his personal gain. He was highly skilled at being rude and their delivery guys were comprised of a floor salesman and their accountant, both equally as rude as Dan, and neither had any business delivering my furniture, let alone speaking to me in such obnoxious tones! Horrid employees that should have been courteous, yet had my husband not intervened, I would have called the police and had them removed from my property! And for the record, I've lived and worked in NW Arkansas my entire life and have NEVER had a like issue with any of the multiple retailers I've done business with for over 40 years! Long story short - beware of this retailer! They tried to bait and switch the products I purchased and even attempted to present me a "fake" invoice upon delivery, showing I purchased different items, though thankfully I had retained the original invoice that showed exactly what I purchased! There are many, many reputable furniture retailers in NW Arkansas and no individual or family should ever be treated so poorly!!! read more
