We had unseasonably cold weather for a stretch of two weeks this year. My heat stopped working in…read moremy upstairs the Dec 30th and every plumber in town didn't consider it an emergency, since it was just before the New Year and I had partial heat in my downstairs. They all said to call back in three days and set up an appointment then. John was the only person willing to come out on the weekend and take a look. It turns out my pipes had frozen in my attic and if I waited three more days, I could have had serious damage done. He explained everything and didn't charge me extra for coming out New Year's Eve to fix it, whereas most people would charge weekend or emergency rates. I gladly recommend him.

I called the business for weeks on end.And they don't answer the phone or return phone callsread more

The service was great he was very friendly and polite and was quick and did a great jobread more

I contacted Total plumbing with an issue regarding a leak. They stated they would be there within…read morethe hour. Kevin responded and arrived within 30 minutes. He diagnosed the issue and fixed it in less then an hour. He was very professional and knowledgeable. I certainly would highly recommend him to others. They are now my go to plumbers if I should ever have any further problems. Thanks again.

I see nothing but negative reviews and feel they deserve more than that. While I understand not…read moreeveryone is as personable as we all wish, these are VERY qualified/knowledgeable/experienced people. I purchased and hired Heckeroth to install a generator. It was an 8 hr project and was one of the coldest days of the year. They carried on with no complaints! They were very informative as I had many questions along the way being a new home owner. My only suggestion folks is to do your homework. They may not be the most inexpensive, but you know the old saying "you get what you pay for" and they stand behind their work. A silly mistake easily rectified made them have to return at midnight, which they did at no charge. In the end they cleaned up after themselves and left my home as it was when they arrived. Kudos on the "Heckeroth" sweatshirts, I noticed they all had one on.

No words for the customer service at Heckeroth Plumbing. Unfortunately, I have nothing to report…read moreabout their actual work because I never was able to make it that far. I had an appointment booked for over a week. I usually get a confirmation text the day before with other companies but didn't with Heckeroth. I did not think much of it and assumed I was all set. I scheduled my work day around this appointment which was between 12-2. I had a busy morning and missed a call at 10:45am confirming the appointment. I called at 12:30 to check status and eta. The woman, who answered, confirmed my name and address, told me that no, my appointment isn't 12-2, it's 12-4. I said I was told 12-2 when I booked and she said no, 12-4. The tone said I was mistaken. She also had no clue of the approximate time someone would come. Fine, now I have to get a ride for my daughter so I can now be home and available until 4pm. At 3:30, I decide to give them a call again to check the eta. A different woman answered, equally as indifferent and not understanding of the situation but did confirm I was scheduled between 12-2. She informed me that she called at 10:45am and I didn't answer so the technician was gone for the day and my appointment cancelled. What?! I called at 12:30 and was told someone would arrive between 12-4. She said, "Well I don't know who you spoke to but...". At this point I was made to feel like I was incorrect by 2 employees when indeed my appointment was between 12-2 and I did call at 12:30 and spoke to someone who confirmed my appointment. What's going on in that office? Her attitude was horrifying and I never get upset in these situations but said that this is ridiculous and I won't be doing business with them if this is how they treat people. Her response was, "ok". I feel I dodged a bullet. If this is how you treat potential customers...I was about to drop thousands on this job. Also, you don't send a technician for a scheduled appointment simply because the person didn't pick up when you called an hour before the appointment was set? Awful and a waste of my time.

Had a new Ductless system installed along with a new tankless hot water heater and couldn't be…read morehappier. Very clean and courteous and answered all of our questions and was extremely accommodating to my wife's requests. Submitted all of rebates to central Hudson quickly. Honestly don't know why they have the negative reviews because they were top notch all the way!

I called to have a natural gas dryer converted to propane and an air conditioning recharge spoke…read morewith the receptionist she said yes we do this and set the appt for may 26 there was anissue with the dryer delivery so I had to cancel we rescheduled for June 2nd theycancedand stated they were way to busy.I again confirmed this is something they do she said yes absolutely. We rescheduled for June 7 10:15 I get a call ohh we dont do this you need to find someone else.after explaining 3 times what needs to be done absolutely horrible will never ever have them come and do anything in my house again.

Joe is a straight shooter, got here same day for a leak in the laundry room. Quickly identified the…read moreproblem and was able to fix with no issues. 100% will call him for our future plumbing needs.

Joe was amazing! Got here same day and diagnosed the problem with our shower immediately. It was…read morefinished an hour later!

I had some faucets I wanted switched out and needed to replace my shower valves within the wall…read more They sent over Chris and all I can say is he's nice knows his stuff and took care of everything in a timely manor. I would HIGHLY recommend him! He's great!!

I posted a review right after the plumber left my house. Since then, Plass has been amazing in…read moreresponding to my situation. The owner reviewed the case and discounted the price substantially. This is one of my go-to businesses, and I completely trust them. It speaks volumes that they were willing to work with me on the price. That is the sign of a good community business. Plass will continue to receive my endorsement as one of the best and most reliable plumbing companies in the area. Be sure to discuss any price issues before the job gets started.

Mr Jansen was prompt and on time and efficient. He spent the time and had the patience to drain…read moreand clean my hot water heater and change the anod rod. This was all done in a 3 1/2' crawlspace. Price was very very reasonable. Will call again if more plumbing work needed.

He never returned my phone calls. I expect, if you do not answer phone calls, that you do not need…read moremy business.

Reliable! Did great job! Replaced our water tank and all pipes, filter system and pump switch, now…read moreit's all new and working great!

They were friendly and installed a new toilet, which still works well less than a year later. But…read morethe pipes they installed under the kitchen sink began to leak a month or so later. We should've followed up sooner but were dealing with medical issues. Now the pipe opened up and water is gushing onto the floor! They refused to offer even a discount to return to fix their own work, which should have held up for well over a year especially at their higher prices. Would not recommend or use CGK again!

I can not say enough about this company. Anthony great person to work with. He went above and…read morebeyond , very professional. One can not help but like him, he is very straight up about things. The difference between Anthony and others, Anthony gets the job done the way it is suppose to be, he doesn't do it half way. I've had past plumbers that have left holes in wall or messes, Not Anthony he cleans up after his job ***If you want to have great work this is the company you need to call!!! I give them 10 stars Joy

Unlike the six local plumbers who answered, this was the only place that came to see the job and…read morewrote a reasonable quote. One company who is famous for not being consumer friendly, came and didn't even bother to send a quote. What a waste of time! Empire did a thorough inspection, explained what was needed, and completed the job that same week. They also did the job the way I envisioned it, not the way the plumbing company wanted to do it because it was either quicker or more costly. They did a very complete, simple repair which will be very easy to fix years down the line. I recommend them without reservation..