I called the business for weeks on end.And they don't answer the phone or return phone callsread more

John was great to deal with. He was very friendly and communicated frequently with me on when he…read morewas going to come out to my house. Unfortunately, he wasn't able to service the type of system I have but he suggested other companies that might be able to help and didn't charge me for coming out. I felt he was very honest and I appreciate him being up front with me.

A am beyond thrilled to have used Jarred for a plumber. I dealt directly with him. I was having my…read moresmall kitchen remodel and needed to have my dishwasher and faucet/sink set up. As a plumber he took on my small job without hesitation. I highly recommend him!

Jared was Very prompt, courteous, and he did a thorough job of vacuuming out our vents. Would…read morecertainly call them again for maintenance of our utilities. Glad to give him a five star review! Becky Herbert, Fishkill, New York

Right after I had Wyatt from T Webber snake out 2 clogs in my house. We went around & checked out…read moremy 70 year old septic tank. The tank & drainage was a nightmare or practically nonexistent . We heard water flowing into the tank which is not a good sign . Wyatt suggested I have him and Alvin come and take a look and inspect the tank further in a couple of days . Much to my surprise, I got a call the very next day. The very next day I had a call from T Webber stating that Alvin and Wyatt were on route to my house. The next day after he cleared the clog out for me in my house . Alvin and Wyatt showed up . Did an inspection, answered every question I could possibly have. By the end of that conversation, we had called Tiffany up on the phone, and got a prorate at a good price with good APR, and the loan was approved . Alvin, wyatt, and Tiff made my day an took so much weight off my mind. Alvin explained everything down to a science Wyatt went over everything with me and reassured me and Tiffany found the best rate possible for me and was reassuring as the loan came in to verify every detail of the job that would be taking place. A weight was lifted . I was worried about so many different things . These guys at T Webber were an amazing group of people, that reassured me, and helped me to realize that every problem has a solution, and made every solution possible where I didn't have to worry about a thing . They answered every question in triplicate lol. As many times as I'd ask, they were courteous and I enjoyed the time they spent in my home going over the description of the job details that would take place . These guys are some of the best people you will ever want to meet . A company that goes above and beyond to help Rectify any problem you might have whether it be septic clogs or any other issues with plumbing and heating services. These technicians are the pros . They're all well worth their weight in gold ! I was actually sorry to see them go but I look forward to seeing them back when the job begins . Tiffany made everything so easy and comfortable for me to go over with me so many different payment plans and options that would fit my budget . The guys sat with me for as long as it took to get everything we needed in place for availability explanation of job description as well as the engineers that would be coming with the excavator to do the initial dig . Alvin described every part of it as he looked over every part of the property to find the best way to accommodate this whole nightmare of a situation that I had . By the time he got done. Him & Wyatt had me relieved to know that everything would be taken care of promptly . Thanks to all the staff and technicians at T Webber. You guys Rock!!!

Since we just got in trouble with the town about our leach field I feel like I should say again how…read moretwebber did a bad job. Said they could fix the problem, gave us a quote and couldn't deliver. They ended up coming back to "fix it" with a guy named Joe. What he did didn't fix the issue and was still leaking into the road. He had my brother that was their at the time sign a temporary fix thing on his iPad when he didn't live at the residence nor own it and someone that counts against us and they want to charge us 50k to fix this problem and basically wanna tear up our yard to do so Worst company Stay away.

I contacted Total plumbing with an issue regarding a leak. They stated they would be there within…read morethe hour. Kevin responded and arrived within 30 minutes. He diagnosed the issue and fixed it in less then an hour. He was very professional and knowledgeable. I certainly would highly recommend him to others. They are now my go to plumbers if I should ever have any further problems. Thanks again.

We needed a small job done with our new house so we hired Total Plumbing. Kevin was prompt with…read morereplies and estimates; he was professional and courteous in his work and information regarding our hvac systems. We wouldn't hesitate to hire for our next job!

I called in an emergency. Schnorr was responsive, professional and did the job right! George came…read morebefore the scheduled time, was pleasant and corrected the issue . I will always call Schnorr, the next time I need a plumber.

Solid work, response very good. No use of used parts I could see which seems to be a growing…read moreproblem in this area. I do wish they were a bit cheaper but you get what you pay for.

I've always seen the service trucks on the road and remembered the Royal Class name when my A/C…read morestopped working on a 83 degree day. I live in a colonial, so the second floor gets hot, if we don't run the AC it is so uncomfortable we don't get a great nights sleep, and my wife and our brand new puppy keep me up. When I called the office, I received a professional greeting from Liz and was transferred to the service manager Scott. It was like I had been a customer for many years, but this was my first call to Royal Class service. From the time I got onto the phone to the time the tech arrived was no longer than 3 to 4 hours. Ryan was thorough, professional, organized, clean and even wore booties in the house. He stayed until the problem was fixed and gave me a follow up call that evening. I couldn't have asked for a better experience during a frustrating time with a Family and a puppy who just needs to-be COOLED off. Thank you again for all you did and I'll see you on the next service which is scheduled. Congrats to the entire team for doing the right thing and giving me faith in local contractors. Respectfully, Scott & Tara

WARNING: Service Abandoned During No-Heat Emergency (Post-Surgery/Child in Home)…read more Contractor: Royal Class Service (RCS) Issue: Breach of Membership Service, False Advertising, Extreme Unprofessionalism, and Refusal of Service. Timeline: 3 days (Saturday, October 25th - Monday, October 27th, 2025) I signed a membership agreement with Royal Class Service in September 2025 based on their FALSE Google advertising of "24-Hour Emergency Service" (I have screenshots documenting this claim). My experience revealed this promise is a dangerous lie. Saturday, October 25th: The Initial Failure Called for emergency service when our heat went out. Received a text back after 10:00 PM informing me that no technician was available until the morning, effectively denying the advertised 24-hour emergency service. Result: The household, including a recent surgery patient and a child, spent the night without heat. Sunday, October 26th: Unprofessional Conduct Technician Craig arrived and was immediately confrontational and angry, stating he was not the on-call technician and complaining about being called in. He claimed we failed to inform them that the boiler would not turn on, which was false, that information was provided to the office. Following his rude and highly unprofessional demeanor, I asked for the boiler's serial and model numbers to contact the manufacturer (Rheem) myself. He became increasingly hostile and left the property. Monday, October 27th: Office Obstruction I attempted to contact the office multiple times that morning. After several attempts failed, I had to use a family member's phone, which connected immediately, indicating my number was likely screened or blocked. I secured a part lead from an outside vendor. The office needed to approve the purchase; despite being told the order was pending approval, the necessary action was not taken. Tuesday, October 28th: Office Obstruction and Cancellation I again attempted to contact the office multiple times that morning. After several attempts failed, I had to use a family member's phone, which connected immediately, indicating my number was likely screened or blocked. Chris (the only staff member who demonstrated professional manners) confirmed the purchase was approved and the part was ordered, promising service within 48 hours. 4:30 PM: Service Unilaterally Canceled. Project Manager David called to cancel the entire part order and sever all ties with us as customers, citing "rudeness and disrespect" as the reason. I explicitly told him I still required and wanted the overpriced service completed immediately due to the emergency nature, but that I would seek other contractors afterward. David refused to complete the paid service, even after I repeatedly informed him of the post-surgery patient and child in the freezing home. When I informed David I would report this experience to the news and file reviews, he falsely claimed I was "threatening" him and immediately hung up. Conclusion: DO NOT USE THIS COMPANY. This company is not only guilty of false advertising and employing unprofessional staff (Technician Craig), but their management (Project Manager David) made the egregious, unethical, and dangerous decision to abandon a customer who had been without heat for three days, refusing to complete a paid-for emergency repair, despite knowing the vulnerable situation of a post-surgery individual and a child. Their prioritization of a petty disagreement over human safety is unforgivable.

Matt Trappe never showed up after having made an appointment several days in advance. We waited all…read moreday and evening. After several calls to him that day he finally answered and promised to come but it might be late. We told it didn't matter how late it was. He never showed, didn't call and never apologized. Shabby treatment.

Matt cancelled the day of the appointment after booking weeks in advance. Seems to be a common…read moretheme.

They were friendly and installed a new toilet, which still works well less than a year later. But…read morethe pipes they installed under the kitchen sink began to leak a month or so later. We should've followed up sooner but were dealing with medical issues. Now the pipe opened up and water is gushing onto the floor! They refused to offer even a discount to return to fix their own work, which should have held up for well over a year especially at their higher prices. Would not recommend or use CGK again!

I reached out to CGK Plumbing and Heating because I had an issue with no water at my residence…read more Chris came out and immediately know what the problem was. He installed a new pressure tank because the old one was waterlogged and tipped over and a new sump pump because the old one was non-operational and I had no idea. That could've been a catastrophe alone. Chris is very professional, efficient, trustworthy and knowledgeable, and provides fair pricing!! I would definitely recommend Chris and his team at CGK Plumbing and Heating to anyone. He does a wide array of services as well. Hailie is also amazing and knowledgeable and responds quickly regarding scheduling and any questions asked. Thanks again! You have no idea how relieved I am.