This is a repair guy the way they used to be! I called and got his voice message not expecting a call back till much later if at all. Within 30 min I had a call back. Jerry was wonderful to speak with, super nice, and honestly listened to my problem. I have a home warranty company that he doesn't work with now, but he explained how the process worked in case they hadn't, and then offered to try and get my appliance seen the same day or the following. I fully expected it to be the following day, but within the time frame he said he'd let me know by, he called and was on his way. He arrived punctually and was respectful and just as nice in person! He is very knowledgeable about the home warranty process, he walked me through how they work and gave me exactly what my home warranty company needed (complete with photos) to get me quickly through the replacement process!!! Before he left I had emails of his appliance assessment w/photos to submit, as well as a paid receipt complete with a paid confirmation. It's been 2 days since his visit and we've already got a sign off from the warranty company to start shopping!!! What a pleasantly different experience it was dealing with our home warranty company this time over our last nightmare appliance service call from a different company. The last one explained my appliance issue, worded the issue so my warranty company couldn't proceed forward with me till I had the service guy come back out and re-do his written diagnosis and why he was listing it as needing replaced, and even after all that, my home warranty company didn't have all the spec information with correct pictures and wanted to send someone out to verify equal quality and size replacement!!! This was a 2 day process this time, over a 2 month one the last time!! And the last time we'd assumed the service guy had given our warranty company everything they needed to finish our claim so we disposed of the appliance, only to find out a week later, our warranty company was requiring someone else to come out and verify quality and size before they paid for a replacement. Needless to say, we ended up buying our own replacement fridge! What a waste of time and money in opening that claim! I highly recommend Jerry!!!!! We will use him every time we have an appliance repair going forward!!!
Todd & Lori S read more