Whereas the response time to my request was very good, and the friendliness and work quality was…read moregood, communication was lacking. I was charged $395 for a replacement shower valve. The same Moen valve was less than $175 anywhere else online or in hardware stores. I was told that what I received was a higher quality than available elsewhere. Further checking with Moen told me that they only made one quality level. I requested more info from Doug Clark but was told that I was being a nuisance and that if I registered for the warranty with Moen, then Doug Clark Plumbing would not be responsible for any more support. Needless to say, I am not happy with their response. I should have requested a quote beforehand. I strongly advise anyone dealing with Doug Clark Plumbing to do so.

Doug and sons installed a water system in my house.. Very…read moreknowledgable and friendly. Doug and Sons stand behind there products and there quality work..Dougs after service is top notch..i couldnt be happier ...Doug does not nickle and dime his customers Doug and Sons are fair and honest ..100%

Ouweis came by and was on time, professional and a big help. He was able to identify where my leak…read morewas coming from and while it didn't require a plumbing repair, he was told me exactly what was needed for the fix. I would not have been able to figure it out without him Is the pricing on the higher end for this company? Yes. I will say, plumbing is one thing where you really pay for what you get. I've been used Priority for years and when they fix something, it stays fixed. I would gladly pay a few hundred more for that peace of mind vs. saving some money and using a different company who may cut corners and cost me more in the long run. I will continue to use Priority Plumbing so as long as I am in the GTA. Ouweis was awesome!

I signed Preferred Plumbing Solutions' Quote #4424 at approximately 5:00 p.m. for an urgent…read morewell-pump replacement and paid a deposit of $3,624.08. The following morning, approximately 10 minutes after the company opened, I cancelled the agreement in writing. At that point, no installation work had begun and no materials had been picked up, delivered, or installed at my property. Preferred Plumbing's quote was $7,000 plus HST--approximately $7,910 before any additional miscellaneous-parts charges. Preferred recommended a 1 HP Goulds submersible well pump. I ultimately hired Wilson's Water Wells, a well-pump contractor, to complete the replacement. Wilson's final itemized invoice was $3,085.45 before HST and $3,486.56 including HST. It included a 1 HP, 15 GPM Berkeley submersible pump at $2,274.65, a 1 HP control box at $170.45, a pressure switch, fittings, heat-shrink materials, and two technicians for two hours. I recognize that the appropriate pump configuration and total price may depend on well depth, pumping requirements, wiring configuration, control equipment, warranty coverage, site access, and other installation conditions. I also recognize that businesses can have different overhead, scheduling, and pricing structures. For a conservative comparison, I used Wilson's higher pump-and-control-box amount of $2,445.10 before HST as the assumed equipment allowance within Preferred's $7,000 quote. On that basis, Preferred's quote left approximately $4,554.90 before HST for the remaining scope, before any additional miscellaneous-parts charges. Wilson's itemized invoice, after removing its pump and control box, left $640.35 before HST for labour, the pressure switch, fittings, heat-shrink material, and other installation-related items. On this calculation, Preferred's remaining non-pump quoted amount was at least 7.1 times Wilson's corresponding non-pump invoice amount. Preferred's $7,000 quote was also more than double Wilson's completed pre-tax invoice of $3,085.45. Based on the completed, itemized invoice I received from Wilson's Water Wells, I found Preferred's quote materially higher and not competitive. My other concern is the deposit-refund process. Preferred advised that it would retain $850 plus HST from my deposit for assessment, scheduling, coordination, administration, supplier arrangements, and reserved resources. I did not agree to that proposed retention. As of the date of this review, Preferred has not refunded any portion of my deposit unless I agree that it may retain $850 plus HST and that any refund constitutes a full and final settlement. The full $3,624.08 deposit therefore remains in dispute. I have filed a complaint with Ontario consumer protection and expect to use the available resolution process, including Small Claims Court if necessary. I did not have Preferred Plumbing perform the installation, so I cannot comment on its workmanship. This review is limited to my experience with its quotation, pricing, cancellation, and deposit-refund process.

Great company. Used them for the first time today. Dispatch was friendly and pleasant. Time…read moreestimations were spot on. Hamed arrived when expected; he was friendly, respectful, and very up front about what the plan was. He also kept me updated throughout the entire process. There were no surprises in the bill.

Issue: basement kitchen sink does not close off properly/leaks…read moreResponse: we don't do small stuff, find another plumber

I like to use local companies if I can. Couldn't get any closer if i tried. Mike arrived in a…read moretimely manner and took care of our broken commode. Replaced a shutoff valve as well. Repair charges were reasonable and we have no issues. I will highly recommend this company to anyone looking for a plumber.

Owner very personable, answered phone right away without having to leave message. Set up time for…read morenext day. Arrived at 9:00 am. Fixed problem even those he wasn't sure he could. I call him the miracle worker. Very reasonable price. I would recommend to anyone.

This is a review of Maxim Osadchyi Maxim Osadchyi P.Eng…read more Dr. Pipe Drain and Plumbing Services Division of Osmaks Inc. If I could give a zero stars. I would. I hired Dr. Pipe (Osmaks) in October 2023 to install two alcove-style bathtub, and tub trim, faucet and shower head in my two bathrooms. I told Maksim and Ron (his son) that after they were done, I had a tile installer booked to do the tile around the tub. During the job, they didn't level/shim the tub, didn't level/center the shower head line, ripped out the floor plank in front of one tub (but not the second one), and destroyed baseboards (see attached pictures). Generally, left my bathrooms a disaster. When my tile installer came to do the tile job, he notified me that the tubs were not level. I immediately contacted Dr. Pipe and Maksim gave me every excuse in the book (my floor was not straight, etc.). Although he offers "emergency 24-hour service", he couldn't be bothered to send someone to level my tub until Monday. Hence, my tile installer could not finish his job and I was left without the use of both my bathtubs for over a week. After work in my basement, I had water flooding. Not once, but twice. Destroyed my brand new vanity that Dr. Pipe installed. Disrupted my tenant. Still no resolution to the damaged vanity. Maxim Osadchyi also took $150 for the installation of the shower trim and I had to pause the project for some time. Texted him that I would let him know when he could come back to finish. No response. Then when I reached out to finish the trim or refund the $150, he refused to do either. Scamming me out of $150. I do not recommend this company due to their unethical behaviour.

Best service Saved my life! I'm a superintendent in Toronto!…read more We had a ancient toilet shutoff fail in a unit on the ninth floor, water leak started with a trickle and quickly turned to a fountain..... We have no central water shutoffs for every unit so the only way to stop the leak was to turn the water off in the entire building.... Dr. Pipe had a technician come within the hour and fixed the issue, restored water supply to the entire building! Fast! Reliable! Professional! Clean!

Had an excellent experience with Aaron and Son plumbing. They showed up the same day that we…read morecalled and installed our new faucet. The job was done for a better price than two other places we called. The plumber (Jay) worked faster and more diligently than any person that's ever done any kind of installation for us in our home. The job was done really quickly and we had a working faucet in time for dinner. I highly recommend this company.

DSM Plumbing was always my first call. I have been using Darryl for over 10 years from Laundry tub…read moreblockages that went under the basement to new kitchen reno with water line to a new fridge location and just recently a main stack leak. Done, always a fair price and Darryl and Joey will get it done.

great service well managed company..would definitely use them again . Had them out for a water well…read morerepair pump was not working . They replaced the pump in a reasonable time . Ty