Danika was so efficient The work was honest and so much…read moremore reasonable than anyone else. I totally recommend them...NEVER USE ROTOR ROUTER..

Great customer service from their office staff as well as their technician who came out to our…read morehome. They are all very knowledgeable in the industry and we appreciate their patience in explaining what was going on with our floors. The assessment of our problem was even free, which was an added bonus in this time of stress. Highly recommend to use them if needed!

We had a leak that was probably going for a long time, wicking into drywall and under floors. Paul…read moreand this crew were able to remove the damaged area and dry out the substructure. They know what they are doing! They were professional and reassuring. Their price was reasonable and they cleared things up fast. We highly recommend them if you have something that needs to be remediated fast!

Paul was so helpful and provided quality work on the emergency response to a water leak and clean…read moreup at my home! Restoration Masters work was very professional and I would recommend them to anyone looking for great customer service and knowledgeable contractors. Thank you Restoration Masters!

If there is ever a need for a collection of business cards, Lighthouse Keepers Inc. should be one…read moreof the top cards. Guy is AMAZING. He is honest, quick and efficient. There have been many times where my family and I were in a stressful situation and were in a better state when Guy arrived. He and his team took amazing care of our home. My biggest worry is mold and the safety of our young children. So when our home was flooded, he came by as soon as possible with every possible tool in his arsenal. He was honest about the moisture levels and kind enough to explain the situation. He and his team were professional and well educated when it came to this line or work. Everytime I have a moment to thank the universe for the special people it has put in our path, Guy and his team are on the list. By the third time, water came leaking out of the ceiling (plumbing issue), I knew what needed to be done just by all of the knowledge Guy had dropped on us. I immediately thought, "Call Guy right now." If you own a home, keep this business card on your fridge. You can thank me later. Salamat, kuya Guy!

Terrible experience. Guy was sent to our home by our property manager to do an inspection for…read moremold. I tried asking him questions after he did his moisture meter in the kitchen. He wouldn't answer and was strange about it. I asked if he was able to disclose his findings, and he said no. He could have just said that from the start. His demeanor the whole time was unpleasant, and he did not want to answer any of my questions. We then got into a conversation about air sampling and I said it can be great and it has it's place yes, but it's not the only tool. He did not like that and became so hostile with me. He said it's the only way to detect mold and that he was the best in the business. Several times when I tried to respond, he said Will you let me talk?! He never explained his process when he came in. I let him know this and he said he told my husband. Problem is, I was the one home and was not aware what he would be doing. He was ineffective and clearly knows nothing about mold. He refused to complete the job, called me the problem, and laughed on the way out. I am thankful he left as he did nothing to investigate, and his demeanor was narcissist and hostile. I had another company come out and wow! I didn't truly understand how terrible my experience was with Guy until I compared it to someone pleasant and competent in the mold world. DO NOT USE THIS PERSON.

Very poor communication, consistently over-promise and under-deliver. They take forever and don't…read morerespond when you call or email.

Very poor service. They were hired to cover my roof in the recent storms and…read moreafter four tries (and failures to secure my home from leaks) they refused to come back and fix the issues they were hired to fix. I made repeated appeals for help and was denied.

Jarrod was great to work with. He went above and beyond to look at some of our testing results,…read morehelped me send our spot samples, and gave me lots of information about what we were dealing with. His work was professionally done, his crew was respectful. Highly recommend.

Absolutely terrible experience with this company. I called for a mold inspection and the owner I…read morepresume from the conversation came out with zero equipment, just walked around and looked around and said I had no mold but needed to replace some wood by my sink and would send a quote. I never heard back and called another company for a quote as I don't think that hiring someone you have to chase down to do work is reliable. Almost a year later, I start getting phone calls and text messages demanding payment for work, threatening to show up at my door and asking when I am going to be home to collect payment. I had completely forgotten who this even was because it has been so long. I asked what work they had done and what I was supposed to "pay" for. I asked them to please mail me a bill as I also thought this was a phone scam. They said I needed to pay for the mold inspection report and then also said there was no mold. I had never received a report, I had never received a bill, and asked for them to mail me the "bill" with the report so that I can actually see and receive what I am being charged for and so I knew this was in fact a legitimate company and isn't a scam as the phone number texting me was unknown and I had never communicated with that number. They texted me a file that I could not open and so I asked again for them to mail me a bill and stated that I would like the report they said they are charging me for. A month goes by and I still have not received the report in the mail and they start texting again demanding payment for something I never received. I ask again for them to send me the report, they state that they mailed it with the bill which they absolutely did not. I had received a one page bill with no inspection report. I asked again for a copy as when you are asking for hundreds of dollars for something, you should actually get it before payment especially when the company has been this terrible, lying about mailing a report and never even giving me a call after they come out until a year later demanding money for something I never got. In the end they ended up texting me pictures of a report. I would never hire this company due to their horrible customer service, lying about mailing a report, and never following up about the work, but a year later text demands for money for a report they never even printed out for me. They stated they e-mailed it to my e-mail, but I had nothing in my e-mail and if it went to spam it deletes after 30 days, hence why I asked for a copy. Asking them to actually just send a copy in the mail was too much work for them and never happened, but they still charged me hundreds of dollars for the report.

Had a pipe bust under the slab that caused significant water damage to my kitchen cabinets,…read moreflooring & drywall. I was recommended to them from ServPro. After talking with a few different restoration & construction contractors, I chose CCCR, Inc. They did an excellent job. Communication was always prompt. Matt dealt with my insurance company, which held up approval 3 times & Matt was able to justify cost & get final approval. If it wasn't for insurance delay project would have been completed sooner. I have a beautiful new kitchen. Matt & the crew were always courteous & let me know what to expect. Would use CCCR, Inc. again.

We have used CCCR exclusively for 13 years. They have basically rebuilt our house from the ground…read moreup after many leaks and crazy construction issues left by the previous owner. I would not recommend any other general contractor! From estimators (Wade) to owners (Kevin and Ruth), they are fair, easy to work with, and act promptly. They are not the least expensive, but I can vouch for their good work- from demo to dry out to rebuilding...they have good subcontractors and are the best general contractors! 2012- See my previous post...they demo'd and rebuilt our kitchen, office, bathroom, family room after a water pipe burst in our ceiling. 2021- We had a roof leak and they remediated and repaired the office. 2023- We had extensive leaks from the roof and the drain pipes that run through our walls. They demo'd, remediated, and repaired our master bed and bath (including a GIANT shower), and 2 guest rooms. took everything down to the studs and built it all back up to code and updates. They worked with us and our insurance company.

I couldn't figure out what to do about the dirt on my outdoor furniture cushions. I was afraid…read morethat if I unzipped the covers and took them to the cleaners - I might never get the covers back on the cushions. San Luis Carpet Cleaning enthusiastically accepted the job, sent Rodrigo to clean about 20 pieces for only $150. I was very amazed by the results.....for the very dirty pieces, I was sure I'd have to live w/ some residue but Rodrigo kept going over the stains until they were invisible. Feel like I rec'd great customer service and great results from this company!

4 months ago a water line to my washer broke and caused a flood to the downstairs of my house. This…read moreincluded 2 bedrooms and a bathroom, laundry area and hallway. I found David Ibarra after putting in a search for flood mitigations. Him and his wife arrived quickly but the entire time he was here, he was on the phone while his wife did all the work with the water suction machine. She was very careless with my belongings and broke two stained glass windows and left the wood frame on the wet rug to hide the damage, I guess she thought the frame would swell up and hide the damaged glass, she also left a $4,000 silk throw rug rolled up in the closet where it got wet & damaged. David's response was to say just charge your insurance company. He then proceeded to put as many fans in my house and garage as he could, of course these fans and dehumidifiers tripped my circuit breakers and he needed to return several times. When he found out that my insurance company did not pay for more than 5 days of fans he cornered me in my garage and said I would be paying the rest. He said "I'm not in the business of giving money away, I'm in business to make money." That's a quote! He threatened to put me in a collection agency or take me to court all the while pointing his finger at my face. I told him to go ahead and try! When workers started to show up to tear up walls, most did not speak English. They would leave after 3-4 hours of work without saying adios, with my garage door wide open and doors unlocked. After they tore out the plumbing in the bathroom I discovered they had cut the pipe to my water softener. If my water softener had been set to run that night, I would have had an even worse flood. This was incompetence at its finest. Luckily I bypassed the water softener. Then he said I had mold in my garage, he'd spoken to his mold expert. No mold expert ever showed up at my house and this mold issue was never addressed in the final estimate he gave, I did not have him do the repairs. He showed up at my house unannounced with workers assuming I would use him for the repair work. It hadn't even been approved by my insurance company. So basically what I'm saying is this man and his family may be hard workers but they're only working to make money from your insurance company, he damaged woodwork in my house, damaged objects that were precious to me, and was rude to a 70 year old woman on a fixed income. I'm so thankful I did not have him do my repairs. He wanted to charge extra for everything the insurance didn't cover. So if you have a flood, don't panic like I did and take the first mitigator, or the second, because he called twice. Second time was a different company name called San Luis Environmental. Turn the water off and call your insurance agent. When my insurance company investigated his work and took a month to pay him he sent almost daily letters demanding money with horrible misspelling. He never even sent his flood mitigation report for a month and that was the first thing my insurance demanded. Maybe this company is good at cleaning carpet but they know nothing about flood mitigation. My plumber said it's rare to have mold in this area unless water has been leaking a long time. My leak only lasted 30 minutes. But they kept coming in with moisture testers. I bought my own and it didn't show moisture as high as their's only slight dampness that would dry with the fans. He charged over $6,500 for fans and dehumidifiers. My house was dusty, dirty, and over heated the entire time the fans ran plus I had a $500 PG&E bill. One thing I'd like to add was even when the water removal was done, my carpets were still soaking wet and I got even more water out with my wet/dry shop vac. So long story short, do not use San Luis Carpet or San Luis Environmental unless you don't mind wasting your insurance companies money and have plenty of your own to waste.

We had an incident occur in the middle of our escrow. We called New Life Restoration and they were…read morehere nearly immediately and took care of the first part of the necessary work the next day. After treatment and airing they had the testing done and the issue was declared resolved and safe. At nearly the last minute we had them come out again and check another spot and they were here the next day and generated a report that afternoon! We have never seen such promptness; such courtesy. A contractor named Kevin is doing the final replacement of cabinetry and he too was on the spot and amazingly kind, professional, encouraging, and courteous.

I needed molds remedies for my condominium, Saul and Issac came and did a fantastic job very…read moreprofessional took care of everything after they were done with their works Jonathan came and made sure all work has been done accordingly for environmental inspection! Very good people and not to mention Rita step by step on the phone with me made sure all are as scheduled. Good team work Thank you all Ben