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    2 months ago

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    Ask the Community - JRS Billing Solutions

    Postal Connections - Need a passport photo? We take them in-store, make sure they meet official requirements, and print them on the spot.

    Postal Connections

    (41 reviews)

    This used to be a highly competent professionally run postal service. BUT they have changed…read moreownership. Under new ownership, prices are significantly higher and services are lackluster to borderline inefficient and incompetent. I would not recommend this business to anyone as it is these days and that is based on the lack of quality services in addition to exorbitant price gouging as surcharges. In February I took a flat rate priority mail envelope to this location for mailing. The post office rate a flat rate of $21, but the PC female employee , whose name I didn't get, described as having several facial piercings, short hair perhaps an African American, as I am, lied to me about their rates, she said that the USPO had increased its rates two days earlier and now the rate to mail the envelope to LA, California would cost me $36, reluctantly I mailed the envelope out of necessity. However, three days later I was at the main post office in Bend and inquired from the clerk, if there was a price hike and was assured there had not been. The truth is that the additional $16 was a Postal Connection surcharge at this particular postal connection. At their discretion they added $21 USPO flat rate postal envelope that I mailed. Naturally, I felt angry that I had been lied to, taken advantage of &the victim of a severe price gouge. Furthermore my envelope didn't reach its destination, and I had to file a claim with the post office. On 11/21 I returned to same postal connection to drop off USPO Amazon prepaid return. It turns off the same delay assisted and I told her of the mistake she made, she recalled our encounter and told me it was not her fault that is the price, then finally she admitted it was the surcharge for me using their business versus the USPO she became agitated saying It's not he fault that the rates are what they are! Finally, she admitted there's a new Owner and these are their new prices. While, I was complaining to her then there's a white male, blonde hair employee who was helping an elderly male at the counter in there about said OK we made a mistake, just take the card I was waiting to pay for a greeting card, and just leave! He so rude and obnoxious. I told him I don't want a free card, and I simply left the store. In my haste I neglected to get my receipt for dropping off the Amazon return. Needless to say, I returned to the store mention that the female had given it to me, I assured him she hadn't, although he did not ask her or check/verify. He said "I could just give you the package back cause I can't print out another receipt." I said ok took my package back and left' Bottom line I'm only one of several folks who've been going to this postal connection over the years. However at the point under its new ownership and outrageously unacceptable services, I will never go back! Word to the wise, do NOT use this business if you have something that you want to mail through the post office or UPS. You would do better to go directly the USPO or the UPS across the parking lot by Walmart, The up charge for Postal Connection at 61141 S Highway 97, Bend 97702 is so outrageously overpriced and the customer service is poor & highly unacceptable. M.Disappointed & Dissatisfied

    Each time I walk in I am politely greeted & treated with kindness. Their customer service is top…read morenotch and so are all the services they offer. Highly recommend using this location for all your shipping, packing and mailing needs. They do passport photos too!!

    Baxter Law

    Baxter Law

    (24 reviews)

    Hello I contacted this firm to help me with a legal matter…read moreI wanted somebody experienced and professional My attorney Phil Duong and his executive paralegal Kerry were both of that I will refer this law firm in the future Glenn

    Warning: Baxter Law employs attorney Paul "Heath" Hattaway, who mishandled my family law case. In…read moremy experience, he failed to properly file my out-of-state child-custody order with the Deschutes County Court and instead attached it as an exhibit. Communication and billing practices during my case were troubling -- my trust account balance dropped unexpectedly, and when I raised concerns, Mr. Hattaway withdrew from representation. Afterward, I learned that Mr. Hattaway was publicly disciplined by the Louisiana Attorney Disciplinary Board in 2024 for neglecting a client's case, failing to communicate, and practicing law while ineligible. The Board found that his misconduct caused nearly $90,000 in damages to a client, and it imposed a 60-day suspension (fully deferred). You can read the official report here: Louisiana Attorney Disciplinary Board - In re: Paul H. Hattaway, Docket No. 24-DB-003 (Search by name or docket number on the Louisiana Attorney Disciplinary Board website if the direct link changes.) Based on both my experience and his documented disciplinary history, I cannot recommend Mr. Hattaway or Baxter Law for family-law matters. If you are considering hiring this firm, review his disciplinary record and request detailed billing documentation to protect yourself and your case.

    TDS

    TDS

    (627 reviews)

    New internet-only account works well most of the day, but commonly drops for an hour or so. Call…read moretech support, wait 45 min on hold before getting a tech support person, work with tech support for 45 min to troubleshoot, tech says nothing more he can do over the phone, so set up service appointment at tech's recommendation, availability more than a week out, schedule appointment for about 10days out, get a 4-hour window when I have to wait at home for their tech (ok, pretty standard), days later receive VM from BendBroadband telling me I need to call their tele-help number to troubleshoot over the phone first or they'll cancel my service appointment. Wha?! I call back, wait on hold for 45 min until a real person answers, make sure they understand I've already spent 45 min troubleshooting over the phone and it's their tech who told me to make a service appointment. Appointment day arrives, I wait at home for tech during the four hour window, 3 1/2 hours in I get a call: we're running an hour late. An hour and a-half later 5 two techs finally arrive. They make some adjustment, say it's all fixed, and in 30 min. they are gone. That's truly noteworthy service. Next-day update: Conducted a speed test of my high-speed BendBroadband service: 0.53 Mbps download, 5.13 Mbps upload.

    TDS has been the bane of my existence for the entire time I've had it for 3 years. I am moving soon…read moreand was giving the choice to switch, and I am way too excited to have a different internet provider other than TDS. Awful to work with, half the time my stuff doesn't work.

    JRS Billing Solutions - billingservices - Updated May 2026

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