I would give them zero stars but it doesn't allow me to. We rented 9 tuxes from them for my wedding and they ordered the wrong color tuxes.
First, we went in to pick the colors for the vest and tux. After two weeks when we went in to get the fittings, they didn't have any paper work on file about the stuff we picked out. So we had to bring the bridesmaid dress back in and pick everything out again. Slowly after getting all the groomsmens sizes they said they would place the order. A couple days before the wedding the tuxes came in and we went to try them on and they ordered the wrong color for the tuxes. They offered no apology or discount.
Additionally, the gentlemen that was "helping" us with our tuxes did a poor job guiding us on ideas for picking vest colors. He basically just said here you go and just pick out what you would want. We felt that he was very rude to us. He also had to offer an excuse about why they were so busy because it was prom season. I think this is unprofessional. When things get busy I believe one is suppose to keep calm and provide the best service they can with no excuse. I noticed it was prom season without him telling me it was.
Another thing poor about this business, is their "policy" on renting crinoline underskirt. They won't rent this out unless you purchase a dress from them. I stated to them that we rented 9 tuxes for $140 from them. Isn't that enough for you???! Very poor business and I will never do business with them again. I will also never recommened them to anyone! read more