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    J.P. Flooring

    2.3 (3 reviews)
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    American Home Shield - Bad AC that's not cooling at all

    American Home Shield

    (353 reviews)

    American Home Shield came highly recommended. After Sears left our area we transferred our…read morelong-standing home warranty to AHS and we haven't been sorry. Contractors are hard to find and our best ones seem to be contracted with them It's a great way to have a contractor prescreened for valid licensing and for the 3rd party liability, worker's compensation, general, and automobile insurance needed to protect our home ownership whenever we have someone working in our home. They make a frustrating process and a financial burden a little lighter for homeowners, especially for people on a fixed income.

    ABSOLUTELY AWFUL EXPERIENCE. I do not recommend American Home Shield to anyone. I've had multiple…read moreissues with them, and their customer service has been consistently unhelpful. First, my pipe leak claim was denied and I lost my $100 service fee with no real explanation. Then, when I needed an electrician, things somehow got even worse. I specifically arranged to take Monday, December 1st off work so I could be home for all scheduled repairs. I planned this well in advance. AHS assigned me to JC Electric, who later informed me they could not come on that date and told me to contact AHS to be reassigned. When I called AHS, they told me they needed verbal confirmation from JC Electric before assigning a new technician--but they couldn't reach them. I was essentially left with no solution. The next day, after another long hold, AHS finally reached JC Electric, who confirmed they could not service my home on December 1st. After all of that, I was told AHS still could not assign me another professional and that I had to work around the technician's schedule--not the other way around. How does that make sense when I am the paying customer? Their process is inconsistent, their policies contradict themselves, and their representatives keep you on hold endlessly with little to no resolution. This company has been nothing but a waste of time, money, and energy. Do not waste your money on American Home Shield. You're better off using Thumbtack or hiring reputable technicians directly.

    J.P. Flooring - flooring - Updated August 2026

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