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    Joyce's Grooming

    5.0 (2 reviews)

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    13 years ago

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    17 years ago

    Joyce is a great groomer. She always does a great job with my dog and at a reasonable price too!

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    PetSmart

    PetSmart

    (30 reviews)

    Been to this location 10-15 times since being down here. My boxer on an electric collar... he is…read moremore disciplined than every dog you have EVER met. 2 separate employees both complimented him on how pretty he, one even petted him... then this person who has absolutely ZERO customer service... asked where is leash was... I showed her his electric collar.. he has to be on a leash... I asked where that was posted.. no where... this female dog (the lady), does not need to be in public let alone at a pet store. NEVER will I go back, and definitely am going to escalate tomorrow. She needs to be gone and an apology posted to this review.

    I've been having my dogs groomed here for the 10 years I've lived on the island without any issues…read more Loved every groomer we've had. Today we had a new guy, Fred...all the others are gone. He is the worst groomer and customer service representative I've ever encountered. I will not be going back to PetSmart even for products because of him. He obviously has NO TRAINING and needs to be fired. He startled my dog at check-in with another dog checking out instead of waiting until, or asking us to move our dog out of the way, which stressed my dog for the rest of the appointment; which he didn't even complete...$81 later. We asked that my dog's face be shaved as it has always been done, (beard gone, she is a mini schnauzer) he shaved her eyebrows, eye lashes, nose etc and left her ears! Read her notes from past groomers! Or ask when in doubt! In what world is this ok?! He said she was matted. All over and shaved her to the skin. There are even nicks on her and some parts of her, like her front legs and ears have long hair. I brushed her every day to make sure she was not matted; just ready for her regular grooming. I could go on and on. His defense was "he has to protect his job" . He argued and to kept saying under his breath he's been abused and not appreciated all day. We always tell the groomers our dog doesn't like her nails ground and is sensitive about her mouth and feet being messed with and they always say they will do what they can. Sometimes she nips and they have told me and they note it but tell me it's fine. They were warned. Sometimes she is ok with them touching her. It depends on who and the situation. Fred said she is aggressive and was aggressive with other dogs and very stressed out and all the groomers put it in their notes. If that were true, she never would have been allowed back for the last 5 years! In fact, whenever I would pick her up from PetSmart, they would tell me what a sweetheart she is.

    Joyce's Grooming - petstore - Updated May 2026

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