Please save yourself hours of scouring Yelp in this time of crisis and call Daniel at Emergency…read morePackout. I assure you that you will experience the following:
1. Professional, responsive, flexible leaders
2. Trustworthy, kind, multi-lingual team that treats your family with empathy/respect. Same goes for your precious items!
3. Streamlined, efficient operation with 3D cameras/digital inventory capabilities, & software that allows EP to work seamlessly with your insurance - ensuring fast processing of claims/payments.
4. Professional reports with pics/3D virtual model of your home provided with lightning-speed
5. Back-office that communicates well with you/your insurance to proactively remove any headaches.
I called Daniel earlier this month when I got word that my senior parents' 3-level home had suffered water damage from top to bottom -- in other words, a massive job. I was out-of-town helping remotely, and after calling Dry Kings (another great company!), they informed me that EP was the best for content removal. Reached out to Daniel to explain the situation and w/o missing a beat he offered to turn right around from the East Bay and head back to SF to meet my parents. Worth noting, because it was late afternoon and he was minutes from home- close to finishing his day. He braved the traffic back on our account!
In no time flat, he was at the home where my parents were overwhelmed, scared, and anxious about the entire situation. Daniel is very professional/warm and quickly brought a sense of calm along with a plan of action. He inspires confidence and has clearly honed a process that is efficient/seamless for all parties involved -- the families, packout company, and insurance providers. He walked through the entire home with a 3D camera that captures the state of the home and items affected -- which is an incredible resource for insurance. He sent me the link to view the 3D walk-through which was vital for me & my nerves given that I was across the country at the time.
Early the next morning, Daniel had arranged a wonderful team of 6 people, led by Matt, to begin removing, cataloging, packing, and inventorying all of our belongings/furniture etc. It's incredibly thoughtful/detailed work and the team was kind/patient and had an amazing work ethic. They were on the premises FT/on-time from Tues-Sat so this gives you a sense of scope. Daniel also came out a couple of days into the project to assess progress and support his team. I got the pleasure to thank him for how kind he was to have responded so quickly the day of the incident. Daniel and EP also worked well with our landlord's water restoration company who was there to deal with water removal/drying of the home. He proactively offered to take the "middleman" work off my plate and called the company to coordinate/de-brief. Also, when the landlord needed more items removed on a quicker schedule so his team could move more quickly to further dry/ prevent mold accrual, Daniel arranged for the team to come on Sat. to finish the job, which had required Daniel to shift some things around to meet that request. I was very grateful to the team for that accommodation which immediately solved/calmed our landlord's needs/concerns and allowed for the restoration team to make a ton of progress that weekend.
Finally, much needs to be said of the on-site team. The on-site project manager Matt was a great leader with a high emotional IQ and did an excellent job communicating between the family, his team, the landlord's restoration company, and Daniel. Trustworthy, he was never annoyed by questions, very patient, and was particularly sweet to my Mom who was having a hard time processing what had happened. Matt was very genuine (nothing I hate more than "fake-nice") and the same goes for Yoselin, Jamie, Jose, Mike, and Anna - who were the other team members on this job. It also made a difference to be able to speak with some of the team in Spanish, it made us feel like we had friends/family helping us, if that makes sense. :) It's still crappy to have to clean-up after an incident like this but near the end, everyone had been invited to Thanksgiving dinner! We were able to get some good laughs in along the way which were much needed!
Companies often have slogans about "caring" and being "kind" etc...blah blah blah! However, EP, Matt, Daniel, Yoselin, Jaime, Jose, Mike, and Anna -- they each delivered both in terms of quality of work and respect for the client which is unfortunately very rare these days. Also, as an adult child that manages my senior parents' affairs, I'm sure you can relate on the importance of hiring ethical contractors/professionals. Seniors are often taken advantage of or their fears manipulated -- something I am very sensitive to -- and that was definitely not the case here. We made the right choice on many levels of hiring the EP team and looking forward to seeing the team when we are able to move back into our home! Thank you!!
