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    Joy-Haul

    5.0 (1 review)
    Open • 8:00 am - 7:00 pm

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    7 years ago

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    Two Men and a Truck Moving

    Two Men and a Truck Moving

    (32 reviews)

    Two Men and a Truck- KUDOS! I am AMAZED with your workers, Sergei and Victor…read more I own a cleaning business, which, like your business; Is a service-based business and a home-based business. Because of this, I know the importance of & how hard it can to find good, honest, ethical workers. [These aren't workers that are just sitting in an office & doing work, or working on something outside of a home-- You're working DIRECTLY with clients IN their HOMES!] Yesterday, I was at a friend/clients home cleaning while Sergei and Victor were moving & packing items for her. & PHEW!! Let me tell you!! It was a crazy day & they had their work cut out for them!! But still, they were nothing but POLITE, PATIENT, KIND, RESPECTFUL, CAREFUL, - you name it. I was SHOCKED. They were SO kind even- That whenever the load was over 2500lbs past capacity & they had to come back and unload items (late at night)- Once again, they didn't complain. They said, "I hope she's not upset that we couldn't get everything." Anyways, 10000/100000‼ Thank you SERGEI and VICTOR! & Two Men and a Truck... You've got yourselves some good ones! ! Be sure to do whatever you can to keep them! I don't plan on buying a house for another year or so, but when I do- If SERGEI & VICTOR aren't the ones helping me move... I'll be quite upset

    Do not hire this company. They are very negligent. Did damage to my old home and my new home. Broke…read moremy TV and refused to cover after i paid extra to have it insured. Most of the furniture that was moved had some form of damage. Very unprofessional. If you're looking for a moving company do your research and do not use two men and a truck.

    Military Muscle Movers

    Military Muscle Movers

    (12 reviews)

    Jordan, Johnny, and Thomas did a great job! They really hustled, and got me moved quickly. They…read morewere all friendly and pleasant to work with, and their rates are very reasonable. Definitely recommend!

    Drivers were to arrive at 8-9am on Saturday. At 9:15am I call asking where they were & Jordan…read moresounded surprised by my call like he forgot about my booking? He said he would call me back. He said his crew was a NCNS & thats why I didn't have a moving truck at my apartment. He said he would come by later. 1:05 pm and they finally show up. My apartment could have been loaded onto the truck by 1pm if they had shown up at the agreed upon time. I asked for 3 movers when I paid the deposit. I got 3 movers for one part of the move only. Still charged $150 for the extra man though. Saturday at 6:00pm they were done for the day. Had to come back Sunday to move remaining belongings (again, if they had been there at agreed upon time, the move would have been complete in one day). Sunday Jordan came at 12:06pm to finish the job with only 2 movers. The job was finished by 2:00pm. The quote I received via email & what he charged were not even remotely close. With all this said, I also have issue with the professionalism of the owner. For the 2 days I had contact with him during the move, I felt he was inappropriate in his conversation with me. He spent a lot of time trying to engage in conversation with me or flirting. In no way did I imply I as interested in him. His employees looked embarrassed for him. My 14 year old daughter even thought he was a creep for the things he was saying. By the time it came to pay my bill I just wanted him out of my house and away from my kids. I did contact him via tex the following day stating I believe he over charged me. He said he would look it over tomorrow and get back to me. He never did. I believe I got screwed over and harassed by a creeper.

    North American Van Lines - Nice quality control....

    North American Van Lines

    (16 reviews)

    My concern is regarding an unacceptable amount of damage to my belonging while receiving…read moreprofessional moving services through North American VanLines / AirVan / Sirva and a denied claim. I spoke with Sirva - North American Van Lines regarding a move from California to New Jersey for work. I had two full discussions with a Professional Move Coordinator regarding my belongings being in packed in storage and needing to be moved across the country. I inquired about the various ranges of insurance listed on the contract and what they covered. Although we discussed percentages of coverage, it was never mentioned that customer packed boxes would not be covered. Therefore, I purchased 100% insurance. Please note that I have moved several times in the past and utilize quality wrapping, peanuts, bubble wrap, heavy duty boxes etc. and all my delicate items were marked fragile all around the box. My belongings arrived in the timeframe as described, and while the movers were moving, I noticed particular one of the movers was very rough in how he was handing the items. Examples include dropping a lazy boy chair on the ground once inside and the chair making cracking sounds. I abruptly looked at the mover and he replied "It's heavy". Or him flippantly bouncing his dolly down the stairs without picking it up, causing a loud banging noise at each step and shaking of the stairwell. Items had also been left on another truck which involved a second trip, and paperwork was forgotten which involved a third trip. Most importantly, while the movers were present, I noticed a number of boxes appeared a bit smashed, and I therefore starting opening them to find that approximately 18 pieces, $659.67 in damage, in over 7 different boxes were broken. In addition, a very large vase that was to be boxed and transported by the company was missing, and when asked about it, the mover responded "It probably got broken and was thrown away." Subsequently, I filed a claim with the company regarding the broken items and was informed by a Senior Claims Adjuster that "While reviewing your signed delivery documents, I find that all cartons are listed as PBO-Packed by Owner. I am sorry to advise that since we had no control over the packing of such cartons, we are unable to accept responsibility as claimed. Therefore no settlement check will be forthcoming." My dispute is that firstly, the incredible amount of carelessness demonstrated and damage to my boxes reflects a lack of concern, professionalism, and handling by the movers and not a customer packing issue. Therefore, I would like to dispute that the cause of the damage was customer error. Secondly, the large vase was not packed by the customer and was to be packed by the movers and never made it to the destination. Lastly, in two full inquiry conversations regarding insurance with the booking agent, never did he advise that the packed boxes I had described to him would not be covered yet upsold me on the most expensive insurance amount and the final bill was higher than described, $4390.41.

    Horrible driver, he was rude, unprofessional and obnoxious. Careless, lazy movers on both ends of…read morethe cross country move. Horrible customer service from our claims adjuster - Victoria. Actually NO customer service. 6 phone calls and several emails, no contact. Had to track down her manager to get any help. Over $2,000 worth of property damage. Move was from Texas to Michigan. I have moved 9 times and have NEVER received such poor service. DO NOT USE this company!!!!!!

    Joy-Haul - movers - Updated October 2026

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