Let's face it, when someone writes a review it is either to rave about a job well done or to do the complete opposite. I am not one to write a review however this is completely necessary after the experience my boyfriend and I had. From start to finish it was awful. My one star rating is for the food and really, it is fresh beautiful seafood, other than over cooking it how can you really screw that up? Food was good, not spectacular.
My boyfriend took me to Joso's for my birthday, we were both looking forward to the Joso's experience, ambiance and food after reading countless fantastic reviews. From the moment we stepped foot inside felt unwelcomed. We we're standing at the front of the restaurant for what felt like 10 minutes (reading some other 1 star reviews this is not uncommon) and we're not looked at once by any of the circulating staff. When we we're finally greeted we gave the name the reservation was under and asked to be seated on the patio, the gentleman mentioned he needed to check the I-pad. He then proceeded to say go ahead and pick any table you like, no escort, that is fine, this was the least of our worries by the end of our experience.
Once seated we were greeted by the first of 3 extremely rude female servers. Number 1, there should not be more than 1 server tending to your table unless the second is to drop off food, let alone 3 people. Each server was rude, made you feel awkward, unwelcomed and question decisions made.
We had a chance to review the menu (keep in mind this was for a birthday, we we're well aware that this was going to be a splurge, one we did not mind whatsoever) and made our meal decisions. We planned to order the Insalata di mare to start (shared) and the Leonardo pasta dish( shared) followed by Calamari Griglia and Grilled Octopus. The first server greeted us, offered to show us the fish selection for the evening I kindly declined and let her know we had decided on our order. My boyfriend proceeded to order the appetizer and said we would place the mains order once finished (we wanted to take our time and enjoy.) The server blatantly laughed at our decision and said "ok" we we're EXTREMELY thrown off and couldn't understand the need to laugh (we felt she was implying it was not enough.) We we're ready to order the bottle of wine that interested us but needed a minute to process this awkward moment. The second server then greeted us, we let her know which wine we wanted, she brought it out a few minutes later poured into each of our glasses then went inside with the bottle. We are in Yorkville, chill the wine table-side, don't make guests wait 10 minutes+ for a refill and question whether the bottle has been finished or not!
The third server then plated our appetizer, it was good, small portion and nothing to rave about.
The second server then came back to clear the plate and ask if we wanted to see the fish selection, we let her know we had already said we we're not interested but she insisted as this was part of the Joso's experience (we then caved because anything to brighten this so far odd experience would have helped.)
The first server then came back and asked if we we're ready to order, we ordered the grilled Calamari and Octopus, opted out of the pasta because we we're so turned off by the service we just wanted to try this famous fish and get out of there.
The food came relatively quickly and it was very good, grilled nicely and not over dressed, very fresh tasting. Once we finished our meals and wine we were asked by our first server what we would like to order next. I let her know we we're ok and would just like the bill, she then laughed (AGAIN) and said "what about a desert menu" I repeated myself and said "we are ok can we please just have the bill?" She then sent the second server to our table WITH DESERT MENUS, she placed them down and walked away. That same server came back an asked what we had decided on for desert I had then repeat myself for a third time and say "can.we.just.have.the.bill.PLEASE" she then walked away grabbed the terminal, set it down on our table and WALKED AWAY, she didn't just walk away to give us privacy with the terminal, she walked into the restaurant and was in there for so long that we processed our own payment and did not even see her before we left.
I cannot put into any more words than I already have how terrible our experience was, the food we did eat we could not even enjoy because of how turned off we we're. Word of advice to the public, if you are not a celebrity and can't get yourself on that wall, don't bother showing your face in here, there are plenty of beautiful restaurants in the city that can serve you seafood just as good if not better accompanied by PROPER SERVICE! Word of advice to the owner, manager and all staff at Joso's, FIX THIS PROBLEM. This is a fine dining restaurant, there should be fine dining service to follow! Each customer should be treated the same!!! read more