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    Josephine Pandolfo , Dmd

    5.0 (1 review)
    Open Open 24 hours

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    7 years ago

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    Thomas P Rafferty, DDS - Crown 1. Filed down to metal and doesn't resemble a tooth

    Thomas P Rafferty, DDS

    1.0(1 review)
    2.5 mi

    Before visiting Dr. Rafferty, I read online reviews. Although I came across two concerning reviews…read morefrom other sites, I chose to proceed based on the numerous positive testimonials on his website. Regrettably, my experience was far from satisfactory. I initially sought treatment after breaking off part of a tooth, upon which Dr. Rafferty recommended a crown. Crown #1: During the appointment, despite expressing concerns that my bite was way off at least five times, my feedback was disregarded. Consequently, the crown was significantly oversized and had no appearance of a natural tooth. I was told that the misalignment issues would resolve within 24 hours, but they persisted, leading to unbearable pain, inability to sleep or eat solid food. The earliest follow-up appointment was 5 days later. Dr. Rafferty made the necessary adjustments to recover my bite but the finish was filed off resulting in a rough surface with metal exposed through the porcelain which looked even worse than before (see photos). Seeking a second opinion confirmed the necessity for replacement, which Dr. Rafferty agreed to, albeit with significant discomfort and post-removal pain. Crown #2: The second crown looked good but suffered a fracture upon placement. I mentioned the crack sound it made when being installed, but was told it was fine. When I got home, I took a good look and saw that the crown had cracked completely in two, requiring yet another visit for removal and replacement. Crown #3: While the third crown initially appeared promising with both look and fit, it dislodged just two days after installation without so much as eating on that side. An additional visit was needed to re-install the crown but it required further adjustment due to the increased height from the new layer of cement. The filing adjustment caused the outer smooth finish to be further removed resulting in a rough top. The entire ordeal entailed extensive travel to Dr. Rafferty's office as I live an hour away. I anticipated 4 hours travel, but it totaled 14 hours with additional expenses. Beyond the physical discomfort and pain, the experience lasted for over a month and caused incredible anxiety. Although Dr. Rafferty displayed willingness to address issues, the repeated complications and resultant distress highlight a concerning lack of precision and expertise in the treatment process. I hope my experience helps someone else make an informed decision.

    From the owner: At the office of Thomas P. Rafferty DDS, we provide skilled and experienced periodontal care to…read morehelp every patient enjoy the benefits of a healthy and beautiful smile. We offer a comprehensive range of services and use the latest technology to achieve healthy, attractive, and long-lasting results of care.

    The Perico Group

    The Perico Group

    3.5(13 reviews)
    5.0 mi

    I had (*) been a very satisfied patient of Perico Swampscott for more years than I can count…read more(began sometime in the early 1990s). I always had high regard for the care that I received there, until last year. When I returned for a routine dental cleaning I found the office to be not at all like it had once been. There was only one familiar face and I was told that my dentist, along with a number of loyal employees, from the reception desk to the hygienists to the doctors, mine in particular, were no longer with the practice. My hygienist did her usual excellent job. I scheduled my next visit and simply felt sad that things had changed so much. The reason that I am writing a review is that today I received a text message telling me that my cleaning appointment had been cancelled because the hygienist had left the practice. I was not offered an appointment with another hygienist. I am left feeling that I was simply cast away. One of the things that I really liked about Perico (aside from the great care that I received) was that there were many hygienists there. I valued using them all for all of their different knowledge. I always tried to have a different hygienist each time. (*) To be notified that my appointment was cancelled (less than a month before my appointment) because the last of the group of hygienists had left the practice (to repeat, there always were many and I loved them all) and not be offered an alternate appointment is unconscionably unprofessional. I mourn the loss of what Perico was and stood for. God save my teeth now!

    Get a second opinion before being convinced a gum graph is the right procedure for you. My kids…read moregot one side of their mouth done because we were told it was medically necessary. A second opinion said the other side of their mouth can wait years and may not be needed at all. It's also very expensive, nearly maxing out our insurance limit which delayed needed cleanings to the following year.

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    The Perico Group - James J. Hanratty, D.D.S.

    James J. Hanratty, D.D.S.

    The Perico Group
    The Perico Group

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    Josephine Pandolfo , Dmd - periodontists - Updated May 2026

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