Pleasantly surprised!! I put off trying this place for a long time because of the bad reviews but…read morethose reviews are garbage. My wife and I tried them out yesterday, Sunday around 2pm. Late at the front desk was happy and fun. The gym is full of good pieces for every body part, the lighting is dimmed so It keeps you in the zone, the decor is crazy but it gives you something to look at all the time. Dumbbells go to 125lbs which is decent. Clean, clean, clean. The bathrooms are great AND smell great, these are the first public restrooms I have been to that actual smelled nice. Cold plunge and sauna area seemed clean, we just peeked in for a look. I was almost hesitate to write this since it's not a busy place and wouldn't want it to get busy The $150 per month membership is great since it keeps the kids and riff raff out. WE LOVED IT and making it our new gym home.

I was a very active member for over 6 mths since moving to West Palm Beach. I had to have two back…read moreto back shoulder surgeries so my last day in the gym before my procedures i stopped at the front desk to ask for my account to be frozen until i returned from surgery. The girl said it was all set and would be taken care of 6 weeks later i get collection calls from the Staff and Mgt at the gym telling me i owed a month of membership and late fees and that my account was not frozen anymore. Mind you i never checked in the gym because my arm is still in a sling and i haven't even started physical therapy as of yet. The mgr explained to me that my account was only frozen for 30 days and it was responsible to pay. I argued with her that i told the girl at the front desk that i needed it frozen until i was fit enough to come back which i assumed they would just start billing me once i came back. She told me that is not how the freeze works and that i should have told them how long i wanted it frozen for (which i didn't even know the recovery timeline at that point). I told her i would be happy to get them a doctors note from my surgeon if thats what they need and also to see my check in history that i have not been back to the gym one time since i froze my account. I asked her to refreeze my account and she informed me i would have to pay over $130 in dues and fees for time that i was under the impression was frozen and i had not used their facilities. She refused to bend on her policy's or waive my fees and refreeze my account due to her staff not properly explaining their freeze policy when i froze it in the first place. I think this kind of Customer service is exactly why they have 2.5 star rating on Yelp already. I will not be returning as a member unless they make this right with me Period. Its a terrible way to treat your injured loyal members and Lose their business and membership in the future.

Jamie is quite literally a life changer. If you are looking for someone who will help you not only…read morelove yourself but love your relationship with food, she is your gal. She has given me an optimism with my health journey I've never felt before and is the tough love/support system I have always needed if you're thinking about it. Do it. She will only make your life better!!!!!

Jamie is an amazing coach!! she's helped me so much in developing a healthier relationship with…read morefood and working out. shes so supportive but also holds me accountable to my goals! she's incredible!!

Bell Gia is hands down the best personal trainer. She has literally changed my life!!…read more After hearing multiple success stories from family & friends, I decide to get trained by Bell. Meeting her was very intimidating at first because she is so fit .. but she turned out to be the biggest sweetheart and motivator. Bell reivewed my fitness goals, my exercise routine, and my meals; she then customized a plan for me. I found her to be extremely knowledgeable in exercise physiology and nutrition. I quickly implemented her personlized plan and the pounds literally started melting off. I have never felt SO healthy, fit, and energetic. I owe it all to Bell! I highly recommend Bell for physical training and nutrition. You owe it to yourself to look and feel great!

If you are looking for a true expert at their craft then look no farther! Bella is simply the…read morebest! Very few people "walk the walk", and she does it better than the rest. She will teach you, push you, pour into you, love you, and get you where you want to go. Bella is a true coach, one who brings out the very best inside you! Have no doubts that with Bella, you've found your answer!

Before choosing Jalisa as my personal trainer I tested out a few trainers in West Palm Beach and…read moreJalisa is by far the best. Not only is she professional but she has a kind spirit and wants to see you succeed. I don't regret my decision and I can't wait to see the results.

An incredible gym with state-of-the-art equipment--unlike anything I've seen before. The personal…read moretraining at Sloan Stecker, especially with Luiz, is highly professional and knowledgeable. I would strongly recommend this facility for both personal training and physical therapy. The entire staff is outstanding!

I had major back pain. Thought I was done being active…read more Kelvin at Sloan stecker changed my life with his pt in 2 sessions. I have no pain and feel great and will continue to go for pt and get even stronger. I recommend SS highly They have great equipment and trainers

Best way to start the morning. Love the mix of treadmill, rower & floor workouts. I usually attend…read morethe 5am class with either coach Shannon or coach Jonny which are both great. Prior to OTF I was doing CrossFit for a couple of years which was really messing up my lower back. I don't have those issues at OTF. With the watches I can also track my intensity during a workout and the APP keeps track of all workouts. Great location with plenty of parking.

HUGE improvement in the sound system at both Wellington and Royal Palm beach from the last time I…read morevisited those studios. You can actually hear the Coach, like you're supposed to, LOL. The front desk staff was very friendly and welcoming as well as our fellow class participants. The studio was clean and all the machines and weights were in good working order. The OTBeat overhead monitors were not working, I'm guessing that was a temporary issue. Despite this being further than those other studios mentioned, This one I'll be coming to in the future.

Great judgement free environment. People of all ages, shapes and weights work out together. You do…read morethe best to your ability and see improvement quickly. They offer classes in the morning, at noon and in the afternoon Monday-Friday and classes before noon on Saturday's and Sunday's. This gym has been my ticket back into shape. You just show up, the coaches shows you what's on the days workout and all you have to do is execute it. A great variety from Day to Day always keeping it fun and challenging. They are also very family oriented. I bring my 8 month old baby with me. She sits in her stroller and play while I work out.

Always clean. Always friendly. Always fun. Always challenging. Really glad I joined…read more If you ask a question you will get an answer. If you ask for help you will get help. Most of the movements were new to me. Every coach at cross fit el Cid has helped by showing me the proper way to do the work. Every coach.

I have been going to this location now for 3 years and love. The best club in Palm Beach…read moreGardens!!!!!!

I've been at Lifetime long enough to know the difference between occasional issues and a pattern of…read morereally not caring not sure where the GM is? . The "non-heated" yoga class is consistently overheated because the room is still set up for the hot class before it. --just a compromised experience every single time. That's not a scheduling issue, it's a lack of operational concern. Then there's the lighting. If you're on either side of the room, you're stuck with a bright light directly in your face the entire class. It kills focus and completely disrupts the environment. This has been brought up repeatedly, yet nothing changes--which at this point reads as indifference, not oversight. The sauna is even worse. The stone floor gets so hot it can burn your feet, while people walk in wearing sneakers--something that's both unsanitary and easily preventable if anyone enforced basic rules. On top of that, phones are allowed, which completely ruins the experience. You hear notifications, music, constant tapping--there's no quiet, no reset, no sense of calm. It defeats the entire purpose of being there. The relaxation areas aren't any better. There's no real attempt to maintain a quiet, restorative atmosphere. Noise carries, people treat it like a lounge, and the "zen" environment they advertise simply doesn't exist. And then there's the recovery area--where cost-cutting is painfully obvious. There's no staff consistently present, so if you want to use something as basic as a massage chair midday, you have to leave the third floor, go down to the fitness desk, and ask someone to turn it on. That's not convenience--that's friction built into a service you're already paying a premium for. All of this--for $330 a month. At that price point, these aren't minor complaints. They're fundamental failures. And the bigger issue is that none of this is new. These concerns have been raised over and over, and nothing changes. At some point, it stops being about the problems themselves and becomes about what the company is willing to tolerate. Right now, it's clear the standard isn't where it should be. Also, I keep being told to reach out to the management team. I have reached out to Susan more times and I can count with zero response. I don't know if this general manager position is remote but in all these years, I've only seen her once. And I don't get a response. So I have reached out to the management team with all of these concerns and absolutely nothing has ever been done.