Needed my all-home generator serviced. One call & their service man was here within a few days. Excellent service; fair price & totally pleased with everyone there. Very lovely, pleasant people right from the phone call to get service. Highly recommend Jordan Power for all you generator needs. Thank you Jordan Power Plus! Great Job!! read more

Jordan Power contacted me for yearly maintenance. The tech came out and completed the maintenance, I paid Jordan Power $205 for this service. Two days later we had a power outage and the generator came on, ran for about 35 minutes and then shut-down. I checked the generator to find out why it quit and noticed oil everywhere and an alert code of 1300 (low oil pressure). Upon closer inspection I found the oil dip tube unscrewed and oil pooled on the floor of the machine, oil soaked on insulation and wall, and oil covering engine. The oil had soaked the cement pad that the generator sits on and the gravel and soil surrounding the generator. Apparently, when the service tech did his maintenance he failed to replace the cap on the oil vessel and the oil spewed out. When they came out to rectify the mess and clean up the oil, they did not address the oil soaked into the cement pad, gravel or soil and left the machine still covered in oil. This machine is not meant to run on low oil and the owner's manual warns that inadequate oil can cause engine damage. Jordan Power damaged the reliabily of my generator and their only remedy was to change the oil filter and replace the generator and if available to purchase an extended warranty. My generator was only 5 years old! Their remedy was totally inadequate. I am now forced to pay for getting the area cleaned properly and since I don't trust this generator as it has probably been affected by running without oil, buy a replacement generator. When I told Jordan Power about these out of pocket expenses, I never heard back from them. I guess what they offered was a take it or leave it deal. I rely on my generator as I have several freezers and refrigerators because I raise my own meat and produce. Do not use this company, their incompetence will probably cost me over $5000 to get the mess cleaned up and purchase a replacement generator. read more

I scheduled two appointments with Jordan Power. They missed the first. It was the Christmas season so we let it go with the promise they'd call and reschedule. They didn't. In July the following year, I scheduled another appointment. I confirmed by telephone and by email and the day before the appointment, they called to confirm again. During that conversation I asked that the Rep be sure to arrive during the appointment window (3-4pm). The office manager said they couldn't guarantee that arrival time. I reminded the office manager that the appointment time had been scheduled a week earlier after a no-show months before, and that we had coordinated two calendars to be available for the appointment time scheduled. She said, "that's not how we do business." Startled by her statement, I asked to speak with the owner. Instead, she hung up the phone. We have every intention of installing an expensive backup generator and almost certainly would have purchased the system from this company. Thank God we didn't! Imagine the frustration of that office manager being the point person whenever we needed maintenance or warranty service. I wouldn't buy a popsicle from this business. read more