I'd like to start off with the fact that I, nor my family, ever expected or wanted a refund from this place. I would instead hope that with this review, future potential customers of Jonestown KOA are aware of this place's unprofessional and rude attitudes toward their customers.
I rented a travel trailer at Jonestown KOA and stayed there with my parents from July 4 to July 7, 2020. As soon as we arrived at the site, we went to the office to retrieve our keys before finding the trailer. The doors were unlocked upon our arrival, but we noticed that the keys we were given were not the right keys, causing us to not be able to lock the doors. We went back to the office and were given another set of keys, in which upon coming back to the trailer, noticed that they were once again an incorrect match.
The facilities of both the site and the trailer were okay. The problem lied in the cleanliness of them. The travel trailer had a distinctive moldy smell, almost like an old cellar. It was clear to the naked eye that the place was not cleaned properly. Ants and spiders were crawling around, spiderwebs were laced around the corners of the room, and there was even a large dead mosquito left stuck on one of the cabinets. We asked the worker if it was cleaned and he confirmed that it was, but offered us a cleaning lady to be called. When she came, the only thing she brought with her was a duster and did nothing more than wipe the dust away from the top of the surfaces in the trailer before leaving in less than five minutes. Despite our commentary on the state of the trailer, the owner came by later and offered no apology and instead just told us that if the place was not up to our standards, we can receive a full refund within an hour of our stay.
The travel trailer came with a bed and an air mattress. There was a hole in the air mattress, causing me to have to pump air back in it every 10 minutes. The air mattress, combined with the ants that were biting me throughout the night, resulted in me not able to get a fair night's sleep.
My mother took out a pot to make coffee the next morning. The whole handle was made of very heat conductive material (thin plastic-like metal). Not long after she placed the pot filled with water onto the stove, she slightly grabbed the handle of the pot. The pot was so hot that she let go of the handle, causing a large first-degree burn on her hand. We then took the pot and went to the office, clearly expressing our shock and frustration. Safety risks should be considered, and it is common knowledge to use the handle of the pot to move it. As soon as we told her about the situation, the worker immediately said with an attitude in her voice, "So you want a refund." Her first words were that. There was no "are you okay," or "I'm sorry." She immediately went in asking if we wanted a refund. I followed up by asking how could you say that first when someone got hurt. She replied with, "So you don't want a refund." After that, I went through a heated argument with her. During this conversation, my mother (who speaks Korean) asked me to relay that we didn't bring this pot here to fight, but to instead notify them about the harm this pot could cause to future customers and don't want anyone else getting hurt the same way. The worker kept talking back, saying that she couldn't do anything until the owner came. I asked for her name and the boss. She told me the name of the boss (Tammy) and her own name (which I forget). She followed up by, "I'm the owner's daughter. Why, did you want to report me? Cause that won't work, other people tried that too." I said that we just didn't want this to happen to other people.
The owner came later that afternoon. Again, without any apology, she provided us with another air mattress, the correct set of keys, and a pot. The only thing she said was, "That's all you need, right?"
The third day rained extremely hard. We were told on the first day that in a situation where it rained, the awning on the outside of the trailer needed to be closed. While trying to close the awning, we accidentally pressed a button that retracts the expandable part of the trailer, squishing the bed to the point where we were not able to get across. When we tried to extend the room again by pressing the button the other way, it would not budge. Because the button was not working, we called someone over to help fix it. He strongly stated that he won't do anything until the rain stops. Fortunately, it stopped raining after one hour. He came back and manually expanded, and because we were still thankful, we gave him a tip.
Overall, the lack of respect and attitude the workers (and owner) showed toward me and my family was not acceptable. Customer service is a given for such businesses and if they are too prideful to even offer one apology, I do not want myself or anyone else to spend $160 a night benefiting this business. read more