Not a good first experience. We ordered 200 pin presentation boxes on December 28, 2018, chose 3-day shipping, and received notification from Jones that delivery would be by January 4. On Jan 6, having not seen the shipment arrive, I checked the tracking with UPS, and noted that they show "label printed" but no package in transit. So, I sent an email inquiring as to status. I got no response from Jones, but I did get an update from UPS - after my inquiry, Jones got the package to UPS. It was delivered Jan 8. Unfortunately, despite follow up inquiries, Jones has not responded at all - no clarification as to why they held the package, no apology, nothing. I might have expected some accommodation, or at least an apology - any response would have been better than just ignoring me. Product arrived with only 1 or the 200 broken, which isn't that bad... But really, this is not the sort of customer service we provide or expect. Time for a new vendor.... read more