I absolutely love this dealership! I just need to be careful when coming in for service like today…read morebecause if I don't park myself at a table , I'm liable to walk out with a new car. I do have a history of that here. This group makes you feel like family and always goes above and beyond. Happy Holidays to the entire Crew! Best, Kathy Christian

I take my car to have oil changes done there despite not purchasing the car there. Recently had the…read morecheck engine light come on and found out it was ignition coil one misfiring. Researched the solution and replaced it myself. However I misplaced my scanner so figured I would have Jones just reset it when I was getting an oil change. Yeah Jones service representative told me that light won't go off until I replaced all the coils and of course he had a quote for the price of service ready to show me. Well I found my scanner and reset the code and to my disappointment that light is gone off the dash. If they lie about something so simple what else could they lie about?

07/13/2026 Let me start with I bought my car from here and…read morehave only come for oil changes and car washes the past 3 years and it was finally time for my tune up. Scheduling is so easy over the phone and checking in the day of my appointment with Jessica was swift. Waiting room is always clean along with the bathroom. It's tables and comfy chairs for waiting with a tv, light refreshments a screen to show you the status of your car while also sending text updates. I never noticed before but they have a little area for the kids with a tv and books. I love how service updates can be sent with the video to show exactly is going on where you can choose to include what they find with the click of a button. Overall this was a great "first experience" with the service shop driving off the lot I could feel the difference

Two weeks ago I scheduled service for my 2024 Elantra Limited online and via a phone call to…read more410-879-6400, for this Thursday at 10am. After not getting a confirmation I wanted verify my appt. today 7/20/2026; I found that my appt. was never scheduled. So I guess I'll be going to WalMart and getting my oil changes, and maybe Thompson Hyundai, Kia deaaler for my next car.

I bought a 2022 BMW x3 last week & I honestly cannot say enough about my salesman Sean, the GM…read moreChris & also Jason. This is my 5th BMW & I walked into this location & very glad I did! I stopped in to see a Toyota four runner & drove away in my beautiful BMW. These guys are wonderful to work with, I felt relaxed & calm & now proud to be a part of this BMW family! Thank you Sean, Chris & Jason for a wonderful experience!! Susan Hynson

Let's see what's bout to happen next…read more.... I took you on the horrible journey with me on my attempt at online car buying. Now, my car buying experience continues..... I have been trying to purchase the right BMW, so it has been....well, a challenge. I saw BMW of Bel Air and read the reviews....not great but not horrid. I decided to give them a call. Jason answered - nice, polite, patient. The dealership was about an hour and a half drive away and I wanted it delivered upon purchase. No problem he said.....come in, we will be ready. Ready they were - car was cleaned and sanitized. After a quick test drive and quick lesson of the functions - I was sold. The only part of the process that I didn't like - well, two things - One, there was no budge on the price, no discussion was even welcomed AND the most important was I wasn't a priority. I wasn't sure if he was unsure if I was buying that day or not but I was put on the backburner - the red carpet wasn't rolled out. There was another set of customers that had his attention. Not sure if it was a bigger commission or if they even made a purchase but I knew they were the priority - and I was there first (mind you). But.....didn't deter me AND I would still recommend them. I made the deal (and the very next day the deliverer pulled up). The car was clean on the outside and inside. The deliverer was so careful and cautious. The delivery was F R E E. So..definitely a plus. Plus, Jason said they usually don't deliver further than a 40 mile radius. I also received a ton of follow up from Jason along with a gift from the dealership (nice touch). I recommend!! for sales (not service - as I heard the service staff discussing customers and cursing - I know they knew I was well within earshot - either way, its too far anyway).

Purchased a used Cadillac ATS and found the trans seal needed replaced . poor customer service no…read moreurgency by dealership to repair issue that fell under 1k miles 30 day warranty . Repair was completed but had further problems with seal leaking . I took the car to another repair shop and mechanic identified seal was never replaced . Go to Jones junction only 1/2 mile away from this showcase showroom . Jones Junction high integrity and exceptional customer service!

Horrible. Absolutely cruel. I bought a used Bentley at Thanksgiving. The next day, the strut…read morefailed, the batteries failed, the hydraulics failed. It fell apart. Towed. I havent seen my $79,000 purchase in 6 weeks and I now have a $30,000 repair bill. Belair says too bad. They blew me off. NEVER DO BUSINESS WITH THEM. UNPROFESSIONAL, and CROOKS.

I had an amazing experience purchasing from this dealership by working with salesperson Trevin…read moreDayne. He has amazing customer service, very kind , friendly, and works to ensure you have the best deal for your trade in and ensure that you are comfortable with your purchase that it meets the customers satisfaction. He went out of his way to ensure that the car was the best fit for me. He was very detailed in explaining how the car works and took the time to go through every feature of the car. Also, he took me on a tour of their facility and was able to have snacks and a warm and cold beverage. Also, finance manager Devin Jones ensured that I was taken care of and made sure that I found a car that suited my budget. I highly recommend using this dealership, they will definitely see more of me for future trade-in and purchases. This place has amazing customer service. Please check out this dealership and please please go see salesperson Trevin Dayne. Trevin Dayne went out of his way to give me a ring to check in to ensure that I was satisfied with my purchase and loving everything about the car. I totally love my car. This is the best car purchase I've ever made. I will be returning in the future. Thank you Trevin.

Yesterday I called and spoke with Jalen about a 2014 mazda3 i that was listed on their website…read more Jalen confirmed the car was available and I made an appointment for 9 am today. The Manager called to confirm the details of the car and appointment and I received a text this morning stating that the car was ready for my appointment. The first thing I noticed was the car was was blue when under the listing the car was black. Jalen confirmed the car we was looking at was in fact the car we called about. My daughter and husband went for a test drive and I stayed behind to set up the insurance, we wanted a smooth process and was ready to pay for the car with no dealership financing. When Jalen returned he started the paperwork and showed us the carfax. I noticed the year was 2017 and again stated that wasnt the car we called about yesterday. Jalen went to get his Manager and we were then told the car we wanted to see wasnt available and was sold the night before. The car we was about to purchase was in fact almost $4000 more than the car we initially inquired about. We explained we had a budget and if they couldnt meet the budget we werent interested in the new car. The manager tried to show us a Honda Accord that was within out stated budget but had 30,000 more miles and reported in an accident. My Husband explained we werent comfortable with a car in an accident however minor as this was a vehicle for our daughter. The Manager continues to go back and forth with my Husband trying to minimize the accident report. We finally just decided to get up and leave because the whole process felt like a bait and switch. I am totally disappointed in the way in which the sales rep decided to do business especially as we explained we have bought a total of 5 cars from the Heritage dealerships and continue to have our cars serviced at the Mazda branch. You left a bad taste in our mouths, I will be avoinding the Honda branch moving forward

had an excellent experience working with Charles Jenkins. From the moment I walked in, he was kind,…read morepatient, and genuinely focused on helping me find the right car -- not just making a sale. He took the time to answer all my questions, explain my options clearly, and made sure I felt comfortable with every step of the process. What really stood out was how much he cared about customer satisfaction. He listened to what I wanted, respected my budget, and made the entire experience stress-free and enjoyable. I never felt pressured -- only supported. If you're looking for someone honest, professional, and truly dedicated to making sure you leave happy, I highly recommend working with him. I couldn't be more satisfied with my Mini Cooper purchase!

I am a 7x VW owner and I've purchased 3 of those vehicles from Cooks. Cooks is now owned by Sonic…read moreAutomotive and I must say their online prices are very competitive although just like many of my experiences with Cooks sales, if Teena isn't there, re-think your business. I hate to cast shade on the sales team because they maybe simply awesome with our issue a result of inexperience, poor communication or tough luck. Bottom line, my daughter had a car lined up and had an appointment to finalize things only to have another salesperson steal it and sell it. My daughter arrived for her appointment only to see someone else driving the car away. I couldn't be more disappointed as I recommended this dealership. Two days later my daughter and I drove past Sonic and into Baltimore County. We arrived at a dealership anxious to meet our needs, exceed expectations and earn our business. Moving forward, we will likely utilize Michael the Sonic Service Mgr but avoid the salesroom at all cost unless Teena is working or .............. that sales-team culture changes!

I've been a customer here for years but the past 3 services I've had done here have been patience…read moretrying. First incident was an oil change that took an hour and then they got my car stuck in the car wash for over another hour and didn't say anything to me until I found 2 different people and asked. Thought it was a one off didn't think anything of it, but the 1st person I asked to help me had an attitude. There second incident, another oil change... Again took 90 minutes. Service desk people were at least nice this time. This time, great customer service... At first. Was told it would take about 2 hours for all of the service being done so I waited like usual. 2.5 hours go by... No word on my car. 3 hours and I ask the cashier. Said they'd get the service manager... No word. She finally checked for me and told me there was an issue and they're we're almost finished, maybe another 10 minutes. So 4 hours after I walked in I finally have my car. The tub is this is the closest service center to my house but I think I'm willing to drive to Carney or Nerwark from now on.

Worst place to even get serviced at. Took my car here for an oul change, took them 2 hours and i…read morehad to keep asking where my car was at. They came back with the car, didnt even wash it and i left without paying a dime.