absolutely awful! the service and professionalism were no existent. they were rude and aggressive…read morefor no reason.

I have been going to G&M for over a decade and have always had a great experience! I highly…read morerecommend them. They are friendly, honest, and do a thorough job on all my car repairs, all at a fair price. Dale, George, Mike, and Melissa are all fabulous!

I absolutely love this dealership! I just need to be careful when coming in for service like today…read morebecause if I don't park myself at a table , I'm liable to walk out with a new car. I do have a history of that here. This group makes you feel like family and always goes above and beyond. Happy Holidays to the entire Crew! Best, Kathy Christian

Their honesty is seriously lacking. I just got my brakes done for just under $500. Went in because…read moreI was told by another mechanic my master cylinder was leaking. He sent me a video of it. Had it towed to Jones. They replaced the power steering pump??. The service person told me the master cylinder wasn't leaking!?? Now im checking it every day. I dont trust them. Only $45,000 miles. I shouldn't be having all of these problems. They hesitantly replaced my driver's seat.The first three months after I spent $46,000 dollars on the truck. The metal was ripping thru the material. Asked about replacing both backup lights. They wanted $150. For a 10min job. I bought both bulbs for $10 and did it myself. Be wary of what the tell you need. I only go for my free oil changes now.

After searching for very desirable trim line on a vehicle, I found one available on the Bel Air…read moreHyundai's website. Almost Immediately Patrick (sales manager) texted me and ask if he could help in any way. I informed him about a trade offer that I had from Carvana and would they match it? Unlike all other dealerships that tell you one thing and never live up to the expectation, the sales team (Patrick and Brad) went above and beyond to reach my needs. Not only did they do everything to make this deal work and put together figures that were very near my goals, but they were also able to help get my wife out of a vehicle that had upside down equity and put her in a new Tuscan. They arranged deals on two new vehicle that pretty much met our existing payments with financing and new warranties. There diligence in renegotiating on our part was incredible, Patrick stood by everything he had previously promised. Finally, when we went into financing with payments in mind, the finance manager (Charlie) was able to meet those numbers while adding additional warranties and coverages that were totally unexpected. Everyone at the dealership was so amazing, after a few hours we walked out with 2 new vehicles, additional and extended warranties for near what we were currently paying. Let me assure you that they really worked with us and not just extend the financing and total interest to suit their pockets. Kudos and thank you to the entire team.

We purchased a 2026 Kona in December of 2025. The actual purchase was typical, with the usual ups…read moreand downs, but were resolved amicably. Over all the vehicle is very nice. My issue is with false promises made by the dealership to push the sale through. We were promised a cargo cover for the vehicle, as that model did not include it. We were assured that we would be provided with one, and at one point were given one that turn out to be the wrong part and was taken back. Since then we have been constantly put off. We were also block from receiving a satisfaction survey from Hyundai. If you choose to buy from here, make sure you get everything in writing and with a signature. It is a shame to ruin the purchase of a really nice vehicle over such a minor item!

I bought a 2022 BMW x3 last week & I honestly cannot say enough about my salesman Sean, the GM…read moreChris & also Jason. This is my 5th BMW & I walked into this location & very glad I did! I stopped in to see a Toyota four runner & drove away in my beautiful BMW. These guys are wonderful to work with, I felt relaxed & calm & now proud to be a part of this BMW family! Thank you Sean, Chris & Jason for a wonderful experience!! Susan Hynson

With the exception of their service representative Steven, this is the worst car dealership I have…read moreever had to deal with. As a previous customer of this dealership, I would never spend another penny here. They are simply awful in every way.

Purchased a used Cadillac ATS and found the trans seal needed replaced . poor customer service no…read moreurgency by dealership to repair issue that fell under 1k miles 30 day warranty . Repair was completed but had further problems with seal leaking . I took the car to another repair shop and mechanic identified seal was never replaced . Go to Jones junction only 1/2 mile away from this showcase showroom . Jones Junction high integrity and exceptional customer service!

Horrible. Absolutely cruel. I bought a used Bentley at Thanksgiving. The next day, the strut…read morefailed, the batteries failed, the hydraulics failed. It fell apart. Towed. I havent seen my $79,000 purchase in 6 weeks and I now have a $30,000 repair bill. Belair says too bad. They blew me off. NEVER DO BUSINESS WITH THEM. UNPROFESSIONAL, and CROOKS.

I had an amazing experience purchasing from this dealership by working with salesperson Trevin…read moreDayne. He has amazing customer service, very kind , friendly, and works to ensure you have the best deal for your trade in and ensure that you are comfortable with your purchase that it meets the customers satisfaction. He went out of his way to ensure that the car was the best fit for me. He was very detailed in explaining how the car works and took the time to go through every feature of the car. Also, he took me on a tour of their facility and was able to have snacks and a warm and cold beverage. Also, finance manager Devin Jones ensured that I was taken care of and made sure that I found a car that suited my budget. I highly recommend using this dealership, they will definitely see more of me for future trade-in and purchases. This place has amazing customer service. Please check out this dealership and please please go see salesperson Trevin Dayne. Trevin Dayne went out of his way to give me a ring to check in to ensure that I was satisfied with my purchase and loving everything about the car. I totally love my car. This is the best car purchase I've ever made. I will be returning in the future. Thank you Trevin.

Good Morning Everyone,…read more Update on 2018 Subaru. I have tried all recourses to have Honda Heritage Bel Air to redeem themselves, unfortunately they have failed that process. I went to the Dealership to meet with Mr. Chris and was introduce to Mr. Tim. They proceeded to try to find another vehicle around the same price range as the Subaru. They located to vehicles white Honda CRV and black Mazda Cx30. I had Mr. Tim drive the Mazda and ge explained in detail all the features (i really like this vehicle). Next, went through process over again filling out applications, stay until about 8:00 p.m. waiting for answer from bank, well that wasnt successful. They told me they will contact me the next day when everthing was open I said ok. Well nevertheless I was told I needed to put a down payment. I feel as though you sold me the lemon and I now I have to put down a down payment to me that is unceptable. So I told them I don't have any money to put down. So basically no down payment no vehicle. Fast forward just out of courtesy I ask how much was the down payment and monthly payments. I did inform them that monthly payments cannot be over 400.00. Never received and answer back from both questions.

had an excellent experience working with Charles Jenkins. From the moment I walked in, he was kind,…read morepatient, and genuinely focused on helping me find the right car -- not just making a sale. He took the time to answer all my questions, explain my options clearly, and made sure I felt comfortable with every step of the process. What really stood out was how much he cared about customer satisfaction. He listened to what I wanted, respected my budget, and made the entire experience stress-free and enjoyable. I never felt pressured -- only supported. If you're looking for someone honest, professional, and truly dedicated to making sure you leave happy, I highly recommend working with him. I couldn't be more satisfied with my Mini Cooper purchase!

I am a 7x VW owner and I've purchased 3 of those vehicles from Cooks. Cooks is now owned by Sonic…read moreAutomotive and I must say their online prices are very competitive although just like many of my experiences with Cooks sales, if Teena isn't there, re-think your business. I hate to cast shade on the sales team because they maybe simply awesome with our issue a result of inexperience, poor communication or tough luck. Bottom line, my daughter had a car lined up and had an appointment to finalize things only to have another salesperson steal it and sell it. My daughter arrived for her appointment only to see someone else driving the car away. I couldn't be more disappointed as I recommended this dealership. Two days later my daughter and I drove past Sonic and into Baltimore County. We arrived at a dealership anxious to meet our needs, exceed expectations and earn our business. Moving forward, we will likely utilize Michael the Sonic Service Mgr but avoid the salesroom at all cost unless Teena is working or .............. that sales-team culture changes!

I've been a customer here for years but the past 3 services I've had done here have been patience…read moretrying. First incident was an oil change that took an hour and then they got my car stuck in the car wash for over another hour and didn't say anything to me until I found 2 different people and asked. Thought it was a one off didn't think anything of it, but the 1st person I asked to help me had an attitude. There second incident, another oil change... Again took 90 minutes. Service desk people were at least nice this time. This time, great customer service... At first. Was told it would take about 2 hours for all of the service being done so I waited like usual. 2.5 hours go by... No word on my car. 3 hours and I ask the cashier. Said they'd get the service manager... No word. She finally checked for me and told me there was an issue and they're we're almost finished, maybe another 10 minutes. So 4 hours after I walked in I finally have my car. The tub is this is the closest service center to my house but I think I'm willing to drive to Carney or Nerwark from now on.

Worst place to even get serviced at. Took my car here for an oul change, took them 2 hours and i…read morehad to keep asking where my car was at. They came back with the car, didnt even wash it and i left without paying a dime.

Great !!! This is our local go to shop... always helpful and friendly staff. Reasonable pricing…read moreand quick on point service.

What great guys. They made my daughters first car purchase a great experience and took care of a…read morerepair issue quickly. Highly recommend them for affordable daily drivers and first cars.