ZERO STARS This used to be my trusted mechanic and I'm so…read moreupset I have to write this but I don't want anyone to deal with what I'm dealing with. I bought my mini cooper from this business and the experience was great! I subsequently took my car into Bill every time and thought he was honest and had integrity. As single woman, I had other mechanics present as untrustworthy so it was wonderful find an honest dealership. NOPE! My mini cooper is now almost destroyed because of their shoddy work and I'm out thousands of dollars and I've had the run around. Below is part of the complaint I've made to both the BBB and Attorney Generals Office. We are waiting on a response from the business to determine if small claims court is next to recoup our losses. He installed after market parts in my car repeatedly with repairs lasting barely two years. THERE IS A PATTERN HERE OF CHEAP PARTS, NO ACCOUNTABILITY, MYSTERY CHARGES AND ZERO TRANSPARENCY. HE WILL PUT IN CHEAP AFTER MARKET PARTS THAT WILL CRAP OUT IN ABOUT TWO YEARS AND DESTROY YOUR ENGINE. BELOW IS PART OF THE LEGAL FILINGS WITH BBB AND ATTORNEY GENERAL OFFICE : I am writing to formally demand immediate resolution regarding the defective turbo installation and associated damages to my vehicle, which directly stem from your shop's substandard workmanship and repeated use of faulty parts. This is not the first time I have been left to bear the financial and emotional burden of your shop's negligence, and I will not tolerate this pattern any longer. The Facts Defective Turbo Installation and Catastrophic Damage: The turbo installed in my vehicle has suffered a catastrophic failure in just over two years, despite the fact that I rarely drive my car. The failure has caused 3 liters of oil to pour into the catalytic converter and seep into the tubing, leaving my vehicle in a disastrous state and requiring extensive corrective work. History of Shoddy Workmanship and Defective Parts: You replaced the valve cover, but that repair barely lasted two years before the part failed. Despite the warranty, I was forced to cover out-of-pocket expenses that should have been fully covered. Now, the turbo you selected and installed--a critical component--has proven equally unreliable, further demonstrating a troubling trend of subpar repairs. Lack of Transparency: Despite my repeated requests, you have failed to provide a receipt or clear documentation for the turbo's cost. The only receipt you've shown is for $298 for mounting pieces, leaving $702 unaccounted for in the $1,000 charged. Your refusal to provide basic documentation raises serious questions about transparency and accountability. Negligence in Professional Standards: Your shop's continued reliance on parts that do not meet quality standards, coupled with inadequate accountability for failures, has cost me time, money, and trust. You've stated in the past that you operate with integrity and "family values." Yet, this is the second time I've had to deal with defective parts from your shop, and the financial and emotional toll is staggering. You've acknowledged the turbo failure may be covered under warranty, but even so, this situation highlights the systemic issues with your choice of parts and service quality.

HORRIBLE DEALERSHIP! I could go on and on about how much this dealership has caused our family the…read moreworst experience with cars in the last two years. I would NEVER recommend them, they do shotty work, and con artists when it comes to selling you "reliable" cars and doing "reliable" work to maintenance those cars. The amount of times they put our family in true dangerous situations is ridiculous. And them pushing these crappy warranties on you is bogus. They even submit false claims to the warranty company, get their replacement parts from junk yards, and don't even complete work that they then bill you for. The only reason we continued to bring our car for maintenance with them was because we wanted it covered under the warranty. OH! And they claimed as your car depreciates in value, so does your warranty coverage - COMPLETE bogus and false information. That is NOT how warranties work. Within the last year, Car Emporium "completed" maintenance on our car to "fix" it, billed the warranty company and us as well for false work. I kid you not, just 2 months after they "completed" their work, it died on the side of the road on two separate occasions. Both times, we took it back to our trusted mechanic who did the same work all over again that we had already thought was done by Car Emporium, so even more money out the door. It is absolutely ridiculous, and I will say it until I am blue in the face - DO NOT EVERRRRR buy cars from this dealership!!!!!!!!!!!!

I had to replace my rear license plate and the bolts were rusted into rivnuts. I could not break…read morethem loose. I stopped at Body by Scotty and Keith said that they would take a look at it. He wrote it up, and took me to work. They were able to work their magic and replaced the rivnuts/bolts, and put my plate on. Excellent work! They went above and beyond to take care of me and my car. Extremely happy with their repair and helpfulness.

I had some fairly significant damage to front end of Toyota Sequoia…read more Jacob was quick w/estimate, helped arrange a rental which could be picked up /dropped off at their shop. Vehicle was in the shop before the end of the week, had the front end completed within the time frame he initially gave me. The shop did an excellent job, this 2011 looks new! Jacob and staff were very organized, worked as a team, and helpful through a stressful situation for me. I'd return in a heartbeat for any body work - highly recommend !

I don't often take time to write reviews, but I was so impressed with this automotive service…read more I arrived in Deer Park less than a week ago with very little money and serious car problems with my 1999 Saturn Station Wagon. I was met by Matt at the counter, who I explained my situation to, and even though it didn't look good for my transmission or my pocketbook, they repaired a major tranny leak, refilled the line, and charged me at such a MINIMAL rate, I broke down in tears. They allowed me to use my own transmission fluid (to save money) and took me to the Service area, showing me the problem(s) and what they had done to fix them while my car was up on the lift. I have never felt so taken care of and so honestly served. For a mechanic shop, this is UNHEARD OF customer service. They have a customer for life in me. After I obtain work, things won't always be this difficult financially, and I will be able to give them repeat business. I plan to bless them who blessed me. Sculley Automotive, you rock! God bless you richly for your honesty and your care! Debbie Wilson

This is a great place to take your vehicle. They are honest and stand by their work. They worked…read moreon my AC and when it was not fixed the first time, they had me bring it back it and they took care of the problem. They work on you vehicle and finish it in a timely manner. I am very impressed with them and highly recommend them.

Carrie worked me in within a few days. Spent 15 minutes going over symptoms and concerns with…read moreTroy. Never had a mechanic so concerned about my issues. A few hours later they called with a plan of attack. Prices were very reasonable and I was up and running. I've got my new mechanic!

They do awesome work on my 65 Chevelle, and Troy understands how a car should run, not just put on…read morea new part. Friendly service and high quality. I highly recommend them.

(Now under the name Advanced Automotive Diagnostics, Service & Repair at the time of this review)…read more Apologies for this review being overdue. These guys are absolutely fantastic. We were stranded on a long road trip when things went sideways with our van, and they were willing to work with us to get us back on the road in record time. Every other shop I called grumbled and complained, but these guys were different - instead of complaints, they worked with us to find a solution. I can't thank them enough for their gracious flexibility and family-like nature with their customers. This is what a good mechanic is all about, someone who cares at a personal level, takes the time to do the work right the first time, and does it with a smile no less. If you're looking for someone who you can trust with your vehicles, these guys are the answer, hands down. I wish we lived in the area so we could use them as our go-to mechanic for all of our vehicles.

Well once again On My Way Towing was there for me again. I had a wheel cylinder go out on the side…read moreof the road in Cocolalla and gave OMW a call. Quick to answer, no answering machine and leave a message like a lot of the other companies. Rachel answered and told Seth will be on his way right now. Seth arrived, pulls my driveline to avoid any damage and takes me home. All said and done from break down and call to home, 2 hours and 27 minutes. They are 30 miles from where I was and I live 30 miles from where I live. The price was a 1/4 of the big companies and Rachel still tried to work with me. This company is by far the most genuine, honest, fair and hard working family owned business around and that is refreshing in today's society. Do yourself a favor and put this number in your phone and get rid of any other towing company, OMW can handle all your needs!!

Quick, efficient service with great overall customer care. Sean was especially friendly,…read moreprofessional, and made the whole experience smooth and stress-free. Everything was handled promptly, and communication was clear from start to finish. I truly appreciated the excellent service and would highly recommend them to anyone

Brought my 2000 ford 7.3 super duty in to check the brakes because I smoked them coming down the…read morehill with a trailer. I wanted to make I didn't do any damage. Corey, a super nice guy, checked it out and told me all was good. Gave me some info about some other questions I had. He was leaving for the day before I could get back there so I asked how could I pay him? He said NO CHARGE! What?! Who does that?!! I just want to say I appreciate you Corey, thanx so much for being a good guy!

Can't speak highly enough about these guys. I was in a pinch with a hanging exhaust pipe and live…read more25+ mi. away. Corey wired it up and got me in the next morning to fix it. Reasonably priced and excellent service !

Prompt thorough reception by kind Jade When mishap changed…read moreplans we made A flat needed a tow The driver a pro Great overall value for the price we paid Our new driver in the house experienced her first flat tire and this desperate dad decided to trust Yelp and contact this company for the first time. Jade was incredibly warm and understanding, her great interpersonal skills helping calm an anxious situation. She and the driver are consummate professionals handling their jobs in an efficient timely fashion allowing me to attend to our kid who was in need of emotional support after being shaken by the incident. The value of their service is so good that I'll store the phone number in the event it might be needed in the future.

Excellent service, reasonable price and a very fast response. We really appreciate the help! Turned…read morethe night around for us.