My dog broke through a window in my house. I contacted Jones Glass. The receptionist there was always nice but this was the worst customer service experience I have ever had. I was told to send pics and measurements and they would get back to me. They did not. I had to call them and resend the pics and measurements. I was then told that I had to schedule someone and have them come out and look at it and remeasure The appt was set for 8:30am. I called at 8:45 and was told I would be the 1st of the day but they didn't know exactly when. When they did show up around 8:50 the main guy was very rude. They looked at and measured the window then the guy just walked out. I asked was that all and as he walked out the door he said yes and that someone would be contacting me They did not. I had to call them. They, of course, wanted the money up front which I paid in full(259.00). I was then told that the glass should be in that Thursday or Monday. I didn't hear from them so I called on Wednesday. I was then told that it should be in on Thursday and they would call to schedule installation. They did not. I called them late Thursday and was told that they would be by sometime Friday but COULD not tell me when. My daughter-in-law with her 3 children under the age of 5 sat at my house all day Friday and no one showed up nor did they call. My husband and I both tried to call their office on Friday at 4:30 and got no answer. My husband had to call back on Monday because we didn't hear from them and get rude with them to have the owner call who was just somewhat apologetic and the window was FINALLY installed at 2 pm From beginning to end it was an awful experience. I will not nor would I recommend anyone using them in the future read more