Terrific experience. Highly recommend. Staff and technicians were top notch. Shop manager was available and kept me informed throughout the process. Repairs were done quickly and completely. Couldn't be happier with the results. read more

I have used this body shop several times in the past but the last two times have been a complete bust. They do not meet timelines, they do not order parts in a timely manner and keep coming up with apologies and excuses as to why they do not have your vehicle done within the alloted time the insurance company allots or when they state it will be done. I carried my pickup in to Landers on 23 September and it is now 24 October and it still is not done. It was allegedly to be done by close of business tomorrow but today I get a call saying it wont be done until maybe Wednesday next week. I was in there Monday a week ago and paid them the full amount my insurance had transferred to me and was told it needed additional parts. The guy handling my account called the technician and supposedly was told the parts had been ordered and were due in the following day. The account manager made the remark that he could not find in the computer where the parts had been ordered, with me sitting there, and he knows who I am talking about furthermore his screen was turned where I could read it and I did not see any parts having been ordered in the few days prior to that day. When I called Friday to get a status he told me the parts had just arrived Thursday afternoon, two days later than what I was told they would arrive, so that provided proof that they had not ordered the parts until I went in asking about it and thecompletion of the truck I even had to provide parts numbers,for them on some of the aftermarket parts and source of supply for them. Approximately 6 weeks without a vehicle. If I had taken a rental car the allotted time the insurance company would pay for it has long come and gone and I would now be now paying for it out of pocket. Money I do not have. I do not recommend this body shop to anyone. Go somewhere else and run as fast as you can from this body shop. I will not be coming back to this body shop if I ever need another one and I pray that I never need one again.My next call is to my insurance company and file a complaint against this body shop. My advice is for people,to run away very fast from this body shop. If this body shop is any way related to,Steve,Landers I highly revommend that he remove his,name,from it because it is a massive stain on his reputation. If I could I would give them a Negative 10 stars UPDATE: 29 October I just hung up with the Manager over my truck at this body shop and he is now saying it will be Friday not Wednesday,like he had stated earlier, which I dont believe. He also stated that he would authorize a rental car at their expense which I dont believe either I am sure the bill would be sent to my insurance company, which is paying for the repair of my truck because even tho the lady that hit me was found at fault her insurance only would accept 50 percent liability and it is now in arbortration. Furthermore I feel that the offer of a rental car this late is a clue that they are gonna keep dragging their feet on the completion of it. Plus I have now way to get to the shop and pick it up Friday as the better half is working till late Friday on overtime. These people are full of crap, lies, excuses, and apologies which I am sick of hearing UPDATE: 31 October just hung up with the manager over my truck at the body shop with an update. Told them Monday they had till Close of business today to finish it but wait I got more excuses and it wont be done again maybe Tomorrow 1 November. Allegedly his GM got involved and allegedly he is mpre or less closing the shop to finish my truck, yes right nobody in their mind would do this. And no Landers Body Shop I dont believe this BS line of crap, if the GM said such then he should have called,me,not this guy over my truck. I do not expect to get my truck until Monday of I am lucky, tho I will say they offered to let me pick it up Saturday but then again I have no way there since the better half is working again on Saturday for an unspecified period of time . more to come I am sure UPDATE. It is now renamed Campbells Body Shop according to Google read more

I could not be more happy with the quality of the workmanship and the timeliness and the communication. They went way beyond dealing with the insurance company on this problem. I can't eve see at all where any damage occurred....perfection! (and this was on my Bentley too!) read more

Fantastic work with great service. Scott Williams is excellent to work with. Bring your auto body work here if you want an excellent experience! read more

Horrible experience. I recommend you find ANYWHERE else. Terrible customer service. They fixed the dent then added a paint chip. Fixed the paint chip and added a scratch along with lots of overspray. They had my vehicle 4 times. The last 3 they were fixing their own mistakes. Still cleaning overspray from the INSIDE of the vehicle. Do yourself a favor and find somewhere else to go. read more

We are so pleased with Landers Auto Body!!!! The ladies at the front were very friendly, Hannah called and kept us updated on all the work. Anthony Boyette did an AWESOME job!!! We will recommend to everyone!!! Thank you for a job well done! read more

BAD experience! After talking to landers associate Hannah once in person, and three times in the phone we dropped the car off. When dropping off we we were told "oah Hannah didn't order the parts, uah...... And she is on vacation for the next week". Left the car anyway because someone else was going to order the parts.... After two weeks of NO CONTACT from lenders and several phone calls from us, each was answered with "uah... What kind of car do you have, and what were we doing to it, how long have we had it, who is your insurance company" starting from zero every time we call. We were told to "come pick it up it's done" get here and the insurance company had not paid for their part, and we were told we had to call, after going through the phone tree finally got through to an adjuster who said that our person at landers should have done all this ummm I don't know maybe at the beginning of the ordeal! Such a bad experience! All the way around! DO NOT BRING YOUR CAR HERE! read more

Worst experience with an auto body shop in my life! My brand new car went in with major damage - well, thank God I had rental insurance because my car sat there for over 60 days... 60 DAYS!! I called and emailed over and over and kept being told it was almost done, parts had to be re-ordered, etc. Every excuse in the book... Finally I called and Hannah told me, "Oh! Your car will be ready today!" How about a heads up?? So I show up later that day - my car was NOT ready. There was still lots to be done to the car. Also, there were weird metal pieces left throughout my car.. were those supposed to be installed or what??? And my radio stations had all been changed. Had someone been driving my car around?? So, my car wasn't ready, as stated. Had to leave it there again and it took over a week to fix what should have been fixed from the beginning. I would stay away from this place. The customer service is terrible! My car is STILL having issues (windshield wipers don't work, usb ports don't work) but do you think I'm taking it back here?? HECK NO! I'm taking my chances on going to the dealer and using my warranty to get it fixed. I don't want to be without my car for another month to get a few little things that should take A DAY to get fixed! read more