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    Recommended Reviews - Jonathan Walker

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    18 years ago

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    Direct Cremation

    Direct Cremation

    (6 reviews)

    Barbican

    Exceedingly satisfied by the service I received from Direct Cremation. I contacted Direct…read moreCremation immediately after my dad passed away. Within two hours, three individuals arrived in suited attire to transport my dad, they were very gentle and caring in handling my dad's body with dignity and respect. Steven, The service director was extremely diligent and communicated with me from start to finish. As I live abroad, I intended to take my dad's remains back home to the US with me. He was kind enough to guide me through the entire process step by step and go over the requirements involved to transport human remains from one country to another. As I needed return back home, he expedited the cremation for my dad which was done within a week. I was provided with the exact date and time my dad would be cremated, which was good to know, as I informed all our family members to light a candle and say a prayer at that specific time in remembrance of dad. Steven, personally hand delivered my dad's ashes to me at my hotel, which I thought was very professional and thoughtful of him to do so. He went through the final documents with me to be certain I had everything needed to board my flight so I could take my dad's remains home with me. Direct Cremation provides a great service at very reasonable costs! Thank you, for making this process a little less stressful by being so helpful! Annemarie C

    When my wife's father, John, died, we were somewhat reticent about the idea of a direct funeral,…read morefeeling we 'should' go down the conventional, full-blown ceremonial route. However, to put it bluntly, it would have been a farce given certain complex dynamics within our wider family. Because of those, it was an event we dreaded for years, fearing historical issues and personal agendas would come to the fore, overshadowing and detracting from the real meaning and significance of the event. However, in the end, we're so glad we opted for Harbour Funerals and can't recommend their excellent service enough. Its owner, Steven Cains, was wonderful, giving us personal attention in a way we've never experienced before, having organised several other family funerals. He struck the perfect balance of being extremely professional and respectful but also genuinely friendly and personable, and he was readily available by e-mail or phone, keeping us in the loop throughout. The process really was as simple as making an initial enquiry and completing a thankfully straightforward form online. We knew the actual time John's cremation was scheduled for, so were able to pass this on to others we thought might wish to set aside time to do their own thing, in their own way. For example, in our case, Sharon and I chose to reflect and reminisce near a focal point consisting of a photograph of John, some of his favourite flowers and a lighted candle. And that, in fact, made it feel much more personal and real to us than the alternative a large get-together would have, what with the need to organise so many practical matters and feeling obliged to make sure everyone else present was okay and catered for. Conversely, though, the sheer simplicity of Harbour's method also lends itself to anyone who wants to organise a larger or maybe more unusual event whenever they choose to, or can afford it, or are able to get various parties together at a mutually convenient time for the majority, perhaps in a more suitable place, for example, when obligations, commitments, health issues or distance, and so on, may pose problems. In terms of cost, there was absolutely no comparison between this and a 'traditional' funeral with this being so much cheaper, but only in price and not the quality of our experience. With the latter persons arranging a funeral so often end up feeling ripped-off but guilty if not spending a small fortune on this, that and the other, often for the benefit of all and sundry rather than the person who has died. We could have had John's ashes scattered on our behalf, but we chose to have them delivered to us and were so surprised and pleased that Steven's personal touch even extended to him hand delivering them himself at a time of our choosing. They were housed in a tasteful, wooden box with a personalised plaque (the option of a scattering tube was also available as an alternative). We can't thank Steven enough for personally ensuring that what would undoubtedly have been a much more complicated and traumatic event turned out to be simple and as calm and dignified as possible in reality. In short, then, Sharon and I thoroughly recommended Harbour Funerals.

    Heritage Stone UK

    Heritage Stone UK

    (1 review)

    I have absolutely no option but to leave this. We picked and paid for a headstone for our mum in…read moreJanuary. To be told in the Upton shop it will be fitted in Aug when the ground settles, Aug came n went. So I gave them a ring in Sept spoke to dawn who said it will be on in two weeks and gave me a excuse of personal family stuff going on, absolutely fair enough. Like we're not a grieving family ourselves and just want mums final resting place looking nice and not looking like she's unloved it breaks our hearts looking at the empty ground like we don't care so a few weeks later I rang again spoke to Dawn who apologised and said she's having staffing issues and is interviewing, ( I don't care and not our problem get my mums stone on like what was agreed and paid for ) she said give her 3 weeks which we did but wasn't happy about as it's been long enough. We spoke to Bob who was trying to help as Dawn stopped taking my calls when I was ringing and also eventually stopped replying to emails which I still have if anyone would like to see. Bob got back to me end of Sept and said dawns going out to check the ground? Then said she's not happy with it and didn't want it to go on for another 3 weeks]???? Why check it now when it was going on 4 times previous? And now the grounds not good enough hmmm fobbed off yet again, so a month has past I've rang again and spoke to Bob last Mon who promised Dawn was at the Cemetery that day and would be ringing me with a update and yes no call no communication all while we are still struggling with the sudden devastating loss of our beautiful mum, please please don't waste your time or money on this terrible company they take your money under false pretences and then lie to you week in week out absolutely avoid this place they don't deliver on there promises

    Jonathan Walker - funeralservices - Updated May 2026

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