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    Jon Ryan - Dwell Realty Group

    5.0 (3 reviews)
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    Black Swan Living - Mold affected washing machine on move in.

    Black Swan Living

    (3 reviews)

    I wanted to like this place, but my experience ended up being more frustrating than expected with a…read moreprofoundly low value compared to the cost of the lease.. On my move-in day, there was a trespasser in the building that required a law enforcement response, which wasn't a great start and raised concerns about security and lack of management response during this incident. Shortly after moving in, I discovered the washing machine in my unit was mold-affected. It took additional follow-up before it was replaced. Within the first week, I was also told that the garage parking space included in my lease had been double-leased, which led to billing issues and took over a month to fully resolve. Over time, there were additional billing errors and communication from management often felt inconsistent or unclear. I also raised concerns about building access and security, including occasions where entry points were not properly secured during winter. While I made consistent efforts to address these issues, the experience overall didn't meet expectations in terms of responsiveness, value, or coordination. The leasing team did work with me on a mutual early termination agreement, and my security deposit was returned in full. I would recommend asking detailed questions about how maintenance requests, billing, and security concerns are handled before signing a lease. Please consider all of your options before pursing a lease with Black Swan

    I normally don't leave reviews, but my experience with Black Swan Property Management has been bad…read moreenough that I feel like other renters deserve a warning. I was charged double rent, and not a single person followed up with me or apologized. I emailed, got no response, and finally had to call in. When someone finally did speak to me, I was told not to pay anything until they adjusted the mistake. I followed their instructions. Because of their error, I had to remove my autopay so I wouldn't be charged 2600 dollars again. Even after all of that, they still charged me a late fee for a situation they created. The lack of communication, the billing error, and the complete lack of accountability made it clear to me that they don't value their residents. The experience was bad enough that I chose to pay an early termination fee rather than continue renting with them, even though I had 14 months left on my lease. If you're considering renting one of their properties, please be aware: Their accounting is sloppy, communication is slow, and mistakes are pushed onto residents instead of being owned and corrected. I wouldn't recommend this company to anyone based on what I've experienced.

    Jon Ryan - Dwell Realty Group - realestateagents - Updated May 2026

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