I have been using this office for Car Insurance for 10 years…read more Since December of 2023, I have been having issues with billing and communication with this office. First off, I had autopay on, the app said I didn't pay and when I checked my bank account TWO payments had been taken out. My bank placed a stop hold as it was flagged for the two large amounts. Therefore the payments never ended up going through. When i called to have this taken care of i was told one thing by one person and transferred three times before getting the correct person. I then had to turn off autopayment and pay with a new debit card i had opened up. Due to this the next month the payment was again pushed through and the stop hold was still in place and instead of getting any notice that the bill had not been paid; i get an email telling me when my plan renews i have to pay all up front or loose coverage. I had been in communications THE WHOLE time this was happening and my bill was paid within a day or two of the due date, including the LATE FEES. So why am I being panelized for something that wasn't my fault in the first place. I emailed and i was given the option to go through Birstall West for TWO YEARS so i can get my autopay back and so on. While all of this was happening i was in email communications and texting communication (as i work an office job 8am to 5pm M-F and the office closes before i can stop by or call in.) and now i am getting more emails and texts telling me I LIVE AT ONE ADDRESS and have my car in a different place???? I haven't lived at that address for YEARS, LITERALLY 8 YEARS and i have updated and emailed to have it updated MULTIPULE TIMES. I am currently looking for new car insurance because I am fed up with being doinked around.

From the owner: COVID-19 Update: We are still open, but for the safety of our customers, agents, and employees,…read moreFarmers agents are available online or via phone.

As I leave the Sequim area, I sadly have to close my last policy with Bell Street Insurance. I…read morehave been a client of the agency since 1984 through of the days of Billie Sue Anders and Bill Bailey to present day. Everyone there has always been very helpful and knowledgeable . . . . . . Don't hesitate to call Bell Street Insurance.

I've been a client of Kris Curtis' since I bought my home in Sequim in 2014. My mortgage company…read morepays Allstate for my homeowners insurance. I received a refund check in the mail from Allstate. When I contacted Kris to ask him why I received the check, he said it was a refund check because my policy was canceled in 2018. 2 years ago. Kris failed to contact me when my policy was canceled. I did not receive any mail or phone calls to notify me of this change to my policy. When I stopped by Kris' office with the refund check, he told me there was nothing he could do to help. He said he could offer me a new policy at 50% more than my old policy. I found him to be incredibly unhelpful. I would not recommend Kris Curtis. I went to other Allstate office and found another agent who was incredibly helpful and helped correct this problem.

Love everyone here! All so helpful and wouldn't choose anyone else with my insurance needs!read more