I've had great customer service and care from them. If you need guidance through the quagmire of…read moreMedicare options, I would highly recommend them. Their clear and honest communication is a godsend during this process!

Jon and his staff have been more than helpful over the years. I had used State Farm at my previous…read morelocation and had no hesitation in looking them up. They carry my home insurance, rental properties, autos, and Medicare supplemental. I receive the best in service, and instant recognition over the phone and when visiting. Over 18 years I have no complaints and a heap of useful advice.

My husband and I needed to do some business while out of town and received amazing service from…read moreChloe in Sequim, WA. She was very friendly and went above and beyond to help us!

I was late paying my homeowners renewal and my policy was canceled. OK my fault. However, when I…read morecalled the office to find out why no one contacted me, I was told it's not their job and they offered me no options for a new policy. I have always used a broker to help.me if there was an issue. Well this company clearly doesn't have a supportive customer service policy. I'm disappointed and suggest potential customers to be aware of their lack of follow through.

Cody was super helpful- really tried to get me the best deal possible. Highly recommend!read more

I made an appointment to enroll in part D for medicare. Castell could have enrolled me over the…read morephone. The agent was interested in selling me a Medicare Advantage Plan instead. After 45 min, I was indecisive and left without purchasing medicare part D. The agent didn't follow up. Open enrollment closed. I was distracted by life events and didnt put on my calendar to follow up. The penalty is 1% per month of $32.74 for every month of delay. The next open enrolment will put me 10 months late. Every month, for the rest of my life, I will pay an annual penalty of $47.15 because I left the insurace agent without what I needed. This is the second time Castell has dropped the ball. I prefer to keep as much businous local as possible, but, really?

Hubby and I were driving past and noticed there was a sign saying there was an advantage plan on…read morethe peninsula. We have lived here since June 2017 but were never able to have the type of plan we had in Portland. We came into the office and James sat with us and went through everything we needed. I am so pleased with this company! Excellent service, excellent information and so much help. We saved $188.40 a month by switching to a much better insurance company. Delighted to have Castell Insurance! We will be checking into auto and home insurance. I HIGHLY recommend this insurance place. James is SO helpful. Thank you, Castell!

I went inside for the first time, today. It was a quick trip to get some paperwork taken care of…read more The lady at the reception desk was very polite, friendly, and competent. I was impressed with the aesthetic of the reception area. They managed to mix cozy and professional perfectly.

I will always insure with Steve Williams' State Farm Insurance. Within minutes of having an…read moreaccident, I called the office directly and spoke to Shaundra Bolling. She listened and explained what was going to happen which immediately calmed me down. The service, assistance, and information provided by Shaundra was superior. I've been with them for years and will be with them for many more.

Chelsey Tayler went over in detail in all of the options that could be done. Really took and…read moreinterests and I felt I was listened to and I just think this place is the go to place for your insurance needs.

We're long time customers here, and love the friendly, prompt service (there's rarely a line!)…read more Most times we are greeted by name when we walk in the door, and we recognize most employees there (as I said, long-time customers). They've always been helpful and responsive, providing a couple counter checks when I forgot my checkbook at home but needed to drop off payments to vendors in town, looking up balances and helping with CDs, hosting our safe deposit box, getting documentation lined up for transferring funds between institutions, doing some investment advising... I thought small town, brick-and-mortar, personal banking was a thing of the past, but it's alive and well in PT at First Fed. They have all the modern conveniences, too, if you prefer doing it on your mobile device or computer, even downloading to Quicken. We love it here!!

Wonderful customer service and good people all around. Open late, convenient and fast…read more No complaints here

Very Helpful in suggesting best Avenues, for your Insurance Needs. Health and Investments.read more