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    Castell Insurance

    4.6 (10 reviews)
    Closed 8:00 am - 4:00 pm

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    3 years ago

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    James C.

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    6 years ago

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    10 years ago

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    10 years ago

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    James C.

    a 10 Star review! now that'd be something we'd love to see!

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    Review Highlights - Castell Insurance

    We work directly with James who understands our needs fully and is always giving 110% to satisfy us as a customer.

    Mentioned in 6 reviews

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    Farmers Insurance - Daniel Shappie

    Farmers Insurance - Daniel Shappie

    (1 review)

    I have been using this office for Car Insurance for 10 years…read more Since December of 2023, I have been having issues with billing and communication with this office. First off, I had autopay on, the app said I didn't pay and when I checked my bank account TWO payments had been taken out. My bank placed a stop hold as it was flagged for the two large amounts. Therefore the payments never ended up going through. When i called to have this taken care of i was told one thing by one person and transferred three times before getting the correct person. I then had to turn off autopayment and pay with a new debit card i had opened up. Due to this the next month the payment was again pushed through and the stop hold was still in place and instead of getting any notice that the bill had not been paid; i get an email telling me when my plan renews i have to pay all up front or loose coverage. I had been in communications THE WHOLE time this was happening and my bill was paid within a day or two of the due date, including the LATE FEES. So why am I being panelized for something that wasn't my fault in the first place. I emailed and i was given the option to go through Birstall West for TWO YEARS so i can get my autopay back and so on. While all of this was happening i was in email communications and texting communication (as i work an office job 8am to 5pm M-F and the office closes before i can stop by or call in.) and now i am getting more emails and texts telling me I LIVE AT ONE ADDRESS and have my car in a different place???? I haven't lived at that address for YEARS, LITERALLY 8 YEARS and i have updated and emailed to have it updated MULTIPULE TIMES. I am currently looking for new car insurance because I am fed up with being doinked around.

    From the owner: COVID-19 Update: We are still open, but for the safety of our customers, agents, and employees,…read moreFarmers agents are available online or via phone.

    Castell Insurance - insurance - Updated May 2026

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