I have been seeing Dr. Mangat for over a year as I've developed severe allergies to apparently…read moreeverything in Central Oregon. It was so bad I had to sleep sitting up and I would wake up at night, choking on mucus. The care and attention I have received from the Dr and the staff has been so reassuring, attentive, and personalized. After completing the scratch test in the office, it was determined that I could either try steroids or immunotherapy. I chose the shots (immunotherapy). The doctor mixed a serum and I began treatments 2x weekly. I'm terrified of needles and shots and the nursing staff, especially Renee, have been so lovely and patient with me. I won't say I love getting the shots (I have to get 3!), but I will say my anxiety level has gone down considerably (I don't break out in sweats anymore) and I no longer have to do meditation and psych myself up to go in. Even the lady who does the billing has been patient with explaining the exact cost and working out a payment plan for the treatments. Recently the doctor has reformulated my serum as I was having bad reactions, and although I didn't mind so much (my allergies have improved!), he wanted me to be as comfortable as possible through the process. It's this extra time and care that makes me so happy I chose this clinic!

The center doesn't communicate that there are incremental charges for injecting of the client's…read moreallergy serum that isn't included in the total amount for the allergy serum. The initial scheduling for the each allergy serum injection is bi-weekly and each visit involves an employee injecting the client with two injections. The center will then charge the client's insurance $32.00 for the visit - meaning that the clinic is placing a $16 cost for each needle that it uses to inject the client with an allergy serum that they have already purchases separately. A pack of 50 needles on Amazon is $19.99, so to charge $16/needle is a fraudulent charge to the insurance company. Any amount the insurance company doesn't charge is then charged to the client. However, the clinic will not notify the client after the first attempt to collect insurance that they need to cover the remaining amount. The level of injections that are required to follow the serum schedule can increases this incremental fee to $1000 or more. This practice is definitely predatory considering how much needles actually cost and the fact this cost isn't included in the serum fee charged to the client.

After 15 minutes on hold waiting for an appointment scheduler, I finally hung up. Unable to secure…read morean appointment with my physician, I am unable to have the lump on my breast looked at. Ridiculous process: having patients absolutely unable to even get an appointment.

my grandmother had an appointment to get an x-ray so we were waiting in line, while waiting i…read morenoticed a bald old man with absolutely no sense of style nor morals it seems going on and on and on about the same thing and the absolute angel of a receptionist who was dealing with this man baby kept trying to explain that she doesn't have the ability to do what he kept moaning on about. while that was happening my grandmother and i got called up RIGHT NEXT TO HIM (i put myself between the tantrum and my grandma for her safety), about 2 minutes in he started to degrade the receptionist at that point i couldn't hold my tongue anymore because bro you're a FULL GROWN MAN old and all and throwing a pissy fit over nothing, so i told him "maybe you should start acting kind and be graceful and not throw a fit" he started going after me telling me that i don't know what he's gone through (you could have been waterboarded and set on fire and you still would never have a reason to treat another person like that) and at that point everyone jumped in because he stepped forward and stuck his finger in my face (i would like to say thank you to the staff that did i appreciate you all). i would just like to say that the ENTIRE situation was handled so professionally and the entire staff on that side is absolutely amazing people and they genuinely care about people's well being. i do wish i got his picture because public shame would be the only thing to get people to start acting kind again. amazing place and amazing staff

I cannot rave enough about Dr Mangat! We saw him regarding my teenage daughter's asthma that was…read moregetting worse. He's very thorough and thoughtful taking the time needed to physically inspect & ask all the right questions needed for a correct diagnosis & treatment plan. Customer service is very important to me and is obviously to Dr Mangat as well. Carrie at the front desk and Nurse Karen are fantastic as well!

I suffer from a rare immune condition, Eosinophilic Gastroenteritis, and receive the asthma…read moremedication Xolair for off label use to treat this condition. When moving to Bend I needed a doctor and staff that were willing to go the extra mile to deal with insurance appeals, paperwork and follow up exams. Dr. Mangat and his staff have been wonderful. He is very thorough and shows his concern for what is best for my health. I highly recommend this practice.