I want to share an unpleasant experience that I had with Joles Tree Services of Summerfield.
They were already working on trees at a neighboring house and Gary (owner) came over to ask me if I wanted my tree trimmed and gave me a price. That price was only good for that moment while he was already on site.
We agreed that he would:
1) remove the branches hanging over the house.
2) remove the branches hanging over the retention pond.
3) thin the tree out so the wind blows through.
We paid him and left for dinner.
When we got back they were gone. No notes or messages.
Thank god I had asked for his business card because I had nothing else in writing. Gary said that they "ran out of daylight" and would have to come back.
Today, almost a week later, they came and trimmed the tree. While they were cleaning up I asked Gary about 3 branches that were still hanging over the house. He said he would have his guys get on the roof with a pole saw and trim them back.
His guys asked if I had a tarp they could use to clean up the leaves. I gave them one so they could clean up. When they finished they started packing up everything. I mentioned that they still had a few branches to trim. Joe took the ladder and got on the roof. He asked a helper for the pole saw and was told that "they were having problems starting it".
Joe blew the leaves off the roof and then came down off the roof to see what was going on with the saw. They packed up and started to leave, so I asked what was going on. I was told to call Gary and he would swing back.
When I called Gary he said that they were done. I asked about the branches hanging over my house roof and he accused me of asking his guys to do more work than agreed to (The only thing I asked his guys was if they would like some hot coco and gloves to wear). He was argumentative, told me that he is the expert, would come back for another $200, and I would have to sign a waiver in the event the tree died. He said he appreciated my business and then hung up on me.
He was very rude and did not do everything that was agreed to. I guess I should have checked him out before paying him because he only has a two star rating on yelp.
I recommend that you get in writing whatever work you want done.
And I DEFINITELY don't recommend Gary Joles Tree Services. read more