very welcoming and definitely will return great customer service clean and very helpful and…read moreprofessional

The man that works nights is hella rude & inconsiderate & every time I go I get the same thing &…read moreit's a different price

Knowledgable, friendly, chill environment. Very clean and nice shop!…read more We got the pop clouds cotton candy flavor. Was very good! They taught us how to set up our stick and we're very helpful. A lot of regulars came by while we were there. Seems like they build great relationships with their customers.

The Vape Escape (TVE) is locally owned and operated. TVE is not a fancy place but what's unique is…read morethat they make e-liquid to order using 50+ flavors you can mix & match The store has very low employee turnover so you will always see a familiar face at TVE. While it's great to see a familiar face, I haven't seen any diversity among the employees that work with customers, (i.e diversity in color, age, race, gender, physical ability.) Nonetheless, the owner and the staff members are all very knowledgeable about the vaping industry, the current hardware (especially knowledgeable in what they've decided to use personally and/or sell.) Moreover, their e-liquids are definitely worth a try if you are on the fence about it. They sell about 40 name brands and the others are their in house brand. You can try their in house e-liquids in various combinations right there, in house. Remember that you must be 18+ to enter the store and if they are in doubt about your age, you will be carded. I've seen minors carded and get embarrassed w when kindly asked to leave. I give TVE 5/5 Stars for customer service and for standing behind what they sell whether it be e-liquid or merchandise. If you're familiar with the vaping business, most sales are final. If the TVE owner or manager thinks the items you've purchased are defective and brought back within a few days off purchase, he will make sure it's corrected right then and there to your satisfaction. I give TVE location itself 2 out of 5 Stars. It's located in an outdated strip mall in the Cary/Morrisville area where I'm sure the rent in inexpensive relative to other skipping address in the same vicinity. I can say that entry into the shopping center, parking and exiting the shipping center CAN be a little challenging because Maynard is such a busy road, particularly where they are located, near a major intersection. But it's a good thing because that probably gives TVE more visibility from Maynard that, in turn, probably increases foot traffic. However, it's tough to get in and out of your new to this area. However, there is a traffic light that helps make it easier. Also, I give the inner store appearance and outside signage a three out of five stars. It not a hipster spot, imo, but young people, meaning young adults over 18 but Uber 25 years old, are there quite often, visiting their friends that work there. Speaking of the staff, when I see them on the sales floor or at the service counter, they are very chilled out, almost to the point of seeming a tad lazy depending on the day. I think some of that is part of this vaping subculture, some of it is generational, some of it is individual personality and much is probably the company culture and the standards that employees are asked to follow (or not given guidance on at all). If it the owner is there, they don't improve so it's condoned behavior. Employees don't always stand up from the couch, bistro take or desk chair as soon as customers enter. They do what's acknowledge your there and that is good. However, even still, most of the time, they are vaping in clients faces, eating in clients faces, taking to each out loudly, yelling across out the floor to each other, playing on their phones or other electronic devices while lounging around in the client seating areas, etc. Those things should not be done in front of customers period. It's unprofessional. Those areas are intended for clients relaxation, not employees. They should have a break room, out of site for that. Even the office area and be out of site honestly. The employees also often have their personal friends coming to their job to visit and horse around while they are supposed to be working. They ignore customer needs if they have friends dropping by and staying for lengthy period of time. A couple times, one employee had to ask his friends to stop using profanity (cussing) in front of customers and to settle down because they were obnoxiously loud. He had about six male friends there, chillaxing and just playing around on a Friday night and they weren't buying anything. In fact, they were talking about the best way to smoke some kind of liquid marijuana snuggled back to NC from marijuana legal states, talking how best to bring it back here and how to smoke it with a vape set up. They even pulled a couple of customers into that conversation. If I were the owner and saw or heard that? I'd be livid and the employee would be fired or suspended immediately. In closing, there are some things that can be improvedb upon and there are things that they do very well @ TVE. My advice is simple; if you vape, take the time to visit and to form your own opinion. They are worth it especially if they clean up the employees actions!

Always friendly, knowledgeable, helpful. Quick service and a great, wide selection. Would…read morerecommend. Do recommend

I was helped by Blake, incredible customer service , I was in and out in only a couple minutes but…read morecould tell they were very knowledgeable, and they helped me pick out exactly what I was after.

This place is terrible. I went in looking for some help with some gear. The employees were…read moreeating pizza on top of the display cases, and visibly got upset when I asked for help, evidently I disturbed their lunch, or I didn't fit their profile. Needless to say they didn't help Me and told me to come back later. This place must make so much money they don't need new customers.

I'm a 62-year-old stoner I get all my products from Mr Puff quality gummies quality Vapes keep on…read morepuffing

Just moved to Wake Forest and we have tried multiple vape shops in the area. Cloud 9 has been the…read morebest and most helpful so far. After trying out Avail vapors and getting multiple defective mods and low quality juices (not to mention the limited selection) we found Cloud 9 to have all the best mods and juices with tons of high quality selection! Would recommend this place to anyone.

The employee was not helpful at all and had no clue what I was inquiring about and sold me…read moresomething that I didn't even won't or need by telling me that it was universal and woodwork guaranteed it didn't work at all and I tried returning it and it wasn't even used and I had the receipt and had just walked out of the store they refused to give my money back or swop it out with something I could use saying it was do to tobacco law

This was my first experience in a "vape" store. I was a smoker for years, and when ecigs first hit…read morethe market I tried them out for a few months, but ultimately they didn't help. I thought I'd try again since I started working out again. The gal at Puffing Monkey was awesome. We came in close to closing, which I felt bad about, but she did not let it bother her one bit. She understood my ignorance in the market and was extremely pleasant. I've found in a culture such as vaping, there's more "elitism" and an overall rudeness to people outside the clique. This was absolutely not the case at the Puffing Monkey. The owner personally walked me through a set of starter kits and was very thorough answering all of my questions. She was possibly one of the most pleasant people I've ever had the pleasure of dealing with and you can tell she genuinely loved her job and assisting people both new and seasoned. I usually never write reviews, only when there is a rare exception in quality of service such as this. I've been cigarette free for a week now with literally no cravings and I owe it to the Puffing Monkey! - - TL;DR: Go here. Go here for all your vape needs. This place is the best in Raleigh!

The best! I've been shopping here for years for my vape products. The name used to be different,…read morebut the same company running it. They always have a wide selection of juice and other items. Very fairly priced compared to any vape shops in the area. I drive an extra few miles just to go here.

Been going here for years. Nice workers, lots of products to select from, always quick service…read more The parking lot is full potholes and the store smells like incense.

The dude sold me half a vape then turned around and told me I need a battery to keep the vape…read morecharged after I asked for the battery he sold me a whole nother vape. Very bad business can't go the this store again. Then going to say it already opened so can't refund it. Shaking my head been doing business with him for a while and this is how they treat you on Fourth of July at that crazy.

This is actually the best tobacco store around and its prices are very great compared to other ones…read morehere. I can definitely vouch for this. Another store comparable to this that has all this with the same prices plus hookah, more glass, detoxes, etc. is Tobacco & More which is located right down the road. The store is big and organized and the staff is super efficient, helpful, and quick. The selection is very big and there's definitely something for everyone. The customer service is also great and you know good service goes a long way. Definitely come to this store for all your tobacco needs and you'll leave satisfied!

I want to give a 120% plus on this company and 5+. They were just awesome from start to finish. On…read morethe first day, they showed up in their beautiful colored flag trucks like warriors. Unfortunately the job couldn't be finish due to 2 water leaks under the house. I had such a hard time finding someone to do the job and not be ripped off. I had already been ripped off several times. The owner had heard of my story and why the job was being held up and decided to help me out. He sent his own plumber to fix the leaks at no charge. Thanks Rob and the 2 other guys that were with him. Memory stinks. Who does that? All the companies I have dealt with just want to suck you dry. Not to mention the price was great. All the staff is always professional and friendly. Every single one of them. Haley is just amazing. I wish I can mention everyone's name but I have bad memory. This is a company who understands that we Americans are suffering. There are not enough words to show my gratitude. Their act of kindness will never, ever be forgotten. I mean every word. I am a customer and the most happiest customer in the world. I don't know what I would have done besides work my ass off to come up with the money. And believe me, I am in no shape to work full time right now or ever for that matter. Thank you Freedom from giving me freedom from the ball and chains I had on my feet from the worry and stress of this situation. The name of the company is fitting. Thank you for caring and making a difference in someone's life. God bless you all.