Friendly, excellent workmanship. Recently I brought in UGGs…read morethat were stained and Fernando was able to get them cleaned... though there had been no guarantee he could when I dropped them off. I can't wait to wear them again as the weather gets colder.

Cobblers are hard to find these days but these guys are amazing!…read more They are so friendly and their workmanship is exceptional and prices are very fair. I'm thrilled to be able to wear a couple of my favorite pairs of heels that were in dire need of some TLC! Highly recommend.

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

Genuine old school craftsmanship at fair prices. Honest and professional. It feels like this guy…read morecan fix anything, from LV handbags to belts and shoes. Quality work.

I was never treated so rudely by any other merchant in the past. i told his wife I wanted the same…read morecushion on my sandals. Instead of calling me when he thought he couldn't do it, he put a leather cushion instead which was not comfortable at all. When I called him about he, he was rude even though I offered to pay again. He was rude when I brought them back and threw them down in front of me and in front of a waiting customer. I called today to make sure they were ready. I thought I missed some of what he said on the phone, so I called back, When I got there, he continued to be rude and accused me of calling four times. I didn't. It was twice and my phone shows it. He said I called his wife a liar. I have no idea why she said I called four times. I didn't know that this isn't the same owner I dealt with a few years back. He was a pleasure to deal with. At least the sandals are wearable now. What a disgusting experience. I would give a zero if possible. I don't live near there and have no intention of every returning as long as this guy owns the place.

I was in Eatontown, New Jersey from Savoy, Texas for a wedding when my belt broke. I was frantic…read more As the minister performing the wedding, I did not need a wardrobe malfunction. LOL. I called two places & after explaining my situation, the first guy said the usual stuff; "I'm slammed," "This is short notice," "I close at 5pm," finally, "if I can get to you today, it'll be at least $12." I hung up the phone quite appalled at the first guys attitude & thought I'll call the Shrewsbury Cobbler Shop, the 2nd online option from my search. No answer. Ugh!! At any rate, the online info stated he closed at 3pm & I thought "if I leave now, I can make it by there to see if they can help." Man, am I ever glad I did. I walked into the shop at 2:50pm & was immediately greeted by a polite & pleasant young man. I explained to him my dilemma, showed him my belt & his response was "let me see what I can do." He returned 3-4 minutes later & had the belt buckle reattached & the leather belt resewed around it. PERFECT!! The incredible things was when I asked how much do I owe you, he said "Oh, nothing!! It wasn't only a little thread." I was floored & so appreciate. For the locals that may know this shop, I didn't get the young man's name, but I did find out he was Joe's grandson. While he was working, I read the newspaper articles about the shop on the wall. Hopefully, this shop stays busy. In my opinion, they are the epitome of great entrepreneurs...great service, they know their craft & they are kind & take care of their customers by putting them first. You can find them at 444 Broad Street, Shrewsbury, NJ, 07702.

1 STAR -- Extremely Disappointing Experience…read more I brought a very high-end pair of shoes to this cobbler because the sole needed to be repaired. I trusted them with an expensive pair of shoes and unfortunately regret that decision. First, communication was basically nonexistent. I dropped the shoes off and didn't hear anything for a week. They don't answer the phone and don't respond to messages, so if you actually want to speak with someone, you have to physically go there. Even then, the posted hours don't seem to mean much because there have been multiple times when no one was there. When I finally spoke with the owner, I was assured that the sole had been properly repaired. I wore the shoes for the first time after the repair, and the glue literally came undone. For a supposedly professional repair on a high-end pair of shoes, this is completely unacceptable. I brought the shoes back and asked for my money back because the repair was clearly not done properly. They refused to issue a refund. I'm extremely disappointed--not only because my shoes were ruined, but because of the lack of communication and the way the situation was handled afterward. I would strongly recommend taking your expensive or high-end shoes somewhere else. Based on my experience, I have absolutely no confidence in the quality of their work or their customer service. I honestly don't understand how a business can operate this way.

Gave new life to my shoes and resized a few belts for me. Owner is amazing and this shop give me…read morehope for the future. You don't find service like this anymore. I highly recommend and have been telling all my friends about this gem.

ABSOLUTELY, very polite and patient, SERVICE WAS OUTSTANDING, explained everything and for a…read moreservice which is very unique in this day and age the price was shockingly amazing and the finished product was awesome. Highly recommend!!!!

I love the brand fossil for its simplistic designs of leather bags and watches. So when I found…read morethat there was an outlet store, I was so excited to walk in! The employees there are super sweet and helpful. They asked if we needed anything a few times, and left us to shop. Their deal this 4th of July weekend was 50% off their selection of bags- it's a big selection! Ended up purchasing an all leather women's messenger for $70, originally $183. This store also has a great variety of products that I have never seen in their regular retail stores. However, without the additional 50% off, I would say it is still expensive for this brand. I would definitely come here again!

It was time for a new wristlet/keychain so I came to the outlets to hunt for a new durable and…read morepractically designed one. You'd be surprised, they're hard to find. Finally! Fossil. Score. As soon as I walked in, I spotted my new babe. I don't mean the wristlet. One of the salesmen. Just kidding just kidding actually not really hahaha. I actually did find the PERFECT wristlet there and it was on a great sale. I got it for $21! What was even better was that salesman who checked me out. I mean like checked my wristlet out at the register.... Oh gosh. But I told him he had a lovely voice and he said "Well if we're giving compliments here, you have a gorgeous smile." He then continued to keep talking about things I didn't pay attention to while I smiled cause I was listening to his voice. And he said "I'll just keep talking since you like my voice as long as you keep smiling". He said "See you soon" and I never went back. I hope my wristlet breaks soon.

If I could give 10 stars to this company I would. Due to a pipe leak I had damage to my leather…read morefurniture. I was referred to the Leather Institute by a reliable wood furniture restorer in the area. They come to look at the pieces in need and give you a price. They explain everything and email you a quote. If you want to proceed they have their technicians come out to restore your leather. They are so professional and took every precaution in my house to isolate the room they were working on. They placed plastic around the room and closed in their work area. The process used was so amazing. I look at the furniture everyday and can't believe they saved it. I feel I have brand new furniture. Reasonably priced and so professional. They do office, residential and airplanes. I'm not kidding their product is unbelievable. It's been two months of constant use and 3 dogs all over the pieces, no scratches and wear marks. The color is beautiful and they matched the original hue perfectly.

From the owner: The Leather Institute specialized in the Care, Maintenance, and Restoration of leather. We focus…read moreon the aviation, furniture, and automobile markets. We offer services throughout the US including cleaning, repairs, touch ups, and refinishing. We also manufacture and sell a complete line of leather care products including cleaners, conditioners, and ink removers.