1. Johnsons

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Royston, HRT

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Johnsons

5.0 (1 review)
Open • 8:30 am - 5:30 pm

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13 years ago

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Looksmart

Looksmart

(1 review)

Absolutely horrendous service, I put my gorgeous curtains in to be dry cleaned, these are now…read moreruined. They failed to mention when i took them in, that there was a risk of shrinkage, not just a little, i mean 5 inches! (see the photos! these used to nicely brush along the floor) when i got them back home and hung them up i was devastated, not only had they shrunk significantly but the lining behind now sits below the curtains themselves!! and threads now hang loose below too. The curtains have also now come away at the eyelet (what have they done to cause this much damage?!) These were expensive curtains which stated "professional dry clean only" this is what I did, but professionals they are not. They have come back ruined, I can't see how they could have ruined them this much from dry cleaning, unless they actually put items in the washing machine WORD OF WARNING! CHECK THEIR WEBSITE!! APPARENTLY THEY USE THIRD PARTIES! When i took the curtains back to the dry cleaners to show the manager, the manager was extremely rude in her attitude and look towards me, and offered no sympathy, even while i stood there with my two year old in tow. She decided she didn't like me and clearly thought i was a chancer trying to get money from her, which i can assure you i am not. I just wanted what was fair, but nothing about this company is fair. They refused to pay any money whatsoever to help towards the cost of replacing the curtains, the only offer was a refund of my dry cleaning costs (they accepted responsibility but refused outright to pay towards the cost of new curtains) since when is that right?. Apparently this level of shrinkage is possible, even normal but they fail to mention this to you when you take your items. I guess its also normal to pull the threads, come away at the eye lets and lining to sit longer then curtains themselves? Do not use their services, please spare your treasured items from a terrible company. Absolutely shocking (and they don't care)

Johnsons - laundryservices - Updated October 2026

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