I had an appt yesterday with dr demarino to deal with some recent eye symptoms I was experiencing…read more the dr and her team were excellent, and the whole process was relatively stress-free. I would highly recommend dr demarino and the team at wilmington eye.

No one answers the phone . No one answer s phone even medical record impossible to get on patient…read moreportal. . I am transferring my stuff!

Had an appt w/ Dr Jill Greene First office girl said NC w/…read moremy insurance Called this AM & was quoted several hundred $ WTH Cancelled appt

I was extremely impressed with Wilmington Eye all around. I poked myself in the eye (on brand) and…read moreneeded to get in pretty quickly to see if I scratched it. I just moved to Wilmington in early July, so I hadn't established here yet. I filled out the form online and they called me within an hour to make an appointment. The scheduler was SO nice and accommodating, and she was able to get me into the Scott's Hill location the next morning. When I arrived, I was greeted by the receptionist who was very helpful. When taken back (barely had to wait 5 minutes), the staff was very friendly (and I'm a sensitive eye girlie). I saw Dr. Chad Tisdale, and he was very patient and settled my anxiety. I definitely plan to establish with this group for my annual appointments.

Dr. Scott Tunis was absolutely PHENOMENAL. I could not recommend him enough. He talked me through…read moreevery step, and what to expect. He made me feel comfortable. Truly couldn't have picked a better doctor to perform my procedure.

Do not use Dr. Tunis. I had cataract surgery by him in 2021. Within days of having my 2nd eye done…read moremy vision became blurry and I saw two of everything. I called his office, reported my symptoms and requested to see Dr Tunis. His assistant informed me that he did not follow up with his patients after surgery. She instructed me to see my regular eye doctor. I have seen my regular eye doctor multiple times since and I still have double vision. I've also since had to go to Duke to see a specialist due to the issues I continue to have. I had none of these issues prior to cataract surgery. I realize things can happen, but as a surgeon wouldn't you want to make sure your patient was ok? I'm 56 years old and was told today I will have to have another surgery to attempt to correct my vision. In the meantime I continue to see two of everything. The lack of caring by him and his office staff is just beyond belief.

FIRST: A huge frustration is they don't answer the phone…read more You call and leave messages but they don't return your call. I literally had to stop into one of the locations so I could make an appointment, which should have been a red flag for me. MISS: I had my eyes checked at W/E early 2025 and was given a new prescription for glasses. I only saw the Dr for 5 seconds so he could tell me I needed cataract surgery, everything else was done by a young apathetic technician. I had the glasses made at Costco and they immediately felt wrong. Costco rechecked them said they were to the prescription and sent me back to W/E. W/E checked that the glasses were to the prescription, had a recheck eye test done and said they were correct and I had to get used to them. Tried and tried as I might, I gave up trying to wear the new glasses after extended periods of feeling like I was disoriented in a house of mirrors and went back to the old ones. This year, 2026, I went to my previous place and had my eyes checked and my prescription this year was similar to the last one they did in 2024. I told them I went to W/E last year, 2025, and I was not able to use the glasses. They told me the script from W/E was wrong. I sent all the documents and receipts and copies of prescriptions from the last 3 years to W/E to ask for reimbursement since they gave me the wrong prescription and I can't use the glasses but they declined saying they stand by their erroneous eye exam. Also, during my current eye exam I inquired about the state of the cataracts that were supposedly such an emergency and was told there was no need to have any surgery since they aren't advanced enough for removal. HIT: I did have eyelid surgery to fix my peripheral vision at their surgical center which was not seamless but a better experience than the optical side of the business. They had a difficult time starting the IV and an anesthesiologist had to come out after I requested a Dr to put it in since 4 attempts by the nurses were unsuccessful and I was losing my patience after 3 attempts in my hands. The surgery was fine, I had some concerning issues a few days later and getting through on the phone, and through the endless phone chain, is awful and you still have to leave a message even on the after hours surgery line and wait for someone to call back. I had to have an additional revision in the office after some healing time but that was smooth and now that everything is healed. W/E does not call to see how you are doing after surgery. I have had several outpatient surgeries in the past and the doctors' offices called and followed up several times post surgery before the first post surgical visit. At W/E you feel like you are discharged and on your own with no safety net. BOTTOM LINE: I am not a fan. I told the head of the optical department I would never come back. I will stick to my current eyeglass provider and when/if the time comes for cataract surgery, I will find a place where I feel like a priority.

Free complimentary consult in which a young lady, Kelly, examined my eyes on 4 different machines…read morefor the surgeon to review. I was called a few days later, told I was a candidate and should come back for more tests/exams and to meet Dr Singer. At that time I asked Kelly if there was a cost and was told no charge. At the next consult they were very thorough, more machines and dilated my eyes for the surgeon to take a look. He informed me I had cataracts which would need to be removed and recommended a multi vision lens replacement. None of this alarmed me as I was looking into lens replacement procedures. Met with Dr Springs scheduler and finance person. They do not accept my insurance so I was self pay all the way. Grand total on that day was close to $15k, There were charges for a surgery center. I specifically asked if that total included everything and was told yes. Surgery was scheduled and I paid $180 for steroid drops to take with me. Thoroughly read the paperwork and fine print the next day and had many questions so I attempted to reach out. AI answers and then transfers you to another AI who asks questions to determine where to send you. You are then placed back into the phone system that never answers and subsequently offers you an option for a call back. Call back was in a timely manner, I said what/who I needed and was transferred to the wrong persons vmail. Deep breath on my part and tried again, same process, this time I got the right persons vmail. 10 days go by, meanwhile I attempted contact via text and website to no avail. Day 10 I rcvd call as she wanted to push my surgery date up, she acknowledged I had left a vmail yet did not offer an explanation as to why she hadnt called back before. I grabbed the opportunity to ask her to go over the cost breakdown. There were surgeons cost and charge for an updated lens, ok I get that. Then there was a surgery ctr cost and another lens upgrade cost, why am I paying twice for an updated lens? I then asked about the $750 per eye anaesthesiologist fee on the paperwork that wasn't in the total, her response was that "she didn't see that". When Wilmington Eye removes cataracts they give you anesthesia for the procedure, thus their surgery center and anesthesiologist fees . So now my quote is approximately 17K. I told her I would call back to confirm surgery as by this time I didn't have any level of trust with the cost. I had a consult with Johnson Laser Eye. Night and day experience that review is on their Google page. Fantastic experience! I cancelled my appointment with Wilmington Eye the next day. IMO Wilmington Eye is a revolving door dealing in quantity of quality. Customer service is lacking, and the phone system should be reviewed. To add insult to injury, I have received a bill for $448.43. I can only assume that if you don't have the surgery, they will bill you for the "free" consultation. I do not have the time or energy to dial into that phone system again to discuss this. Needless to say I will not be paying that bill.

Just completed my first exam as a new patient at Catino Eye Care and couldn't be more pleased…read more Excellent and friendly staff. On time appointment. Thorough exam with modern equipment. No pressure to purchase lenses/frames through them but more than willing to show what they had on hand and explain options. Dr. Kelly Catino was both very professional and very cordial. I appreciated the time spent explaining the various exams and results. Catino Eye Care will be my vision care provider of choice in the Wilmington/Hampstead/Topsail area.

Very disappointed in this practice. When I made an appointment 10 weeks ago I was told the eye exam…read morewould be fully covered by Medicare. When i got there and the exam was started I was told the exam would not be covered and if I didn't want to pay for it I could just go home. Wow. No caring for their patients. Extremely disappointed in the attitude at this office. So unfair.

We brought my boyfriend's daughter here bc they took their insurance…read more I don't believe it's a well run place, as the timing from the initial health exam to the time she saw the "doctor" was super long- about an hour. The worst part is they asked us to come early, but did not benefit us in anyway. The manager ended up explaining their process and why the delay so that was helpful. But being there on a Friday night for 2 hours at dinner time was not helpful.

Do not go there. Not good. Waiting for so long. It's not enough people working for them. They…read moreadjust my glasses with out asking me good or not. No times to talk.

Got there with my parents at 215 to be on time for my fathers 230 eye appointment. I walked up to…read moreask why so behind at 250 and the receptionist said they're a" little " behind. Said it might be about 20 more minutes! It's going on over an hour... SMH my parents are older and my mom doesn't do well out with long sitting. Not to mention she was quite rude and unprofessional with explaining having to wait for so long when we were there on time. This is the second bad experience at this place. Unacceptable.

We have no confidence in the services Wilmington Eye provides. Staff is weak on every level. never…read moregot to see the Dr. after 1hour and 45 minute wait no update. Don't let the nice facilities fool you.

The people there are not nice. There is a culture that they are doing you a favor to provide…read moreservice. Long waits, nasty attitudes.

We had an emergency situation. We were given an appointment right away. Our Doctor, Dr. Wynebreak…read morewas absolutely fantastic. The entire staff was excellent. After a multitude of tests the determination required an eye injection. Oh my word! Dr. Wynebreak was so patient and courteous. We were extremely nervous and he completely made a difference. He explained everything in detail spending a vast amount of time. Something you don't always find. No pain experienced with the injection, the vision actually was better immediately and improving daily. We were just so happy to find someone that showed so much compassion. A true southern gentleman from upstate New York! Cape Fear Retinal has another great physician added to their practice. The Kivett's

I am a patient of Dr. Leon Charkoudian. dr. Charkoudian and his entire staff are so well informed,…read morecourteous, knowledgeable, and care so much about their patients that they're caring for. When I go see Dr. Charkoudian, he always explains what he needs to do for me and what the effects could be and he's so concerned about what he is trying to do for his patients! between Dr. Charkoudian and Dr. Polomsky they are both excellent superb they're not just physicians there are human beings who are trying their best to make people better with their sight! If you know of someone or if you happen to have macular degeneration of the eyes, please contact Dr. Charkoudian's office have your eye doctor your regular eye doctor contact them and give you an appointment you'll see some good results! I want a rating of 1 to 10, I give Dr. Charkoudian and his staff a rating of 100 !!! this doctors office is absolutely superb they really care about their patients, and they make you feel at ease when you go in to see the doctor! Mary Southerland