If I could give 6 stars I would. Glenn and his crew are fantastic. We're new to the Tualatin area and we got 4 different quotes. The service JHI offered came out on top, not only for being reasonably priced, but also for their commitment to high quality and customer care. Glen was always on call, and helped walk us through each phase of the process. There was no up selling, or hype, just honest advice and quality work. His team of installers (shout out to Stephen, Joe, and David) were very easy to communicate with and we could tell they took pride in their craft. I highly recommend there services. read more

Everything was fine until I found deep scratches in my newly installed windows. When I called Glenn, the owner, about it I left a message with his office manager, no response from him. I called again, but was told that by now it was too late for them to honor any warranty. Glenn is an interesting person. read more

Glenn and his team do excellent work! I especially appreciated Glenn's business approach: he walked me through what the project would entail - not as a salesman, but as an honest business owner with expert knowledge & experience. He followed up quickly with a reasonable quote and timeline to complete the job. We hired them to replace 2 stationary windows with Milgard single-hung style. A small job that was treated with a great level of attention, detail & care. His team, Stephen & Joe were kind, professional and did a really great job! Elaine kindly alerted us to a promotion Milgard was running that we qualified for & would not have discovered on our own. JHI offers exactly what one expects when hiring professionals for home projects. We are very pleased with their work & highly recommend them! read more

My short and sweet experience with Johnson. I contacted them for a bid to replace a few windows. He arrived on time and instead of providing me a quote, chose to inform me how I could save thousands by NOT using them. He let me know that in my case I should opt to just replace the panes and provided me with the name of the company I should call...(who I did end up using.) He even spent time afterwards explaining the process. Honesty, kindness, and professionalism. read more

Johnson Home Improvement recently installed some windows on our residence. Glenn's guidance through the selection process was professional and informative. The office staff was always helpful and understanding. The installation crew was the absolute best. Overall a wonderful experience, and a great product. read more

I have been 100% satisfied with Johnson Home Improvement and their work. Over the course of 3 projects I had all the windows in my house replaced and I was very impressed. They are a busy company and with COVID supply chains, the timeline for the windows were longer than initially planned, but they were communicative about the project dates. The most recent project went several days longer than they had planned because of how the builder of my house had insulated the windows with spray foam, but they were kind enough to not add a surcharge to the project. The finish work is beautiful and they always leave the workspaces completely clean. Also, because Milgard gives them a lifetime warranty with the windows, they even came out later and replaced a broken pane when a different contractor caused a chip in the window. read more

They were actually on their way to our house to do their work...on the way there, they cut me off and were rude about it. I don't know if they notice it was me on the road but afterwards I am not sure why they didn't finish the job. :( read more

Glen was just out and fixed our retractable screen door... that I thought was going to have to be replaced at a huge cost. No charge. Yeah! Everyone has been very helpful, from the first phone call, to referrals to Milgard service department to timely arrival for home visit. I'll definitely call them again for any window or door needs that we have. read more

We hadn't decided whether we wanted a few or all of our windows replaced. Glenn's quote was clearly itemized with all our options to help us make the decision. There were no hidden fees or surprises and the pricing was competitive. Glenn addressed all of our concerns and was always available to talk to us if we had additional questions. We ended up getting seven new windows and a patio door. Darrel did the installation. He's a perfectionist who knows his craft and is an extremely hard worker. He was careful around our landscaping and very responsible about making sure our cats didn't escape. Everything was tidy when he left each day. We couldn't be more pleased. The new windows have really brightened up our house and made it look 10 years younger! Overall, our experience with Johnson Home Improvement was very positive from quote to finish. read more

We had Johns Home Improvement replace all our windows and sliding glass doors and have never been happier with a company. They were very knowledgeable, spent plenty of time with us showing all of their options. They were great to work with. Started the job when they said they were going to. Took 8 days like they said from the get go. Cleaned up everything every night. They never left a bit of mess behind. We have had a lot of improvements thru the years and have never been treated better. The company and all the workers make you feel like they really care. I will be recommend this company to anybody I know that will be replacing their windows and doors. B @ M Tigard, Or read more

JHI made and canceled *two* appointments because it wasn't worth their time to come repair only one Milgard window whose insulated seal had failed. Not a happy camper -- they came out less than a year ago when I had two windows needing repair, it took all of five minutes to take measurements and another five to install. They canceled this morning (day of appt) after speaking to me less than an hour before when they had asked to reschedule to a slightly later time today. read more

They did a great job replacing our sliding patio door. Glenn is very knowledgeable about the available options. The crew arrived on time and quickly installed the door level and square. They installed trim that fits precisely and is neatly caulked. The final result looks great! read more

We have a sliding glass door that became very hard to open. We could see the "track" was out of alignment somehow. Although we tried to fix it ourselves we had no luck. It is a Milgard brand door so we found Johnson Home Improvement on Angie's List. Glen came out right away, fixed it in about 20 minutes and did not charge. He said just remember us for the next project. We definitely will! read more

Purchased a new (to us) house that had a number of original windows from the 50s. Had the standard few companies out to do quotes and talk about options. One of my prime concerns was minimizing sound transmission facing the front street. Every other company that came out and quoted immediately suggested triple pane. Every piece of research I did including information straight from window manufacturers suggested thicker glass on double panes was a superior sound break compared to triple pane glass. When I asked Glenn he was the only one that proposed double pane over triple pane. From the time Glenn (the owner) came out and did a walk around and measure to prepare there quote I was thoroughly impressed. He didn't give me any pressured sales tactics - he asked me for my business and walked through why he was a good option without speaking ill of any competitors or promising things he couldn't deliver. Their price point came back right in line (on the low side) of all of my options and their quote included highend Milgard Tuscany windows vs less known options from other companies - a clear value proposition winner. Glenn returned again to confirm his window measurements after we agreed to have them perform the work - he thoroughly walked through options like casing sizing (bullnose vs rounded) and explained how a few things would come out because of some existing window separations. Through the whole process he was always easy to talk to, helpful and beyond friendly. We waited a bit for windows and an install time. Their office manager was always easily reached and happy to answer scheduling questions. An earlier install time came up and she called & emailed me to see if it would work - it was perfect timing. Install day finally comes (only six paragraphs later!) and two friendly gentleman arrive at 9am and got to work. I left for work and when I returned about 5PM I couldn't tell they had been there - absolutely spotless inside and out from the windows they had replaced - all that was left were beautiful new windows - WOW! What an improvement! The next day they returned and installed the last two larger windows (one was 11.5ft across and with the thick glass a total monster) - these are the two that Glenn had explained about some edges showing from a divider being removed - results were better than he had described and the windows look like they've always been there - beyond flawless installation. Through the whole process there was strong communication - something I really appreciate from a service provider. The small things really added up too - we didn't just get an envelope with a quote from them - we received a packet with references, information about the proposed windows, their warranty, etc. After completion we received another packet with warranty information, a completed EnergyTrust rebate mailer and care and cleaning instructions. These folks are the rare ones that under promise and over deliver in every way. I can't say enough good things about them or recommend them enough. When I need windows again they will be the only number I call. read more

We found Johnson Home Improvement through Yelp and contacted them based on the number of positive reviews. This was their busy season and we had to schedule an estimate about a week in advance but we understood that summer is busy. The estimator is also the owner of the company and we found him to be informative and pleasant. He came on a Wednesday and explained that because they were so busy we would not see the estimate until Friday or at the latest Monday. By the end of the day Monday we had not seen the estimate and on Tuesday we called several times without answer and then emailed the company. We received a return email from a receptionist (who was very pleasant each time we interacted) informing us that we would receive an estimate later in the day which we did. The estimate was more than the two we had received before it, but was still in line with what we expected the project could cost. Our plan was to obtain 1-2 more estimates, compare them carefully and make our choice. We wrote back to the owner and explained that other estimates were lower and that one agreed to some trim work that was not covered in the Johnson estimate. We sent a copy of the other estimate to show that our claim was accurate. The owner wrote back and informed us that once they write an estimate they do not negotiate prices and we respected his position. We asked if they would consider including the small amount of additional trim work specified in the other estimate and they agreed. At this point all signs pointed to using this company- good reviews, positive experience with owner and price that was slightly higher than others but close enough we were satisfied. The next day I emailed the company back informing them of the status of our project, that we had one more estimate that had been scheduled in advance and that afterwards we would make our selection. We understand that estimates and communication take time and we wanted the company to know where we stood. The next morning we received an email from the owner which said "When I agreed to your request regarding the additional work at my expense, I assumed we were moving forward with your window project. Considering that is not the case, I am going to withdraw my proposal at this time." Quite confused, I called the company (no answer) and followed up with an email which stated, "We have attempted, in each case with good intentions to clarify the price and scope of the window project estimates provided by you and each contractor. When spending over 10,000 dollars, it makes sense to know precisely what each company offers and what they don't offer so we can make the best choice... I am having trouble understanding how [asking about additional trim work] indicated to you that we had selected Johnson for our project and I apologize if the confusion was on my end. After we received the final estimate we planned to make our selection... Does this mean that Johnson is not interested in this project?" I followed up with another phone message a day later but never heard back from anyone at Johnson Home Improvement. I made one last attempt to call the next day, left another message but did not receive a return call. There are a lot of positive reviews for this company online and in general we really try to give folks the benefit of the doubt, but our experience with Johnson Home Improvement was confusing and in the end, disappointing. Communication is challenging- we made 8-10 calls over the course of 2 weeks and only had a person answer once. Emails were not answered promptly (although except for the last one, they were answered). After the "withdraw my proposal" email, and subsequent misunderstanding, we did not have any calls or emails returned. We communicated honestly and in good faith, spent considerably time trying to clarify the proposal. In the end it just feels like it should not be this hard to spend over 10,000 dollars. read more

I live on a very busy street and was looking for window solutions. We found that Milgard had a quiet line series of windows and suggested we call Johnson Home improvement. Glenn came out and to give us an estimate and I have to say he is such a nice guy. After some time of figuring out if we wanted to spend the money on the Quiet Line windows we decided to go for it. The installer just came out and was very nice and respectful making sure to cover the inside where the windows were getting replace as to not get dirt inside and once the job was completed, you could not even tell that someone had been out to replace my windows other than the fact that I had nice new windows installed. After a night of sleeping I have to say they are worth it! Thanks so much. I will for sure have them work on the other windows that need replaced in the future and will recommend Johnson Home Improvement to anyone. read more

We had Johnson Home Improvement replaced 2 windows and install a French style door in to replace our sliding patio door. Dealing with Glen, the owner, was a very pleasant experience. He showed me the windows and door we would be getting and described what it would look like after they were installed. What he described is exactly what we got and we are very happy. The installers had some difficulty with the French door because our opening was not square but it came out very good. There was a problem with the lock on the French style door and it did not come with the retractable screen that we ordered. Glen called Milgard and had these problems fixed quickly. We would buy from Johnson Home Improvement again because their customer service is top notched. read more

Excellent product and excellent install crew. Glenn's estimate was very fair and I am very pleased. The install crew was superior. They had to work in high heat, with a few wasps flying around, and deal with old crappy vinyl siding. They never complained once, well not that I heard anyway, clean up was also excellent. I am very satisfied, and that's rare! read more

Just had brand new windows installed and couldn't be happier with the quality, workmanship and overall process. Knowing nothing about windows, I attended a window seminar advertised in the Oregonian at the Milgard factory and heard the details of installation from Glenn Johnson of Johnson Home Improvement. I learned so much from the seminar. Afterwards, I visited several other windows manufacturers and installers and never got anywhere near the level service or price offered by Glenn. Glenn came to our home twice to measure and then we ordered the windows. His brother, Peter, was the installer. He worked efficiently and cleanly. Our old house is so much warmer and looks so much better. We've had lots of compliments from our neighbors. We are so happy with our new windows, Glenn and Johnson Home Improvement. read more

The windows are good but the communication/service is very poor. From confirming the install date to replacing a flawed screen, I have been the one to initiate the communication. I'm still waiting - 5 months after install - for my flawed screen to be replaced. If I wouldn't have made the call myself to follow up, I would never hear back. All I get is excuses and promises for follow up but nothing is getting done. No, it's not the biggest job or the biggest problem but I believe a company should at the very least communicate and follow through with the customer and complete the job. New windows are a high dollar investment. read more

We have used Johnson's to install new windows in our entire house and were very pleased. We recommended them to two neighbors who were also very pleased. Recently one window developed a leak. We called the owner, Glenn, who called back immediately and came over. We tried to find the source of the leak, when it appeared not to be at the window site. Glenn said it doesn't matter as he guarantees his work. He came back the next day with two of his crew and supervised them to cover every possible area where water might get it. This is really backing what you do. In addition, the Office Manager, Laura, is sharp, and a pleasure deal with. We give them Five stars. read more