Sent a bad transmission,that didn't alow my car to move,on it's 1st day being installed in my car…read more Had the shop ship one back,now the 2nd transmission they sent is starting to show problems as well. And I only had the tranmission in my car for 3days..SMH,

From the owner: LKQ offers an extensive nationwide inventory of recycled OE, reconditioned, remanufactured,…read morerefurbished, new aftermarket and OE replacement parts, through its Keystone Automotive locations, for your automotive and truck repair needs. Whether youre looking for Door Assemblies, Mirrors, Head and Tail Lamps, Bumper Assemblies, Fenders, Hoods, Wheels and more, LKQ has the parts, paint and supplies you need to get the job done.

This is, without question, the worst salvage yard we have ever dealt with…read more A customer needed a new engine. They located one from Bob's and we went to inspect it. The engine appeared to be in okay physical condition, still in the vehicle. After speaking with the staff about their warranty process, we were left uneasy. They said if we knew what we were doing, then we wouldn't have to warranty it. The customer desperately needed the engine, so they purchased it for $500 plus tax and a $50 refundable core charge. The yard did not provide us extensive warranty information until after the engine was purchased. They only accept cash as payment, so there is no possible recourse for denied warranty outside of small claims court. When they do accept a warranty, they reserve the right to apply a discretionary 50% restock fee. Here is the complete warranty information provided on the invoice: "30 day warranty on this engine. Must be installed within 48 hours. Not responsible for customer error or abuse. Must have new: oil, filter, gaskets, water pump, oil pump, seals, timing belt or chain, gears, and tensioner, spark plugs, wires, belts, hoses, radiator, and antifreeze. Change induction as necessary. Aftermarket or racing parts are not to be added. All receipts for above parts must be shown or warranty is void. Pulling engine prior to contacting us will void warranty. Contact us with tags and receipt of part. $20 fee will apply if core is not drained before being returned." Some of these requirements are reasonable, but others are not. We were unable to install this engine for the customer within 48 hours due to scheduling. 48 hours is also not enough time for the necessary replacement warranty parts to arrive in the mail, especially when that information was not wholly communicated by Bob's to us prior to purchasing. Once the engine was picked up and brought to our shop, the timing cover, valve cover, and A/C mounting bracket were newly damaged or broken, evidently during the removal process, parts which we then had to replace or swap. We fully serviced the engine prior to install. Outside of the long block internals, we replaced or swapped almost every part on the engine with brand new parts or known working parts. Once installed, the engine started right up and ran great. But, after several days, the customer noticed their coolant level was decreasing with no physical leaks. There were signs of air escaping into the cooling system, possibly indicating a blown head gasket or other internal leak. The customer has been routinely adding coolant to keep the vehicle driving and prevent overheating. We do not claim that Bob's knowingly sold the customer a defective engine, but their rude staff, careless removal process, unprotected purchases, and overbearing warranty demands leave much lacking from our viewpoint. We also did not bother contacting Bob's about warranty after the problem became apparent, because the customer could not afford to replace the engine again, needed the vehicle for work, and because of the warranty requirements which could be voided at the yards own discretion. We have advised our customer to run the engine as long as it lasts, and to be on the lookout for a spare replacement. We should have paid more attention to similar reviews from other Bob's customers. Their business review responses speak for themselves. We will never advise another customer to purchase parts from here.

"Bob" is absolutely THE rudest guy I've ever encountered in business dealings! I do NOT recommend!…read moreHe wanted to give me what he wanted me to have, as opposed to listening and providing the part I needed!

The phone service terrible part failed within the warranty parameters still gave me trouble, then…read morecould not provide another part Definitely not a parts place for me

Didn't have what I needed, but knew what it was and was able to tell me where to get it. Solid…read moreplace in my book!

I have stopped in here a couple of times for minor items like wiper blades or tire valve caps…read more Both times, the items were easy to locate and checkout was handled quickly. I haven't had to ask the staff for help, but they seemed friendly in my minimal interaction with them. This is a fairly convenient auto parts store for me to visit, so I plan to continue to use it.

I would be lost without the fantastic staff at this location. Knowledgeable and fast at finding…read morewhat I need. I have never had a bad experience and I shop here often.

These guys are some really good parts people. I had looked for a part everywhere called these guys…read moreand they had what I needed right on the shelf. Also the part was made in USA where as everyone else had cheap made in China parts which they had to order. From now on I know who to call first.