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    Johnson Auto Salvage

    1.0 (1 review)
    Open 8:30 am - 2:00 pm
    Updated 2 weeks ago

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    2 years ago

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    Bob's Auto Salvage

    Bob's Auto Salvage

    (3 reviews)

    This is, without question, the worst salvage yard we have ever dealt with…read more A customer needed a new engine. They located one from Bob's and we went to inspect it. The engine appeared to be in okay physical condition, still in the vehicle. After speaking with the staff about their warranty process, we were left uneasy. They said if we knew what we were doing, then we wouldn't have to warranty it. The customer desperately needed the engine, so they purchased it for $500 plus tax and a $50 refundable core charge. The yard did not provide us extensive warranty information until after the engine was purchased. They only accept cash as payment, so there is no possible recourse for denied warranty outside of small claims court. When they do accept a warranty, they reserve the right to apply a discretionary 50% restock fee. Here is the complete warranty information provided on the invoice: "30 day warranty on this engine. Must be installed within 48 hours. Not responsible for customer error or abuse. Must have new: oil, filter, gaskets, water pump, oil pump, seals, timing belt or chain, gears, and tensioner, spark plugs, wires, belts, hoses, radiator, and antifreeze. Change induction as necessary. Aftermarket or racing parts are not to be added. All receipts for above parts must be shown or warranty is void. Pulling engine prior to contacting us will void warranty. Contact us with tags and receipt of part. $20 fee will apply if core is not drained before being returned." Some of these requirements are reasonable, but others are not. We were unable to install this engine for the customer within 48 hours due to scheduling. 48 hours is also not enough time for the necessary replacement warranty parts to arrive in the mail, especially when that information was not wholly communicated by Bob's to us prior to purchasing. Once the engine was picked up and brought to our shop, the timing cover, valve cover, and A/C mounting bracket were newly damaged or broken, evidently during the removal process, parts which we then had to replace or swap. We fully serviced the engine prior to install. Outside of the long block internals, we replaced or swapped almost every part on the engine with brand new parts or known working parts. Once installed, the engine started right up and ran great. But, after several days, the customer noticed their coolant level was decreasing with no physical leaks. There were signs of air escaping into the cooling system, possibly indicating a blown head gasket or other internal leak. The customer has been routinely adding coolant to keep the vehicle driving and prevent overheating. We do not claim that Bob's knowingly sold the customer a defective engine, but their rude staff, careless removal process, unprotected purchases, and overbearing warranty demands leave much lacking from our viewpoint. We also did not bother contacting Bob's about warranty after the problem became apparent, because the customer could not afford to replace the engine again, needed the vehicle for work, and because of the warranty requirements which could be voided at the yards own discretion. We have advised our customer to run the engine as long as it lasts, and to be on the lookout for a spare replacement. We should have paid more attention to similar reviews from other Bob's customers. Their business review responses speak for themselves. We will never advise another customer to purchase parts from here.

    "Bob" is absolutely THE rudest guy I've ever encountered in business dealings! I do NOT recommend!…read moreHe wanted to give me what he wanted me to have, as opposed to listening and providing the part I needed!

    Johnson Auto Salvage - autopartssupplies - Updated May 2026

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