Dear Service Manager,…read more I am writing to formally express my frustration and disappointment regarding the service I received from the service department at Monken's Automotive. I brought my vehicle in for repair on March 20th because it was having issues shifting properly and struggling to accelerate. My father is currently on hospice, so having reliable transportation is extremely important for me right now so that I can travel to see him during this difficult time. Last week I received a call from your service department informing me that my vehicle was finished and ready for pickup. However, the moment I put the vehicle in drive, it immediately began jerking, struggling to move, and failing to shift correctly -- the exact same issue I originally brought it in to have repaired. I immediately returned to the service department and asked if anyone had actually test-driven my vehicle before calling me to pick it up. Ethan informed me that the vehicle did not have enough gas for a test drive. However, the vehicle still had approximately 40 miles of fuel remaining. Regardless, anyone moving the car from the service area to the parking lot should have been able to recognize that the transmission was not shifting properly. Despite the repair not resolving the issue, I was still charged $900. As of today, I am still without a properly functioning vehicle during an extremely difficult time in my life when I need it most. This situation is unacceptable. I trusted your service department to properly diagnose and repair my vehicle. Instead, I was charged a significant amount of money and given back a vehicle with the same unresolved problem. I am respectfully requesting that management review this situation immediately and provide a resolution. At this point, I believe it is reasonable to request either a proper repair at no additional cost or reimbursement for the $900 charge, given that the original issue was not resolved. I would appreciate someone contacting me as soon as possible to discuss how this situation will be corrected. Sincerely, Angelica Garcia

I worked with JJ on trading in and purchasing a vehicle. From the initial availability to…read morediscussing extended warranty and financing, he was a pleasure all the way around. Stayed in communication, never pressured me into a sale and was very transparent. Just a really personable guy that wants to see you get into the right vehicle. It can be an intimidating and overwhelming process to purchase a new vehicles these days and I walked out of several larger dealerships in the area before I found JJ and the entire Monken staff. I can't recommend them enough. JJ, CJ, and Bob were all absolutely fantastic!

Gave me the best price in town on towing and repairs. He did almost twice the work for half the…read moreprice!! He is very knowledgeable and won't just over charge you on labor cost.

Great job! We had engine problem and were stuck at rest stop. Jason came out ran a diagnostic and…read moredrove it after reviewing things. He was there within an hour and done within an hour. So pleasant. Turned out to be a gas issue and all is well. I feel very blessed to have him enter my world. Thanks again.

In the middle of a roadtrip our radiator busted. Luckily we stopped at autozone and ran into a…read moremechanic from here. He got us fixed up and back on the road in less than two hours!! Great service and people.

Honest, reasonable and they don't take forever like some places!read more

Ed has worked on my Mariner and Pickup for 3 years now whenever they break. He always fixes them…read morequickly and I feel the price is very fair. I would recommend him to all my friends.

Gregg has been taking care of my sister's car for quite some time now and is very thorough, fair,…read morehelpful and considerate. He has gone "above and beyond" to help my sister during a recent situation and our family appreciates his help! Please, do not hesitate to use Ritter's Auto shop for your auto maintenance - they are outstanding!

This place was an oasis in a desert! They were the nicest people I've ever had to deal with in a…read morecrisis!! They not only took care of my daughters vehicle, which was mine btw, they drove them 37 miles to rent a car so they could continue on there journey to my father's memorial in Arkansas. They were very thorough and did a great job replacing my rim and helping my daughters when I was not able to. I would recommend them to everyone who needs somebody that they can trust! Greg treated my girls like they were family!!!

My service provider Jesse is a gift from God.my spare was not fitting properly. He was able to find…read moreme a solution. I 70 drivers please use this service . 100 percent recommended Just a traveling nurse who knows the importance of timely service.

Jesse was dispatched through my road side assistance to help me with a flat tire on the side of the…read morehighway. He had to drive over 40 miles to get to where me and my kids were. He responded to the request and showed up as quickly as he could. He was incredibly patient and kind to a stressed out mom stuck on the side of the road hours from home. After switching out the tire for the spare along a busy highway, in the dark, and making sure the spare had enough air - he made it so we had space to get back on the highway with all the traffic and then stayed behind us till we hit the next exit. There are no words to describe how thankful I am that Jesse responded to the roadside assistance request tonight. Thank you so much for helping get us to safety and for the recommendation on a place to call for tires in the morning.

We were driving through town, gassed up at a local gas station and one of our tires had a nail in…read moreit. It was a Saturday and when we arrived at Rock Bottom Jimmy said they were closed but he would be happy to fix the tire. Thirty minutes later we were on the road again and the charge was minimal. if you are ever near Vandalia, IL, be sure to stop at Rock Bottom Tires for any tire needs - Jimmy will take care of you!

I had a flat tire yesterday about 20 miles out of Vandalia. A Good Samaritan, David, stopped and…read morechanged my tire. He suggested I go to Rock Bottom Tire to get it fixed. Danny was so kind and was able to get me back on the road pretty quickly. Great customer service. Would highly recommend them if you are in the area.

Want fuel, and not a store of junk?…read more This is the place! Pay with cash and get a $.03 discount. Attendants are nice and always friendly. Usually they also have the lowest price in town, even without their discount!