Okay. So I received a coupon $25 off. That location was booked. So I drove to another. Asst…read moremanager, gave me the deal. Great. I get high mileage synthetic. $75. Well he says I need a knew filter. Okay I'll do it. Well when all was done someone forgot to put a hose back on and my car acted like it wanted to stahl. It was a little annoying... and some guy who I didn't even see working in my car came over to fix the issue... but they were just gonna let me drive away... the car is acting like it wants to stahl... attendant... huh... me: shuddering, Attendant: huh?... looks back at another guy he says it's sounds like it's gonna stahl. I don't know. $81 dollars for an oil change... it's cheaper at the dealership.

Still unhappy about my oil change experience. They broke…read moreoff my dipstick handle. Then acted like it wasn't a big deal. I had to call around all the parts stores and junk Yards to find a solution. Texas oil change guys are nice

Everyone was very friendly and patient despite the weather being one of the hottest days of the…read moreyear! The manager was very considerate and had me pull up extra close to the gate to ensure that I wasn't in the direct sunlight, I hadn't even thought about that!

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Cuyahoga Falls.

BEWARE -- Take 5 is a scam! I was told my coolant was mostly water and recommended a flush. Had the…read moreflush done and was back in 3 days because my car overheated and shut down. I had to go back every 2 days to get my reservoir refilled. At visit #6, after 13 days, they wanted to complete a reflush because they knew something was wrong. Within an hour and a half of my car being in the driveway after the reflush, I had antifreeze all over my driveway. Took it back the next day and found out from the new manager that the initial flush should never have been recommended. My car didn't need it only had 67k miles on it. Buicks don't need the first flush until 100k miles. I NEVER had any issues with my car until Take 5 touched it. Sales and new manager both agreed that they did something wrong. The previous manager was the technician; he was on his way out the door and just didn't care. He should have caught not doing the flush and his careless attitude damaged my car. After 7th visit of having coolant added in 2 weeks, the new manager called the district manager, and I was told to call and file a claim, which I did that day. A few days later, my claim got denied because they said "they did the service I paid for". I did NOT pay for a service to be done wrong and I did not pay for Take 5 to damage my car. Now, instead of owning up to your mistake, I had to go through all this hassle. My car was not drivable therefor I was not able to get to work. I had to call the dealership to get it in, which took another week of no car, and when I dropped it off coolant was pouring our of underneath my car in the dealership parking lot. I had to pay Take 5 $150 for them to damage my car and another $1500.00 in repairs. Pay the extra money and go to a dealership if you are not able to do the work yourself. Don't get scammed by Take 5's unethical practices.

Take 5 oil change place in Akron....they showed me the underside of my radiator cap to demonstrate…read morethat I had hardly any coolant left in there (that isn't how its checked) and that my engine was going to "blow up" and that i better get it flushed and replenished and then "misunderstood" when I told him what level of service I asked for and "accidentally" gave me a more expensive option. Granted, i pointed out their "error" and wouldn't pay for the higher tier... And ignored coolant comment in the interest of conserving my energy..... . be careful out there..

I stopped at the valvoline in Cuyahoga falls to get my oil changed and about 15 mins later 5 lights…read morewere on. I swung by here and everyone headed to my car to help! Within 2 mins I was fixed up and ready to go. Not one comment about we didn't do this not our fault but truly gentlemen willing and able to help however they could! Highly recommend!

Edit: 8/16/24 - I emailed Valvoline customer service as they requested on 8/4/24 and again on…read more8/12/24 and never received a response - either time. Why respond to this post if you genuinely don't care about your customers? To make it worse? I'll update if they do respond. We drove up from Florida to visit family - as we do several times a year - and realized it was time for an oil change. We chose this location based on ratings and proximity to where our family reside. Huge mistake! While we were in line, we noticed a pregnant female extremely upset because the tech caused "$7,000 in damage to her car" and the store refused to make it right. They were telling her to leave the store because she was causing a scene - that should have been the red flag we needed. But it wasn't my business and I don't know the entire story. We paid for full syn oil change + tire rotation, and asked them to air up the tires in our brand new 2024 Subaru to which they agreed. I noticed while they were rotating the tires in our AWD vehicle that they did not do so in diagonal pattern as is the correct way. I pointed it out and the lead guy on site. Manager? Said "that's how we always do it." So instead of apologizing, or better yet, knowing how to properly perform a service they charge $30 for, he profers a lame excuse. They did agree to correct their mistake. How many unsuspecting vehicle owners have they done this to if it's how they always do it? This can lead to blowouts and unexpected accidents in the future!! So I get in the car because "it's all done," and I asked if they filled the tires with air as we had one that was very low. He tells me yes and that the fluids were topped off, tires were rotated and oil was changed. I turned the car on and the tire sensor was still on indicating it wasn't done. He says "they must have forgotten." So they finally air up the tires, I pay $112 and head on my way. I get home and pop the hood and notice they didn't top off ANY of the fluids, not only that but all of my after market metal valve stem covers were missing. We had to buy new fluids to top them off and just purchased new stem covers on Amazon. Highly disappointed in unprofessionalism, dishonesty and severe lack of customer service. I'd love to speak to the owner should they be interested in reaching out for more info.

Love the service this store offers. The manager Jake is very professional and cares about the…read morecustomer. I won't go anywhere else to service my car.

couldn't have done better! What I thought was a failed brake master cylinder they determined was…read morerusted&frozen front calipers . Alex and his pro mechanic replaced both front rotors, calipers and pad sets in one morning at VERY reasonable prices for all parts and labor! 5 Stars - DEFINITELY RECOMMEND!!!

Need an honest mechanic? Look no further. Steve is top notch. I always know what I am getting when…read moreI walk in the door. My family has been going Shaws for years and you get nothing but quality work. He isn't going to sell you something you don't need. Trusted and in business for years!

Disappointing workmanship, poor customer service, and over-inflated repair quotes…read more I've been waiting over a month to hear back from the owner on two failed attempts at replacing the AC compressor. This has put me in a awkward position that I've never been in before. I've never had a mechanic fail to properly fix something once, let alone twice. I asked for a refund, or at least have the owner call me. At this point, I've been given zero explanation of the breakdown of why this is happening. Every time I call they just rushed say "bring it back, we'll order another one." Why should I bring it back if they keep not fixing it? To make matters worse, before their ac repairs failed me and they were still in my good graces, I asked them to inspect my wheel bearings and suspension because I was hearing a noise. I was emailed a $2,700 estimate to replace all four wheel bearings (12 hrs labor). After a hard pass, I proceeded to get two more quotes from two trusted shops. Both came back at $1800 with 6-8 hours of labor, same work. I tried giving Shaw a chance, because finding a trusted local mechanic is genuinely challenging. So, I emailed the owner and asked why their wheel bearing quote was so much higher. His response boiled down to "we pride ourselves in our work" and, "essentially, times are tough." Additionally, it's been incredibly insulting to have left multiple messages with multiple office staff and being told each time the owner will call you back when he gets in today. It's an abysmal service point to wonder, is the message not being cared to be delivered? Or, is it not being cared to be returned? Given my personal experience there, I'm not sure where the quality work is to take pride in or, how times will be getting any less tough if you're taking people's money and not properly fixing people's vehicles.

Jim's Auto is a great shop. They scheduled an appointment for me and let me know what needed fixed…read more They gave me good information as well. I had things that needed fixed to pass E-Check. They also saved me a bunch of money by getting what needed fixed now to pass E-Check. They kept me informed of the progress and had my car back the same day. Highly recommend them.

Dont lie. Was told several things needed fixed, i took to another mechanic, nothing was wrong…read more Saved me $400.00. That was 5 years ago. Still wont go back.

This review is from my boyfriend regarding our family experience with Midas:…read more The Midas in Cuyahoga Falls turned out to be a true hidden gem. My girlfriend's battery died and they replaced it that very day. My father also had a good experience getting his oil changed and tires rotated there. I've worked with Jason and Adam, who both are incredibly personable and informative when it comes to keeping your car on the road. I knew I needed to have my tires replaced and front brakes replaced along with my oil changed. Midas confirmed that and the quote was exceptional. I even called my dealership and a few tire places around to compare prices. If you live in Cuyahoga Falls this is the place to go. I take customer service very seriously because my field of work is customer service based.

I would definitely recommend this Midas location to anyone! I just needed an oil change but they…read morealso did a thorough inspection of everything else! They let me know about the level of wear on my tires and brake pads and about when I should expect to change them. The manager, Mike was extremely professional and took the time to explain everything and answer all of my questions, even though they were extremely busy! He made me feel like a valued customer!

Thanks to the team at NTB. Matt, Robert, and Mike did an excellent job. They did a thorough…read moreinspection on my vehicle ensuring that I received the proper tires for my vehicle and also checked to see if I needed an alignment. What I appreciated the most is they explained their process and honored future discounts.

Went in to have all four charge change the next day. I had a tire air light on. Coming to find out…read morethey broke a valve and did not put it in or replace it and the lug nut that they replaced was broken as well. I asked for some sort of explanation to their negligence and they denied all doing

Reliable, easy to make an appointment, nice area, friendly, helpful Great value. Great mechanicread more

Fix It With Fred is a phenomenal auto service business. 100% transparent, their prices are…read moreamazing, their attention to detail is second to none. I have taken my cars to Fred for over 20 years. I drove my 2006 Elantra to 304,000 miles, mainly because Fred maintained it for most of its life. My 2023 Elantra has 50k on it and was recently serviced by Fred. I had a fuel induction/injector cleaning service (I think that is what it is called lol) and the car is running as good as the day it was brand new. I highly recommend Fred and his crew. They are amazing and their prices are fantastic.