How Can A Store Owner treat people like this and get away with it? Shameful!!!
Owner: John Van Teunenbroek
Today I stopped into John's Van No Frills Grocery Store, located 50 Davis Drive, ( York Town Square ) on the corner of Yonge Street and Davis Drive)Newmarket, Ontario L3Y 2M7 to pick a few items.
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I fell on the store after purchasing my groceries. I had fallen on dirty floors at the cashier counter. When I fell, I fell pretty hard on their ceramic covered cement floors. I believe strawberries were on the floors. Very dirty floor area around the cashier.
The cashier, Cathy D. ( as per my receipt) did not acknowledge my fall. She continued with her business, well I was still trying to pick up myself.
I kind-hearted customer from the next counter over who was packaging her groceries, lent her hand to me, however the fall was awful. No need to go into details now, however, after five minutes trying to get up, I went over a youngster and told her, that she needs to call someone to clean up the floor. There's fruit a the floor. Obviously she listened. At this point, I called my husband at his work.
I asked a young chap to page the store manager, she came smiling, I was in pain.
****I told her the story about my fall. She told me the owner of the store was in , and she would go get him to speak to me. She returned---
****She told me , John Van will not see me. She told me that he told her , to tell me, that he was sorry for my fall. He would NOT even come and speak with me.
****This is absolutely positively ignorance !!!
Number 1. The gall that he is the owner of the store, who thought he was too good and to dismiss me, was horrible.
Number 2. The inappropriateness to think that , he couldn't care less on people's shopping experience in his store , is of the greatest ignorance and extremely unkind gestures of all kinds. He is NOT a good owner and should be monitored by the head office.
****I drove myself to the Police Department right afterwards. I hope the outcome will benefit other customers who shop in this location. I spoke of this lack of mindfulness of a business owner.
Public please be aware of this location. Do not allow owners of any business to get away with not addressing incidents that happen on their premises. As customers, we spend our money on the products, which ,of course we need, however, if we have accidents on their premises - we are very important too. We must report these incidents going to the proper channels because John Van did not feel that my fall at his premises was worthy of his attention. Who does he think he is?
****I have been in this store twice maybe, I was at the plaza for a few moments and I will NEVER walk into this location again.
I could have gone to any other grocery store near home. I have been a resident of York Region and Simcoe for over 30 years. This is certainly the first " act of ignorance " I have seen at a grocery store establishment.
The Literary Term, " Killing two birds with one stone" well, I won't try to save time and go do anything because it's convenient.
But, just think, this would have happened to anyone else. Absolutely sad!!!
Unfortunately, This John Van's No Frills Grocery store makes the other owners of the No Frills Franchise looks horribly bad. He should be disciplined to the most severe as a Business owner in our York Regional area. The Chambers of Commerce, and The Business Association along with Better Business Association along with the Municipal government offices of the York Regional Area and the Health and Safety Board and plus offices.
This lesson learned for everyone out there.
#heatingpadtonight
#65 year old senior
#HORRIBLE management
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