I don't write reviews often, but this experience absolutely deserves one…read more From the moment I walked in, the customer service was exceptional--kind, professional, and genuinely respectful. I never once felt talked down to or rushed, which can honestly be rare in automotive situations. What impressed me most was how clearly they explained everything. They took the time to walk me through what was going on, what my options were, and what actually needed to be done (without trying to upsell anything unnecessary). That level of transparency builds immediate trust. They got me in and out exactly when they said they would, and the pricing was more than fair for the quality of service. If you're someone who wants to feel confident you're being treated honestly and respectfully--this is the place. I'll absolutely be coming back and recommending them to others.

Wow, an honest and fair vehicle mechanic, such a rare thing these days. Try them out. Highly…read morerecommended.

Brought my '93 K-2500 ext. cab pickup in the previous week to get a rear differential gasket…read morereplace and oil change and for a mount piece for the engine oil filter, both of which were leaking. Got it back after a few short days and will be getting some further work done as time goes on. This truck had belonged to my former landlord whereupon his daughter sold it to me as the old boy had gone to a retirement facility. In his later years maintenance and repairs had been let go but being sturdy and strong running, I bought it and am slowly bringing it up to snuff and it is good in the event I should need to do any long distance traveling with it. . Attended the new shop opening, located just off I-25 and Colorado route 66, where I met Mr. Maggio's family and some of the other customers who call Hands On Autotech their home for vehicle repair and servicing. I first went there based on the recommendation of the Martino troubleshooter show on 630 KHOW AM radio; 10 AM - 2PM, M-F. My opinion is that Tom's shop takes something of a scientific approach to vehicle repair and will go more in depth with an analyses than another shop I had been to for an issue with my '99 Tahoe. As an EV owner himself I gather that Tom is up on the current tech, perhaps more than some other places who would have men of my age (68) from the "dinosaur era" of automotive tech working at their shops.

I recently had the clutch begin to make noises so I had it towed to Hands on Auto Tech for a…read morediagnosis.. There was a problem with the communication surrounding the tow transfer so I started my experience with Hands on Auto Tech with some trepidation. Tom handled the situation and we moved onto the real problem with my truck. The diagnosis was the clutch so I approved the repair and waited a few days for the parts to arrive and the repair to proceed. After the clutch was replaced another problem with the operation of the clutch was discovered so I agreed to the additional repair and another day for repair. After a week I was reunited with my truck. The repair was costly, lengthy and unexpected but coming out the other side of this experience I learned a couple of lessons. 1. If you have your vehicle towed to a shop follow the tow truck to the shop and verify the transfer. 2. Communication and follow up throughout the repair are key Tom was great to deal with and I feel that he was honest with me about the repairs needed and the cost of those repairs. Having recently moved to the area I feel my vehicle maintenance and repair needs can be checked off the list. I can recommend Hands on Auto Tech to anyone needing an honest repair facility and Tom as a good guy to deal with.

Adam's the best. He's back full time March 10, 2025. Have all my family's cars serviced by him…read more He fixes and maintains autos right the first time and I don't have to waste precious time constantly going back to other dealers/mechanics who are not as diligent in carrying things out. He truly is a master mechanic. I'm a bit scared to give this review since I'm scared he's going to get flooded with customers, but going to take my chance here, since he has gained my hard earned trust after I've been let down so many times by other mechanic shops and stealer ships servicing centers last couple of years.

The hardest part about travelling is finding an honest & competent auto repair shop when you break…read moredown. When we ended up with a dead vehicle in Fort Collins, CO, Fort Collins Complete Auto Repair came to our rescue. Besides resolving the issue with our car's battery, they did a complete diagnostic to confirm that the alternator was working properly. Plus, they independently confirmed that the repairs that we had done in Texas were correct and looked good. Thanks for getting us back on the road.

DO NOT bring your car here. If you want to be overcharged and talked down to if you are a woman…read morethen this is your place. The owner is rude and doesn't check the work of his employees. They put in parts that fail so you have to come back here. I had the have gaskets replaced, they did it and they failed. When I went back they said yes they failed but the gasket cover failed and quoted me $400 and free labor. I needed a part installed, backtail light that they tried to order but ordered the wrong part after I waited an hour for the it. I ordered the correct part and asked if they could install it and I'd pay for labor. They quoted $175.00. When the car was done I thought $575 with tax, nope...$789. I said nope, but they said it is what it is. Long story short, this POS called my company I worked for to complain I hurt his feelings. You don't have to believe me but I work for an automotive company and this is not the place you want to bring your car.

a diagnostic fee of $150 and does not apply to repair if needed!!! If they start out that…read moreexpensive I cannot believe they would be reasonable with the repair cost!! Others, even dealerships apply part or all of the fee to the repair cost if needed!!

I experience a very embarrassing situation last Friday 6/23. triple A sent out H&R Jon/Chris to…read moreextract my truck. Eventually after a secondary backup (Larry), came out to pull the original tow truck and my truck. Thanks to the wonderful attitude of the team. I never got any attitude or complaints directed towards me. Thanks for the wonderful professionalism and truly customer focus. Recommend H&R for all your towing needs. Thanks Jon/Chris/Larry Ralph H

If i could give this towing company a zero i would. Never in my entire life have i met someone so…read moreunfriendly and unprofessional. Everything about this place is a scam. If you get in a car crash whatever you do, DO NOT let your car come here. Also not to mention when i went to get my car there was only 1 other vehicle in the lot!!! How ironic

Epic correctly diagnosed the problem with my truck, when another shop could not. They fixed it, and…read moreit's running great. They also did a good job explaining to me what was essential to fix and what was not. This guy knew his stuff! I will continue to go to Epic in the future.

Brandon and his team were absolutely excellent. Great group of guys with good energy and a fun…read moreplace. Great at explaining and recommendations. They were happy to show you the issue and give you ways to create a result. Truck a.k.a. Rex is feeling fantastic 5/5

I brought my car to BG Auto / Loveland and feel that I was scammed. My dealer had mentioned that I…read moreneeded to replace the rear brakes, so I called BG Auto to ask for another estimate. They told me I needed to bring the car in for an inspection, which I did. They said they perform a full inspection, and after a few hours, they gave me a report stating that, in addition to the rear brakes, it was "urgently needed" with a red exclamation icon to replace the water pump/alternator belts. The person at the front desk, XXXX was very impatient to have me decide whether I would ask them a service or not at the spot. They attached a photo and claimed the belts had cracks and damage, but the photo was unclear. Since I don't know much about cars, I agreed to the replacement. After the service was completed and I paid, I noticed the receipt said "serpentine belts replaced," which alarmed me because I had replaced the serpentine belt just the previous month. I didn't realize that the water pump belt is referred to as the serpentine belt. I went back to question them, and XXXX at the shop showed me the old belts. Of course they looked almost new (one completely IS new) and had no visible cracks or damage. I told him, "You replaced the belt that I had just replaced last month." XXXX responded by just saying, "Sorry, it looked damaged," but did not provide a satisfactory explanation. After this experience, I had my battery--which they had diagnosed as "weak"--checked at another shop. The technician there told me the battery was fine and did not need to be replaced. This experience felt like a complete rip-off. I will not return to this shop. If you are not knowledgeable about cars, be very very cautious, and always ask for another opinion at another shop(s). Based on my experience, they may recommend unnecessary repairs.

First I would like to thank my mom for paying the bill. If…read moreI could give 10 stars I would. Very knowledgable and friendly staff. They kept me up to date on the repairs I wanted done and future concerns they noticed. I was never pressured into a recession. They offered me recommendations to keep me vehicle running correctly. During the process the emailed me reports with photos. They earned my business and my family's business. Thanks you to Todd and the entire staff. Have a safe Holiday season!! Best reguards, Jason

BG Automotive? More like "BS" Automotive. The one star is for an oil change (since 0 stars is not…read morean option). BG Auto IS SHADY, smooth talking for sure, but A RIP OFF. STAY AWAY. This is a lengthy description, but it's not half the story. To all the glowing 5 star reviewers - check your invoices. The problem started with their "courtesy inspection" accompanying the oil change, where half of their recommendations (deemed red flag "Requires Immediate Attention") ultimately turned out to be mostly unnecessary and absurdly expensive. That became apparent only after paying. My bad, of course, I obviously should have asked to see a detailed estimate prior to the work. The initial estimate did not provide parts or labor detail & appeared to indicate the work was part of a "complete tune up." Upon dropping off the truck, "Service Advisor"Jesse stated that Champion copper spark plugs had been factory installed on 2013 RAM 2500s, so that was best & what BG would install. Classic BAIT & SWITCH: BG charged $508.48 for a set of 16 plugs! When I challenged the bill, asking if "kryptonite plugs" were installed instead, Jesse indicated, no, the copper plugs were used... then he checked his computer & stated, actually no, in fact the [far] more expensive NKG iridium plugs were installed. "They're much better because they last up to 100,000 miles," he emphasized. I replied, "Great. BG just changed out NGK iridium plugs that had been in the engine already, with only 60,000 miles on them." The WORK WAS COMPLETELY UNNECESSARY. Also on the bill was a "TOTAL FEES" charge of $175.77 (yes, that specific), but with ZERO DETAIL of what those fees were for or how they were calculated. Jesse couldn't provide that detail either, "It could be shop supplies, or hazardous disposal - you know, those state regulations - it could be almost anything." Note there were no hazardous materials involved with this work, such as a tire or battery disposal fee. (Google search indicates: In Colorado, shop fees are usually calculated as a percentage of the labor cost (e.g., 5-10%) and are often capped at a maximum amount (e.g., $25 to $50). Also, Colorado statute requires the repair invoice to have some kind of description of these fees, and further, "a description of each part by name and identifying number." Nowhere on the invoice was the type of plugs installed specified, either. You get NADA DETAIL from BS Automotive. Finally, while repair shops typically mark up parts 70-100% of wholesale price, BG is marking up parts in the ballpark of 100% of retail price. (If you can pry out of them the parts brand they say they'll use, you can easily verify this with a Google search at their counter.) They should be ashamed and embarrassed for what they're charging the hardworking folks of Longmont. When pressed to justify the charges, Jesse insisted they were competitive, "within 5% of other local repair shops." More BS. Comparing apples to apples (parts & labor only), the local dealership quoted over $200 less, the Loveland repair shop I've frequented in the past was over $400 less (obviously, checked after the fact...). If the handful of other shops Jesse quoted are actually within 5%, they are ripping us off too. Jesse would not budge on the final bill, but he did offer to comp me an oil change. As if! I had already told him I would never set foot in BG Automotive again. However, I would take a call from the BG Automotive (Owner) to provide the rest of the story about this pathetic BG encounter.

I got a low tire warning while traveling home to Wyoming. I called 10 minutes before closing…read more Evan said he would wait for me. I arrived after 5 and he efficiently fix the tire. The nail was close to the shoulder of the tire so he took extra care in the prep so the patch would hold. I cannot begin to say how thankful I am for Evan, his thoughtfulness and good work enabled me to get home safely. Thank you so so much!!!

Saved me on a road. While tire repair took 10 minutes. Such a nice people!!! Helped with few things…read morefor free I can not be more thankful

4.5 stars !! It would be 5, but they took a bit longer than they said it would take. I actually…read moredidn't mind, because I wanted it done right and was paying 100% myself, vs. any insurance reimbursement. My car looks brand new, everything was casual and easy peasy. I got quotes from several places. They were the most affordable. I've got 2 vehicles, am a gearhead owning everything from Porsches to '67 GTO's and '55 Chevys and this is my body shop from now on !! Include these folks, (friendly, easy) in any quotes you get for bodywork. I chose them for the price and reviews. And the results in 2025 for my 2011 Avalon were 100% !!

One of the worst experiences I've ever had dealing with a shop. Took an older vehicle in to get…read morelooked at. My insurance aha d already previously sent an adjuster and gave me a quote. I did not fully understand that this shop was going to do a counter quote. After dropping off my car and getting my insurance info over (which I should have never done) I get notified two weeks later that my vehicle is totaled because the shop sent a counter quote back to my insurance and stripped a lot of the vehicle down and said it was going to cost upwards of 10,000 to fix in which my insurance totaled the vehicle. Because my insurance totaled the vehicle this shop would not let me have my vehicle back unless my insurance paid them over $3,000 for the "work" that was "performed" and the "daily vehicle storage fee". The car was never repaired, and I was left with a now "totaled" vehicle that only had cosmetic issues and a bent door frame... Beyond the worst experience at any shop I've ever had. Do not take your vehicle here as this shop tries to squeeze money out of insurance and will hold your vehicle hostage. Edit after shop reply 10/30/25: My first mistake was dropping the vehicle off. My second mistake was sending my insurance info over. All I wanted was the door bent back straight and a basic repair. When I dropped my vehicle off I don't remember it being clear that you were going to do a tear down and then charge a storage fee towards insurance. After I finally Received my vehicle back from your shop I put my own vehicle back together after I got it back and it took me about 2hrs. Charging my insurance $3000 for no actual repair work is insane. I remember quote for quote what you said to insurance since they hadn't paid you yet and they were only willing to pay you around $1200 for vehicle storage and the "work" preformed.. you said "that's not good enough." because you wanted over $3000 from my insurance for this "work" that was preformed and storage fees... aka just a tear down of the inner fender, the outer fender flair the front bumper and grill taken off and lights off. (The only reason I brought this vehicle in is because wind pulled the driver door open and bent the hinges and slightly cracked where the hinges are welded to the A pillar. A simple fix is all I asked for not a full a pillar replacement...." you bent the front fender while getting the door open (which I could have done myself but wanted to try and not bend anything more which is why I took this to a shop in the first place...) and then did a full tear down of the driver side door including taking the glass out.. I don't even care about that Jeep anymore and was willing to just give it away at that point in this process because of how pissed off I was and still am about this whole thing. You should have called me before sending any "supplement" to my insurance. Moral of the story for anyone who is considering this shop: don't involve insurance with this shop or you will be sitting between a shop feud with your insurance as the shop is trying to squeeze money out of the insurance company. They might like to do repair work but all this shop sees when you have insurance involved is dollar signs.