Shout out to Windel at Highland Safety Wrecker Service!…read more I'll say - He knows how load and strap down a motorcycle. "It ain't going nowhere" Thanks Windel

I was stuck with my truck & trailer WAY out in the sticks very late on a misty & foggy night and…read morefigured I was completely boned. Windel with Highland Wrecker service came to answer my call for assistance. He helped get my rig sorted out with judicious winching, and back on the road, even though I so far back in the sticks it was more "cattle trail" than "road"! Windel was so helpful, positive and effective. I could never say enough about how he really saved my bacon when stuck far away from "civilization" at Oh Dark Thirty. Absolutely recommend with five stars (I'd give Seven if I could).

WORSE EVER , Patrick must of got his friends to write those reviews…read more His rude, way to high priced and did I say rude. Did not pick our car up till the next day. Run away from this guy. And not professional at all. We will never use him again I have never been so stress out by a towing company. Beware! Would never recommend him. Times are too hard right now to have to dill with people like him.

Patrick was excellent - I was in an electric car and needed towing to the nearest ChargePoint…read more Patrick turned up much more quickly than expected - and on a holiday weekend too. Would highly recommend.

I called with a stuck door lock and Carles agreed to help me on his down day. He spent several…read morehours working with me and got the door locks working. He was awesome and I really appreciated his help. I would use him for towing any time.

My family and I were stranded with no spare tire just south of Marble Falls on 3/29/2024. I had…read morecalled multiple businesses in the area and no one was able to come out to help until I had called Mr. Wall. He was able to assist us on short notice in his flatbed tow truck and drove us to a local tire shop to get the service that we needed. We could not be more grateful for his speedy service and affordable price. I highly recommend him to anyone who needs a tow truck in the area.

Very large selection of cars in various stages of parting out. Used to have some old steel but…read moreseems to have gone.

Rebuilding an 82 dodge for my 16 year old and they help me with parts I needed they were very…read moreawesome plan to go back soon

What's that word again for someone you CANNOT trust?? Oh yeah, UNreliable, UNprofessional, a…read moreslacker, I have a new slogan for Burnett Towing, "You call, we'll stall". This is A JOKE of a tow company. 2 1/2 hrs waiting for them to show. 4 calls to AAA EACH with GUARANTEES that Burnet Towing will 'call within 20 minutes'...NADA. NYET. Nuthin. Apparently helping people stranded on the side of the road is NOT a priority for this company. I understand prior calls for service or higher priority calls will bump 'just a tow' down the hill of importance. But I'm pretty DANG sure just ONE phone call from them would have eliminated this hopefully QUITE embarrassing review. Oh, and now it's 3 hours with no phone call. Maybe I'll just call my real estate agent and see if I can buy this pleasant little 'side of a Texas road' I'm stranded on. I'm betting I could have the title and deed in my name before this sham of a company shows up.

The woman who dispatched my call Heather i believe her name was was no help and ended up giving the…read moretow truck driver the wrong info and left me stranded on the side of the road until late at night. Always ask for another dispatcher

I just got 30,000-mile maintenance and inspection (not a trivial service) on my 2021 Toyota Avalon…read moreLimited from the nearby Cottonwood Shores Grease Monkey. The good news is that the staff was very nice, friendly and easy to work with; there's a comfortable waiting area, and the work was completed when promised. My wife has used them for periodic oil changes with no problem, and I've used them for other work in the past, usually satisfied. The less good) news is that there was a bit of upsell pressure for optional $200+ fuel injector service (not a terrible thing; we're capitalists after all), and their overall prices were significantly higher than my alternative well-established repair shop 15 minutes away in Marble Falls. (I didn't know that at the time, and went to Grease Monkey for convenience.) The cost was still far less than what a Toyota dealer would have charged, and they upsell too! A couple of examples: The charge for changing the transmission fluid, including the fluid itself, was $512 (including tax). In Marble Falls the total would have been in the high $300s, including their most expensive fluid. Grease Monkey told me that my tires were badly worn and cupping, with a fairly fresh cut in one that exposed the steel belt. See photo they sent.) I don't recall hitting anything that would have cut a premium tire that badly, but it was an important safety inspection find. They strongly recommended (and I agree) replacing the front two for just under $440 per tire (same premium tire, installed, including tax), and recommended a road hazard guarantee for an additional 17%, which would have brought the total to about $500 per tire. (Every tire I've ever bought comes with a road hazard guarantee included, but theirs might have been a little more comprehensive.) I declined. The cost of exactly the same tire from the Marble Falls shop (installed, including tax) is just under $331 per tire (without the road hazard upsell). Interesting side note: There was a very cool unfinished 1941Chevy pickup hot rod in the storage yard, and I think I saw classic Chrysler Imperial tailfins sticking out farther down the row.

This establishment is what happens when private equity comes in and buys auto shops and…read morestandardizes the payment system. Had truck towed there for power steering failure, upon diagnosis they found a bad hose, was quoted at $800+ dollars. (Remind you that I paid $650 to replace the whole power steering pump a year prior at a different shop with a motocraft part) The extra money was for a "power steering flush and bleed". Had no choice, so after repairs I showed up and the hose was replaced, but the wheels still wouldn't turn all the way to the left and right, and system groaned. Power steering was drivable unlike before, but they suspected a bad pump. The negotiation to get the price down was painful, even though the hose was replaced, the system was still not fully effective, and I questioned the high price of the job. Walked out at $550 and still have to take it to another shop. This place cares more about making money to affect the bottom line than they do taking care of customers. Go take it to a reputable mom and pop shop. Now that my vehicle is drivable, I will source other options. Also, truck is still dripping power steering fluid, hopefully from a dirty job, and not an additional leak.

Kirk was so friendly and he went out of his way to help us with getting our truck out of impound!…read moreHe is by far the best towing guy I have ever had the pleasure of working with. I am recommending him to everyone I know. Thank you so much!

fast, great service. excellent pricing. they went above and beyond. we will definitely recommend…read morethem and use them whenever we need.. this is how service is supposed to be.

Do yourself a favor: Do not even THINK about calling this person for help…read more This person has all the decency, communication skills, and social skills of a Neanderthal. (Not an actual homo neanderthalensis which scientists now know were smarter than homo sapiens, but the Neanderthal of lore who spoke in grunts and carried a club.) Despite English apparently being his native language, this guy can barely communicate in English. When I got stuck in the sand at Shaffer Bend, I called him at 1:00 pm. I communicated my situation to him and he said he would come but not right away and he only had his Bronco with winch. His flatbeds were unavailable. He said it would be about 20 minutes before he could leave. The conversation was difficult and clumsy but we agreed that he would come at that time. And we left it like that. Exactly an hour later, I called him back just to check. He hadn't left yet, and had no intention of leaving to help me. In his own words, "Well, you hung up on me so I figured you didn't want me to come out." I was stunned. I hadn't hung up on him and our conversation, although the conversation had been difficult because of his extremely low communication skills (native English-speaker, barely literate). At the end of our second conversation, we left it the same way as the first: He would come as soon as he could; he would leave in about 20 minutes. After exactly ANOTHER hour of waiting, I called him again just to check. I told him who I was and as soon as he heard he just said, "I can't come out there. I don't have any trucks available." and hung up on me abruptly. That's 2 hours I had been waiting for him and he had no intention of showing up. About 1.5 hrs later, after I had been sitting in the hot sand for 4 hours calling umpteen other towing companies, and had arranged for my wife to come pick me up ... this knucklehead shows up with his Bronco. Instead of coming over to me and explaining anything, he just parks his truck at the edge of the sand field about 1000' away from me and takes he sweet ass time meandering around smoking a cigarette -- no indication to me that he is Markham Towing. He's dressed like a tow truck driver but just has an SUV and is meandering around like he's curious about the fishing -- wasting BOTH of our effing time. Finally after about 5 - 10 minutes of meandering around the sand he comes over toward my truck -- about 50' away and just stands there. So I get out and ask him if he's Markham Towing. He confirms. Then he launches into a rather bitter cautionary disclaimer that he's not sure he can get me out and if HE get's stuck with his Bronco it's gonna cost him about $1000.00 to get towed out and that was gonna come out of MY pocket + about $250 for his towing services. I think I was perfectly within my rights to tell him right there: No, thank you. I won't be purchasing your services today. I'll wait for Carlos Wall tomorrow. "Oh really? He's my next door neighbor," and he immediately gets on the phone to try calling Mr. Wall. Why? I have no idea. But i had to worry about it all night if he was going to tell Mr. Wall not to come help me or to jack the price to include HIS time. Thankfully my wife showed up and I didn't have to interact with him for more than about 15 minutes. I was SO angry at this jack-wagon.

Eek! Me thinks not is an understatement! If you want price gouging, rude customer service and…read moreunfair business practices these are your guys. Don't expect anything resembling professionalism, fairness or respect to the customer from this outfit. NOT GOING TO HAPPEN.