noticed posts are old. 2-12-25 didn't even use them on job , communication terrible had to keep…read morecalling , was told by Jose parts are 2 weeks out didn't ask me for any money to order parts which I would have paid . 3 weeks later office calls wanting money so parts were never ordered. needed this job done in a timely manner, and also if you are going to lie keep all the lies straight will never recommend this company

Second time using them. The first time was perfect service. Back then we didn't know where our lid…read morewas and they helped us locate it and dig it out (2 counts for the first service) The reason we deducted stars is today's attempt at service was a fiasco. We had a confirmed afternoon appointment so of course our day was scheduled around them. To get told they came 5 hours early and decided that since we didn't answer to just leave. Also claimed to not know where our lid is and they checked . Nope we have cameras they rang the doorbell and left. This is why they have a low score

Anthony is professional! He worked around my schedule and got it donw. Pony Express pumps poop no…read moreproblem.

Wish I could give ten stars. Anthony at Pony Express is professional, prompt and extremely…read morereasonable on pricing. I had called Potty Time to pump out my overflowing septic tank. They may be great at porta potties, but should not be presenting themselves as offering any septic services. I wish I hadn't learned that the hard - and very expensive - way. My 4 year old septic tank was overflowing, so I called them to come pump it out. The woman on the phone said it would be $550+ (don't recall the exact amount) to have no more than 1200 gallons (their max) pumped. The service tech they sent out spoke no English and, sadly, my Spanish is limited. He was a nice guy, but we couldn't communicate and ended up having to call a friend to translate things he was asking/telling me. About a week after he was here, my yard was filling with water from the tank again. I called Potty Time. They said they couldn't do anything and that I should call a plumber or septic service specialist. I called Pony Express. Man, oh, man! I wish I had called them first. Anthony was fantastic! He came out promptly, found that the filter hadn't been cleaned and the solids hadn't been removed. He fixed everything at an insanely generous price. I will never call anyone else and, if you're wise. Neither will you.

These folks may be great at porta potties, but should not be presenting themselves as offering any…read moreseptic services. I wish I hadn't learned that the hard -and very expensive - way. My 4 year old septic tank was overflowing, so I called them to come pump it out. The woman on the phone said it would be $550+ (don't recall the exact amount) to have no more than 1200 gallons (their max) pumped. The service tech they sent out spoke no English and, sadly, my Spanish is limited. He was a nice guy, but we couldn't communicate and ended up having to call a friend to translate things he was asking/telling me. About a week after he was here, my yard was filling with water from the tank again. I called Potty Time. They said they couldn't do anything and that I should call a plumber or septic service specialist. I called Pony Express. Man, oh, man! I wish I had called them first. Anthony was fantastic! He came out promptly, found that the filter wasn't cleaned and the solids hadn't been removed. He fixed everything at an insanely generous price. I will never call anyone else and, if you're wise. Neither will you.

Great customer service and pricing. They can cover all of needs! I like that they check in on you…read moreto make sure service is going well.

We were without water for 3 days due to a leak under the house going to our kitchen sink. Called a…read morefew places and they didn't have openings until later in the month. Roto-Rooter, Anthony, came out that day! He took a look as told me that he had to bring a helper to get into the tight crawlspace (I don't blame him, it was tight for my son and I). Scheduled me for the next morning. They came and got to work. Tyler was awesome! He got dirty from crawling under the house but got the work done in no time at all. Very happy they were able to come out so quickly after my home warranty failed to get their contractors out over the holiday weekend.

This review is regarding the office staff and their claim for 24/7 coverage. Had 2 brand new…read moretoilets installed, the technician professional and completed the job in a timely manner. He said the job was guaranteed a month. In the middle of the night I found that the toilet was leaking. I called at 7, 8 and then got hold of an admin at 8:15. She was rude, she had just gotten to work so needed a min. and informed me no one could come out until 3pm. I just paid $900 for a service, Not sure about anyone else-but I cannot stay home from work for 2 days to have a toilet changed out. I asked to speak with the foreman or office manager-tentatively they said someone could be out between 8:30 and 9. We'll See. While I am sure they want to get everything right the first time-seems like they should Have time for rework or emergencies. We've used them for years-I was surprised by the lack of polite customer service.

Punctual, professional and particularly knowledgeable in the Septic Sciences. I sincerely…read moreappreciated the upfront pricing with No Hidden Fees. The amount I was quoted is the amount I paid. The technician, Micah made this a very pleasant experience. I was thoroughly pleased with his work ethic and am looking forward to calling upon CRUD SEPTIC again in the next 3-4 years (if not sooner) !!!

From the owner: CRUD! is your go-to septic tank pumping and grease disposal company serving both West Texas and…read moreSouthern New Mexico. From ranches of Marfa and Alpine to the urban areas of El Paso, and Las Cruces to the communities of Carlsbad and Roswell, there in between, We deliver fast, professional service that keeps septic systems, grease traps, and lift stations operating smoothly. Whether you’re managing a restaurant, store, gas station, city facility, or off-grid ranch, CRUD! delivers the experience, equipment, and reliability to handle yourwaste needs — without the mess or mystery.