Great communication. Showing up on time a big plus…read more Easy payment method highly recommend this company if there's any issues they'll come back as soon as possible within a day or so.

Rob was excellent. Provided continual feedback of status of the job. Highly recommend. Reasonable…read moreprice and timely execution of service.

Where do I start. We use to love Truly Nolen, but things have changed lately…read more First I had the lawn tech only do 2/3 of the yard, so I called and made them send him back out to finish. Second, I had a huge swarm of ants, so I called and yes it was after hours and left a message with the answering service. They never called back. I called Truly Nolan again, and finally got someone out to my house. I called and asked for a manager, and his best explanation of why they didn't call me was " I have no idea why I didn't see the message" I had some work done and they needed to come back and finish the job. I waited a couple of weeks.... Nothing. No call no follow up, no one scheduled the follow up. I finally texted my tech, he has no idea what happened and why the office didn't schedule the follow up. They now want to come when I'm unavailable and asked if they could just come in ( as in my house) while no one is home. Heck No!!!'

Howard did a fine job! He explained what he was taking care…read moreof and worked energetically and thoroughly.

Just started with this company because our other pest control went over the top expensive. Tech was…read morecourteous and professional. Cost is 1/2 of what our previous contractor charged.

We had been using Mr. Bugs for several years without issue. But things have definitely changed…read morerecently. Jeanine was the office manager and always took good care of us but she is now gone. Always seemed to be a different tech doing our quarterly treatments. Our recent annual in-home treatment was not good. The one tech was training a new guy. They actually made a joke when I told them that they forgot to do one room. Annual visits have always had a visual inspection in the attic for termites. Nope, never went up there but they did tell me we absolutely needed termite protection despite our newer home being of cinder block construction and two of their previous techs said it wasn't needed with the annual attic inspection. He also pushed for an expensive ($300) treatment for small ants on our lanai. Same cost as all four annual treatments combined! Called the office and left a message to ask for a different tech to do the missed attic inspection. When called back I was told there were no other techs, just those two. I passed on having them come back. I then requested a refund for the three unused visits. After many delays and excuses I finally got a whopping $75 refund check a few days shy of three months after the problem visit. Why couldn't the owner just cut a company check and move on? And why only a $75 refund (company check) no less!) for the three prepaid but unused visits? Surely the one in-home visit wasn't $224? In my numerous phone calls during business hours never once did anyone pick up the phone. Not once. Sometimes it was days before I got a return call or text message reply. I had referred a neighbor to Mr. Bugs over the summer and they told me they called twice to get an estimate and never got a return call so they used a different company. Not good! This used to be a good pest control company but is no longer. Perhaps the scarcity of service techs, never picking up phone calls, and unneeded delays in resolving a customer complaint are indicative of internal problems. As I stated, this WAS a good pest control company but unfortunately it has definitely gone downhill. So sad to see this for a local small business.

Sent text of arrival time through message, was dressed appropriately with uniform and had name on…read moreshirt I had asked for picture ID and he produced one but to me was unacceptable and looked like they just printed it off at office to have one . Nonetheless he arrived in the company named on vehicle. The young man was very respectful of the property and protected the pool cage area with a soft brush to get the spiders down . Gave me the information I needed and answered my questions. Job well done Sean was great . Thank you and will be definitely be referring to folks I know .

I have used this service for a few years and am glad there are no insects to be found in my home…read more Service is great, polite, and takes care when spraying in the home so my cats aren't affected. Would definitely recommend this company for ensuring no bugs in the home!

Everything promised was delivered. Problem was fully corrected. Time was spent explaining things…read moreunknown to homeowner. I would rate the service highly and their ability in their field, Pest control and Customer service.

Fast courteous LISTENED to my concerns and come out and took care of it…read morethey wanted to know what my problem was

Jeff did a great job removing a raccoon that killed several of our chickens. He recommended ways…read moreto reinforce our coop. We definitely recommend RRR if you have problems with rodents and raccoons.

This company will show up- until you pay them. I contracted them to do rodent removal in my attic;…read morethey showed up, did some work, put traps out and then only followed up when I would call them. Constantly promised to be back to check traps in a few days, a week or more would pass and then I would have to call and beg them to come out. It is now 2 months later and I still have vermin. Save yourself some time, heartache, and money and call someone else.

All my stars. This is a super company. Always on time, and very professional…read more We're on contract with them, and have been for years. Our beautiful Florida is VERY buggy and thus TRULY NOLEN provides a critical service. Our technician is Lanny. He really knows his business. We appreciate him and this company. THANK YOU!

Found the service to be great, employees very professional and friendly as well as knowledgeable…read more They are very respective of our pet, and premises. Highly recommend Truly Nolan.